Hotel berhampiran Cañada Vista Dog Park, Rancho Santa Margarita

Ayres Hotels used to have awesome breakfast buffets and quality staff. Breakfast was disappointing. The hotel had one vending machine, which was broken. After accepting $3.00 for a bottle of water, it failed to deliver the bottle. Afterwards, I noticed that there were about 10 bottles at the bottom of the vending machine. The hotel should have had a sign posted saying that the vending machine needed repairs. Even worse was the clerk telling me to email the vending machine company for the $3.00 refund.

Place is nice rooms are nice amenities are nice except that it says wardrobe and microwave also included but not true there was no microwave and no wardrobe I don’t mind the no wardrobe but I would’ve liked a microwave. Front desk girl was nice but not a pleasant nice plus she was rushing us. Other than that everything else was okay I guess

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.

Nice clean room and comfortable bed. Friendly check in and check out. I didn't have the breakfast but the coffee was good.

We loved Renovated modern touch room and large shower room. Above all all employees are very kind and friendly. We will stay again whenever we come to this area.

My 11 year old son and I enjoyed this hotel immensely. He said it should be a 5 star. The hot breakfast had many options and was high quality. The evening happy hour had great variety and was tasty. The pool is small but clean. Basketball court and outdoor area provide nice relaxation areas for families. Our favorite part was the ping pong table in the (free!) laundry area. We borrowed the paddles and played often! Super fun. Nice staff, too. Pillows were high quality and comfy. The bed was a bit hard but that’s my only semi- negative aspect of the review. Satellite tv was a little glitchy. We would def stay again. Great area close to many restaurants and stores for essentials.

Oleh kerana pemindahan kecemasan dari kebakaran hutan, saya menempahnya di Ctrip, dan saya dapat bergerak sebelum pukul 3. Semasa wabak, bilik itu dibersihkan dan dimeteraikan, dan apabila ia dinyahjangkit dengan alkohol, ia merasakan ia dinyahjangkit sebelum dibersihkan, dan ia boleh berbau pada alat kawalan jauh. Terdapat Starbucks di kawasan sekitar, pusat membeli-belah tidak jauh, dan pasar raya. Terdapat masuk & keluar di seberang Lebuhraya 5. Jelas sekali kawasan sekitar adalah kawasan yang baik. Tempat letak kereta adalah percuma.

The facility was good and in a good location. But the service or attitudes at the check-in counter can be improved.

It was quiet and comfortable. Suite was good size, bed very comfortable. Several fast food restaurants within walking distance.