Annamathers135
12 Julai 2024
The Prince Of Wales Hospital needs to remove this "hotel" from their list of recommended accommodation. The only thing in its favour is the close proximity to the hospital. On arrival, we walked down a set of steps covered with large,wet slippery leaves which were still there when we left three days later. (I had to kick them to the side to make it safe to walk on). The entrance is at the side of the building,which is unusual and when we found the tiny reception area hidden away up a corridor between rooms, it was unattended and I had to ring the number displayed on the window to bring a person to the office to check us in. This was around 2pm. There was an awful smell coming from the tiny communal kitchen/laundry and this permeated throughout the entire building. Our room was on the first floor and as we climbed the stairs I noticed that the walls were scuffed and marked and the white handrail was absolutely filthy as were the treads on the stairs and the carpet could be doing with a good clean. The room looked fairly good at first glance and was a good size, as was the bathroom, but on closer inspection the place was dusty and the table surface needed a good scrub and the window surround was very grimy. We were surprised when returning to our room late afternoon that it had not been serviced. I had to ring the number on the office window to talk to someone about this and was informed that the rooms are serviced every second day. We had not been informed about this. There were piles of fresh bath towels on a cabinet in the hallway of each floor, but no bath mats or hand towels. The communal kitchen was disgusting. The sink was not clean and had scraps of food in it and no washing up liquid available. The same dirty tea towel and washing up cloth were draped beside the sink for the duration of our stay. We had been charged just under $1,000 for a five night stay. I was due to have open heart surgery at the hospital on the second day of our stay but this was postponed until the beginning of the following week. We requested that the two days remaining be changed to coincide with my new surgery dates, but this was denied, as was a request for refund. This is without a doubt the worst accommodation I have experienced anywhere in the world and I have travelled extensively both in Australia and elsewhere. I will add photographs as proof that I am not exaggerating.
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