Hotel terbaik di Rapid City

I am a diamond Level Hilton Customer, and I can say without a doubt that this has to be one of the worst Hilton Garden Inns on the planet. Disgusting would be a compliment. Following is bullet point detail on what we experienced and a couple of pictures. -Prior to checking in, I was advised of an upgrade. This never happened. -The hallways are dirty, the carpet in both the hallways and room are dirty & worn. -The room furnishings are very old and need to be replaced. The entire hotel needs to be renovated. -I went down to the front desk and asked for another room and was advised by both the Front Desk Manager & GM that all of the rooms were in the same condition and the GM was not very nice. -After out 1st night, we returned that afternoon, and our room was not made up. The Maid advised that we were not on the list. I went down and spoke agin with the Front Desk Mgr & was advised that the rooms are cleaned every other day & that we were advised of this when we checked in. We were not and I asked for compensation. She advised that she would talk to the GM & get back to me. She never did. -After day-2, the maid allegedly cleaned our room. FYI, enclosed are photos of the toilet & shower. The maid did a lousy job. I did not complain about this because the hotel is poorly run & they don't care. -Breakfast: We were told that breakfast is included. We sat down and it took well over 30-minutes to get to order our meal. I tasted the eggs, and they were very greasy. We told the server and she said, try the buffet. I went to the buffet and all chafing dishes were say empty. I was advised it would be a few more minutes, which turned out to be 10/15 minutes. Again the eggs we awful & greasy. I believe that they serve powdered eggs. Quality is something that has escaped them. I went to the from desk & they agreed to knock off breakfast from my bill. Wrong, when we checked out, they only deducted for 2-days breakfast and I had to say demand the 3rd, along with a discussion and I am being polite. Conclusion: Stay away from this property. Hilton Corproate needs to both inspect this property, force upgrades, and/or, take the Hilton name off this hotel.

Great place to stay . Even free breakfast was good. Would definitely stay at this chain again.and recommend to friends.

還行，整體裝潢比較老

Lokasi yang bagus. Katil yang menakjubkan! Kemudahan yang indah.

Old, tired convention center hotel.- former Embassy? BUT, very good Lobby bar with a great martini & good menu! Large pool, friendly, attentive staff. Rooms are big enough but bathroom very small. Lots of mildew and stained tile and upholstery...lumpy bedding. Very small elevators for a very large facility that was sold old for a concert nextdoor.

Pleasant stay