Hotel berhampiran Kneipp Anlage, Raron

Wir waren für 3 Nächte im Hotel. Das Personal war sehr freundlich, speziell der Kellner und die Rezeptionistin, ihnen beiden gilt ein grosser Dank. Uns kam es vor wie das Personal 14h arbeiten würde, da wir immer die gleichen Gesichter sahen. Das Restaurant können wir sehr empfehlen, die Preis/ Leistung hat sehr gepasst. Die Zimmer sahen nicht so aus wie auf den Bildern. Einiges hat nicht funktioniert, wie Bsp. der Toilettenlüfter oder die fehlende Lampe. Der Wellnessbereich hat eine kleine Sauna, das Römische Bad sah aus wie eine Baustelle und das Solebad war für mich zwenig beheizt. Zudem stand im Ruheraum nur eine Massageliege, was mit einem Roboter/ KI gesteuert wurde. Wenn man die Maschine mehr mag wie den Menschen.... Das Frühstück war etwas enttäuschend, die Früchte wurde nicht geschnitten, es gab kein Gemüse, die Pfandkuchen wurden einfach hingestellt, bis sie kalt waren. Wer auf ein goldiges Frühstück WERT legt, wird dort nicht glücklich.

An excellent hotel for a budget price well located in Brig. Excellent staff. Close to restaurants, attractions and transport. The included breakfast was awesome and the staff were very helpful. There are supermarkets very close as well that offer meals and microwave services as well as wine and beer. For those that don't speak French or German, there are several BBC channels. An easy walk to the station. We loved visiting here.

What a pleasant surprise. We stumbled upon the Baxter Hotel when we missed a connection to Zurich and need a place to stay late at night. When we got to the front door Rachel greeted us as she was closing for the evening. She was so helpful trying to find us alternatives to get to Zurich. We ended up staying over night. She was simply amazing, bending over backwards to help us. The hotel is simple but nice, cute rooms and very comfortable beds. We all would love to come back and see Visp and see what the town has to offer and visit our lifesaver Rachel at the Baxter again. Nice place great people and right across of the train station. Highly recommend. You can’t go wrong.

The good news: It’s well located, right in the center of town where you arrive whether by Haute Route trail or by train. The completely automated check in process went smoothly (though it would’ve been nice to have someone to resolve the problem I describe below.) The room was clean and handsome. Breakfast was solid - including good coffee. Now, the bad news: Room 104 has no ventilation. The only air vent is the fan in the bathroom. The single “window” is actually a glass door, sitting right at street level of the heavily used pedestrian walkway behind the hotel - so getting air into the room means also welcoming anyone why might be passing by to come on in. I don’t like leaving negative reviews - but this is a serious design flaw that shifted what would’ve been a lovely stay into a miserable night. I imagine other rooms aren’t set like this, so your odds are pretty good if having a better experience than I did- but if you land with 104, your night is recked and their is no one to turn to for help.

Sad to share that what used to be a proud, classic 5-star Swiss hotel experience now is reduced to an overpriced mediocre experience, at best. Through my stays during the past 15 years, I have witnessed a hotel fading to become a worn-down average 3-star hotel without proper staffing or attentive service, but fighting to stay in the five star range – at least when it comes to pricing. How about a 40$ simple gin & tonic in the bar? After you had to walk over to the front desk so they could try to locate a grumpy bartender. Twice! Breakfast was slow, even we were the two only guests. Ordered fried eggs and it took at least 15 mins for them to produce it. Coffee was semi-cold all three mornings. In general, the staff has severe problems communicating in English, so expect confusion and misunderstandings. If you are sensitive to mold, well, you should definitely choose another hotel. The pictures speaks for itself, this is next to the bed. In general, the lack of maintenance of the hotel is very visible. If you try the outdoor pool, look out for screws in the deck which have popped out everywhere. The so-called Turkish sauna barely broke out a sweat, and the ceiling was black of mold. Leukerbad is quite hilly, so dragging your luggage around is not ideal. We therefore ordered transport by the hotel minivan at 8:30 to the bus station the day before departure, to make our connection for journey back home. The transport was confirmed twice by the front desk. Checked out at 8:15 and sat down waiting for the transport, nobody came at agreed time (come on, this is Switzerland, right?), minutes went by, our bus was departing soon, went to ask the front desk, she was sorry, but the portier had took off with the van filled with luggage for a group that was departing later. No one could not drive us. She had no other suggestion, so instead of calling a taxi or try to help us in another way, she just continued doing nothing and yelled it was not her fault. We ended up running through the town with our bags and made our connection in less than a minute. A good advice; pick another hotel in otherwise amazing Leukerbad. Les Sources Des Alpes can no longer defend their stars – neither price. A 3-star at best.