Hotel berhampiran Pagodenburg, Rastatt

Klein Boutique hotel in een rustige buurt van Baden- Baden met een redelijke goede eigen parkeerplaats aan de overkant van het hotel. Prima ontvangst maar helaas was het restaurant gesloten wegens personeel gebrek. Prima kamer, niet erg groot, met een kleine maar nette badkamer. Veel restaurants op loopafstand (20 min) in de binnen stad. Een prima buffet ontbijt voor ons vertrek.

Fantastic and very unique hotel, in a very quiet but convenient part of the town. On arrival the receptionist was super helpful with information, and directions. The rooms are very large and have good facilities, very nice decorations & very modern facilities. Breakfast was an excellent huge selection of food and drinks, work very friendly staff serving it. In a lovely breakfast room setting. Fabulous

Sehr chaotisch, Personal weiß untereinander nicht die korrekten Abläufe…trotz dreitägiger Buchung wurde ich mehrmals aufgefordert das Zimmer zu räumen. Immer wieder Entschuldigungen und danach wurde ich wieder aufgefordert, das Zimmer zu verlassen. Beim Frühstück 4mal von unterschiedlichem Personal nach meiner Zimmernummer gefragt. Sauberkeit Badraum befriedigend. Garagenreservierung eine Katastrophe…Einlasskarte funktioniert …soll 25,00 € bezahlen für reservierten Parkplatz, der letztendlich dann besetzt ist und trotz Einlasskarte soll man klingeln, damit die Schranke geöffnet wird. Rundum der Aufenthalt war mangelhaft…zuguterletzt musste ich abends an der Bar von mehreren Gästen Beschwerden anhören, das letztlich meine Erfahrung nachhaltig bestätigte!

As first time visitors from the US to Baden Baden, we really enjoyed our stay at this hotel. The building is beautiful and charming, a plus for my daughter and myself since we both adore older architecture. Our room was lovely, beautiful balcony. We didn't realize there was no air conditioning, I didn't check prior to booking so that was on me. The evenings were cool so we enjoyed leaving the balcony door open. The breakfast buffet was generous and presented in a lovely manner. We were provided with a basket to go to the spa which contained towels and robes, such a nice and pleasant surprise for us. The location is absolutely perfect, walking distance to everything and a short bus ride to Merkur, which we so enjoyed. We took a cab to and from the train station( we took the train from Frankfurt) because of large luggage but it's very doable to go by bus. The staff is friendly and helpful but one staff member in particular, Victor, was absolutely stellar. He went over and beyond helping us by calling DB for us ( we had a question about our train ticket), answering all our inquiries so kindly and securing hard to get dinner reservations for us on a Saturday night. Victor is a true example of what the hospitality industry is all about, he helped make our stay so pleasant. We had such a wonderful time in Baden Baden. I would return to this hotel in a heartbeat!

酒店地理位置很好，在巴登巴登應該算是最好的酒店了吧。位置在飲泉大廳和**的對面。不出意外，一開始也沒給到我預訂的房型，經過交涉給換成了大的房型。所以説如果英文不好，在歐洲定房間就定基礎房，千萬別加錢定別的房型，因為他們肯定會給你差的房型，這個是我經驗之談。酒店離中心區域很近，步行在幾分鐘之內，酒店附近有個獅王酒店的餐廳非常受歡迎，基本客滿，老闆娘親自服務。點了豬肘和烤排骨味道很棒。酒店的早餐很好，服務也周到。巴登巴登是個輕鬆浪漫的度假城市。

Excellent hotel with excellent location located at the city center,extremely clean! Excellent staff very welcoming… hotel is within walking distance to everything in the city center, near the ******. Easy to park in the public garage. I would definetely recommend this hotel! Great restaurant next Le Bristo.. we didn’t booked in advance , we walk in to the hotel, planning to stay only one night and we ended up staying the four nights. Thank you for the warmth welcoming to the front desk Bibi for booking a beautiful room looking at the Main Street, the stay was excellent and and excellent staff..

I have chosen Radisson Blu based on my many experiences with the hotel chain I gained in USA before pandemic, boy was I wrong to chose them in Karlsruhe. The room was clean and as on the photos, in order and ready to be used - that's about it. At the arrival I have informed the receptionist we don't have a reservation but that I could do it online right away, she promptly offered to do it herself, when I asked about the price difference I have been told ''it should be more or less the same''. Her booking was 151 euros, the online was 71 euros.. so I booked online with my phone right in front of her. We needed to leave early in the morning so we were happy to learn the breakfast is 6.30am so we confirmed our attendance. When we presented ourselves at the breakfast 6.30am sharp we have been told there was an error and it will be served later. So we waited, when we were allowed to access the breakfast the staff lady realized our room number have not been charged for the breakfast, we offered to pay at the check out as the wallet was in the room upstairs, unfortunately the lady would not bend the rule and insist on the payment before consumption. Early morning, with a hungry 7yo, after waiting already because of wrong information provided, that's not what you want to hear. Fast forward, we are about to leave just to learn the parking was not part of the deal - 17euros from 9pm to 7.30am. Unfortunately the whole experience was not over, my daughter forgot her stuffed animal in the room, when I called the receptionist asking for options on how to get it (we were hours of driving away) I have been told they are ok to hand it over to a currier if I organize one. I am genuinely asking myself if Radisson Blu is still in hospitality business, the complete lack of focus or consideration of client's needs is just striking. I have provided my review to the Radisson Blu directly using the platform I booked with, they came back with automatic answer telling me they have ''taken care'' of the issues signed. I won't come back and I won't recommend.