Hotel berhampiran Palazzo del Comune o Palazzo Merlato, Ravenna

L hotel è situato in posizione centralissima comodo per visitare la citta. L hotel sembra ristrutturato da poco le camere non sono particolarmente spaziose ma comunque comode e dotate di ogni supporto e funzionalità. La forza dell’hotel sta senza dubbio nel personale. Ho viaggiato con un gruppo di amici e non ho mai trovato personale così disponibile e pronto a soddisfare ogni tipo di richiesta non ultima la possibilità di anticipare di mezz’ora la colazione del mattino. Complimenti a tutti ed in particolare al sig Marco in reception. Sicuramente tornerò al Byron. Consigliatissimo.

This modern hotel is in a back street very near San Vitale and convenient to all the other locations to visit in the city. The staff are excellent, help and friendly - I'd managed to lose my suitcase keys en route but they soon solved the problem! Room not so great - there was nowhere at all to hang clothes apart from two coat hooks by the door. Also there was no mirror in the bedroom, just one in the (rather cramped) bathroom. The aircon also leaked water on occasion. The bed was comfortable, although too low for my taste. Good breakfast with plenty of fresh fruit. All-in-all a good place to stay though not cheap.

Excellent hotel in every way. Staff friendly and knowledgeable. I inquired as to the name of a beautiful tree at the entrance to their inner garden. The young lady at reception didn’t know but when I returned several hours later she had all the info about this lovely Judas tree including pictures. Best breakfast (included) Great location Good recommendations for restaurants Rooms are spacious The building is intriguing; likely was a monastery or someone’s castle

Good: Location and the front office manager Giovanna. Ravenna, of cause! Ravenna is charming and full of treasures. Bad: All the rest. The rooms have been screaming for renovation for years. I got a choice between: - a room in front of the laundry/technical zone - a room near the elevator - a room with the vue on some technical installations. All of them noisy, each in it's own unique way. You are also perfectly informed of your neighbours visits to the bathroom. Soundproofing is inexistent. The female receptionist would be perfect as jail gate-keeper, not in contact with clients in a 4* hotel. A HUGE THANK YOU to Giovanna who knows the job and tried to do as best as she could with the bad material she had. Thank you for your kindness, your professionalism and the raspberry cocktail.

Our party of five had two rooms at the Mosaico prior to embarking on a cruise. It's hard to review this stay as there were two very distinct elements I'd rate very differently. Upon arrival, we were told our rooms were in the Residence Mosaico and we just had to 'turn right and walk a few minutes'. It was nearly half a mile on busy roads, at one point with no sidewalks, crossing at blind corners, all while lugging suitcases and trying to make sure our children were not run over. That part of the experience was HORRID. We didn't get good directions and had to pull out google maps to find the building, and there was no warning when we booked or any expectations set for this. That said, once we got to that building we were pleased. Each 'room' on the fourth floor was actually a full apartment with very high beamed ceilings, full kitchen, a washing machine in the bath, balcony and two bedrooms each. They were clean and quiet, with good AC, and we enjoyed the rooms...one we got there. It was a ten minute walk into Ravenna and once we knew how to find the building, we were ok (though hauling the suitcases back to the lobby to check out the next day was again rough). While I might stay there again, I would be sure to find out the location of my room before I paid off the taxi and unloaded everything half a mile away. The receptionist needs to give clearer directions (yes, it was 'turn right' but it was SO much farther than expected we kept thinking we'd missed it because surely it couldn't be that far. It's far enough that a shuttle should be offered when you have bags, at check in and check out.

September 2023 Today is September 9, 2023. I booked two rooms months ago. I took the train down from Venice to Ravenna to get on cruise ship tomorrow. I had the paperwork for two rooms saying confirmed. One king and one Presidential Suite. They only had me down for one room. Why? I don’t know. I literally called a few times before the trip and sent an email. They say they felt it was only in regard to the one room. They wouldn’t do anything for me even though I had all the proof of two rooms booked. They said they were all booked. Even though it wasn’t my fault and I came from another country all the way here to have no room. I asked if I could stay in the other room I booked and they said no cause we already had 4 people in there. So they try calling another hotel. They find a room that is way more expensive than the one I booked. My husband found a room across town at another hotel. Get this they call me a taxi and don’t even offer to pay for it. We have to pay for it. Also we arranged a shuttle to pick us up tomorrow morning there and take us to the cruise. So we will have to pay for another taxi back to this hotel. This is the worse service and lack of compassion I have ever had dealing with any hotel. They were not professional at all. I would give a lower score if I could. Maybe others have been treated well here but we were treated extremely bad. Where were we suppose to go if we hadn’t found another room at a different place? UPDATE The next day when I went back Antonio gave me 20% of my sons room which did help but being worried about possibly not having a place to sleep was not good.

The B&B Hotel is in a residential area of Ravenna, 5 minutes to the centre of the city by bus or a 30 minute walk. There is a large free car park. Our room was clean and comfortable with a small bathroom, all modern and functional. The compact buffet breakfast area was well organised with a reasonable supply of cereals, cold meat, cheese etc. and self-serve tea and coffee from a machine. All the staff were friendly and helpful. Beer and soft drinks were available from a vending machine. Several family restaurants and cafes were within walking distance.

Words alone cannot describe the dissatisfaction here. We arrived last night after a long days journey. Four star???? Lovely young lady at reception. That’s it for compliments. Unfortunately, we have prearranged transportation tomorrow and must stay another evening. The hallway carpets are filthy, the outside chairs are cracked, the shower has mold. One room looks as if someone tried to break in. We went thru the stairway rather than the lift and the door remained opened. Anyone could have entered. I went back up to close it. Just found a disgusting creature! See photos!