Comfort and Serene 2Br at Urban Heights Apartment

DO NOT BOOK HERE 1/ location of the apartment on Trip.com map was not correct, nor aligned with the address (see previous conversation for further details) 2/ check-in took almost 1h, as we had to wait for more than 30 min for the host, despite several messages with him since landing and taxi informing about our arrival time.  3/ the apartment came without toiletries and water. Those were claimed directly at check-in (11pm) then claimed again via Travelio app since 8am next day, then followed up entire day with 4 different contacts from Travelio and 1 contact from Trip.com, to be delivered at 8:45pm only.  Hence we had to purchase our own items for the first day.  Received items were (for 3 persons staying 2 nights): 2 *500ml bottles of water, 1 toilet paper roll, 2 toothbrushes and 1 soap/shampoo.  We gave up asking for additional pillows.  4/ Quality and cleanliness of the apartment is really poor. Pictures to attest this.  5/ while booking was made via Trip.com platform, host forced us to upload Travelio and resubmit all information there. Travelio being a local site, we struggled to download app and register. We had to ask local friends to use their own contacts to register as we couldn’t with our numbers.  6/ internet in the flat was poor quality. It was possible to connect to the router, but speed was so slow we had to pay for our own 5G packages to download Travelio and contact customer services for toiletries.