Hotel berhampiran Endeavour Fern gully, Red Hill

Booked a King Deluxe Suite and called the property to ensure it is at ground level with a walk in shower, instead of a spa bath due to a disability and a kid. All was confirmed along with late check out at 11 am. We arrive at the property and low and behold, the room allocated was an upstair room, and was told there are no notes there on the booking and we cannot be allocated a room downstairs.  The receptionist said she might know who we spoke to, but unfortunately they are no longer attached to the hotel. How convenient. More over, we were told there is an issue they are having with bookings with booking.com.   The worst part was she was now trying to put us up in a tiny cooped up room above the reception/pub, which was across the main hotel and smaller, saying there was an elevator, which I refused. Ended up staying in the room originally allocated upstairs, with unwashed sticky cutlery, because I could manage the stairs on the day and didn't want to ruin the much awaited holiday after the long lock down.  The situation was handled poorly and the receptionist never once was empathetic or apologetic about the mistake occured from their side and just kept blaming the lack of notes. Unprofessional, rude and sneaky! Didn't even bother to ask about the late check out, coz we were sure there would be no notes.  Tip: Get any special requests via email so you have it in writing, coz they are going to blatantly deny every word confirmed over the phone

By its website and advertising online through TripAdvisor and Booking.com it presents as a resort. Not the case, however, as it is a motel. This is only apparent on arrival, where they not longer hide the fact and you see signs for Fairways Resort Motel and the layout of a motel, plain as day. I'd give them this, it is pretty good for a motel. There was room service every day to make the bed, refresh the towels and amenities and it was done discreetly and promptly after we left each. The room was clean and check in was easy. Overall, however, a motel but not what I signed up. I feel misled by some good website design and I was disappointed to find a motel rather than a resort. Realising when you arrive ensures it is too late to find new accommodation, so I felt stuck and like the wool had been pulled over my eyes.

We stayed in the open room in November 2021 for a night. The accomodation is a short drive up from where the reception is, so don’t bother unloading your bags before checking in. The room was absolutely lovely. We were on the bottom floor in the corner so the view was a little underwhelming, but that didn’t matter. The glass windows and the glass on the balcony looked like they hadn’t been cleaned for a long time which was a little disappointing but overall we were very happy with our experience. The location is very peaceful and beautiful.

We loved every minute of our last minute sta. Only one night which I booked a few hours before arriving. We really enjoyed the facilities on offer. The reception staff were incredibly friendly and accommodating. They upgraded our room and also gave us a late check out. The pool was wonderful - absolutely the perfect temperature for winter. The room service dinner was a real treat too. The room was clean and beds were comfortable. We will be back for sure.

We stayed at this Motel for anniversary weekend with a group of friends. The service was super efficient the room was very clean and spacious and the bed was comfy. Nicole the owner/manger was a superstar she was so friendly and was an added bonus that they had a bus onsite that she drove us to and pocked us up from our dinner reservation. Highly recommend this Motel.

The hotel is close to the wheel pier, in the center of the town, and it takes about ten minutes to walk to the bay pier in the town. The sanitation and facilities of the hotel are very good. There are all kinds of things in the kitchen, with salt and pepper. The range hood is directly outside the ceiling, so there is no smell of food in the room, so the sanitary environment is good. The service aunt was patient and took me to explain where the car was parked, where the room was, how to call if there was anything, and tried to dial the phone until you understood.

Couldn't asked for a nicer place to stay.Room was bright ,clean and bed very comfy staff very friendly and courteous and thr bistro was warm and very welcoming plus food was delicious and catered very well for a coeliac.And brekky next morning was also delicious.Will. definitely be returning in the not to distant future.