I stayed (luckily) one night in this hotel with my family (2 little girls and a small dog) in a junior suite Let's start with the positive aspects: the room was large and the double bed was comfortable, staff in restaurant was very nice during breakfast time What I didn't like 1) lack of courtesy and unprofessionalism from the receptionist To be more precise: as soon as i entered i went to the reception (i was equipped with a covid mask as required and i was close to the counter in order to say Hello and show our reservation ) Receptionist (a lady) said Hello and give us key and asked about which time we prefer for breakfast, then kind lady, looking my wife that was slowing entering , (she was near entrance door) holding a little girl, peremptorily ”asked” her to put on the mask. Obviously my wife immediately wore the mask, but there was no need to be so rude, we haven't even asked for a welcoming committee on our arrival... probably our expectations of receiving a smile and a welcome were too high 20 minutes later, after placing our luggage in the room, we walked to the garden, crossing the lobby, with the intention of having something to drink and consume in the garden while we were looking at the garden by the door, suddenly kind lady from reception (the same person who had welcomed us) ran to us saying that the restaurant was closed and abruptly closed the door to access the lounge and garden:we were speechless Half an hour later there were numerous people sipping beers in the garden, nobody was able to explain us the reasons for this behavior and frankly at that point we were no longer interested and we decided to go to the city to eat and drink something rather than stay there. 2) WI-fi was NOT present , while in reservation is present - i called reception from my room asking information about that, answer was literally that Wifi is down, i am sorry 3) There is NO air conditioning, if you decide to open the window you'll hear the noise of trains (yes, it is in front of the railway) 4) Cleanliness the carpet was stained in several parts, probably spots date back to the last century ; curtains were very dirty (see pictures) and stains looked very old NB we were in Junior Suite.. 5)Restaurant was closed (no explanations were given about it, I suppose it is due to the covid situation, but, I repeat, no explanation has been provided. 6) breakfast was really the bare minimum (a tray with cold cuts, cheese, a jug of coffee), I asked for 2 cappuccinos and paid them separately (without flavor, being made by an automatic machine) 7) the baby's crib was without a mattress (we made fun of using the blanket they gave us) so considering above points i don't really know how this hotel has been classified with 4 stars, we did not ask the moon, we expected nothing else than a normal standard service with courtesy and attention to the customer i suggest to look elsewhere
52 Ulasan