Guest User
June 8, 2023
We had a week long vacation in Tuscany and stayed in three different hotels. This hotel was by far the biggest (and only) disappointment through the trip. How did they managed to get the 4 stars is beyond my understanding but it’s a 2 star hotel at the best. First of all some good things: location, very lovely and helpful staff, adequate breakfast. On the negative, I don’t think I have ever in my whole life stayed in a hotel so dirty and badly maintained. If you read comments 10 yrs back saying that hotel was dirty and in need of the renovation. Well, in 10 yrs it has only gotten worse. Everything in our room was either dirty, disgusting, broken or just inadequate. Walls were dirty and had holes, bathroom had probably last renovation at least 20 yrs ago. Carpet had stains and dirt all over. I didn’t even feel safe to walk on it in socks. I have stayed in old hotels so many times but never have I seen anything like that anywhere, not in Italy, not in any other country. And there wasn’t any glasses in the room either. Only plastic cups in the bathroom, in a 4* hotel. Seriously?! Our room had a view of the courtyard, so we didn’t even have any view from the window. But it didn’t really matter, since we tried to spend as little time in the hotel and room as possible. I am glad that we stayed only two nights and that our next hotel was like from another dimension compered to this one.