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Grand Sierra Resort and Casino
4.1/5116 Ulasan
I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.
Homewood Suites by Hilton Reno
4.3/571 Ulasan
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.
Holiday Inn Express & Suites Reno Airport
4.4/5101 Ulasan
酒店房間很大,衛生條件很好。停車場位置夠多,可以隨便停。早餐是典型英美式早餐,可以吃飽。前台服務態度很好,第一天入住時沒注意把信用卡拉在行李箱中,沒讓刷卡,先讓入住了。整體酒店不錯!
Element Reno Experience District
4.4/553 Ulasan
該酒店是westin的中端酒店。房間很新、也比較大。位置處於reno城一個比較好的區域。床很舒服,有些點評說鬧,可能是窗戶沒有關嚴吧。一樓公共區比較大。健身房設施和還可以,早餐也不錯。
Courtyard Reno Downtown/Riverfront
4.3/595 Ulasan
I do recommend this place great location really nice great service
Hyatt Place Reno Tahoe Airport
4.3/596 Ulasan
공항과 너무 가깝고 셔틀버스 운행까지 거기다 직원분들 너무 친절합니다. 객실도 청결하고 조용하고 물 수압또한 만족. 무료조식이라 별 기대 없었는데 다른호텔 결제하고 먹는 조식과 비슷해서 저는 너무 만족했습니다.

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