Hotel berhampiran Albertsons, Renton

The room I was given was fine, but on one side the neighbors were having a fight and on the other side the people had turned up the TV so their friends in Portland could hear it. I went to the front desk and asked for a different room. The woman at the desk apologized (even though the problem wasn't the hotel's fault) and immediately gave me a new room that had a better quality neighbors. That was good. The room wasn't exactly a suite, but more suite-lite. There was a section with a bed and bathroom and another section with a sofa (bed), TV, and a basic kitchen, The room was large and quiet. The air conditioning was noisy, but worked. The breakfast was OK, but pretty basic. There were two waffle-making machines, which was nice. I have two gripes though. First, there is a mandatory $17.99 fee for breakfast and parking. If a fee is mandatory, it should be included in the room price. This is simply deceptive advertising. What's next? A room price of $50 and a mandatory ”bed fee” of $150 for using the bed? This kind of stuff should be illegal. They can charge whatever they want, but if it is mandatory, it should be in the price. If they want to offer optional extras, like use of the pool, that's fine, but trick pricing to fool people into thinking it is cheaper than it really is, is simply deceptive advertising and shouldn't be allowed. The second gripe is that I connected my laptop computer to the room TV using HDMI port 1 to watch a movie from the laptop on their screen. I had my own HDMI cable, which I had used at another hotel the day before. The cable is fine. I selected as input source ”HDMI 1” It didn't work. I understand electronics and computers very well and nothing worked, not even rebooting both the laptop and the TV (i.e., by unplugging the modem). I called the front desk to ask how to make the HDMI work. The woman said: ”What's HDMI?” Clearly that was getting me nowhere. If there is some special magic needed to make HDMI work (like hopping up and down on your left leg three times while reciting some incantation), they should have an information sheet explaining it, Otherwise, the hotel was OK.

🔔Perkhidmatan: Perkhidmatan yang baik dan kemudahan bilik yang lengkap.

I would give 10 stars if I could! I have never been treated so well at a hotel! The consideration and care of the staff for us was way beyond any expectations. We were traveling with my 96 yo father and we requested, on the way to the hotel, about 9:10 am and via online chat, an early check-in. We were in a room by 10:30! Prior to access to the room, they provided a location to store all our luggage. We had a lot of luggage as we were two families traveling together. Shuttles rides are available all day, as long as you are going within 5 miles of the hotel. We were able to go to lunch, go pick up pizza, and get a ride to the airport without stress or waiting. We were late getting to breakfast and the staff provided muffins and fruit so we didn't leave hungry. All this, and the bed was comfortable, too! This is a definite yes location if you are looking for a comfortable and caring place to stay!

We stayed at the hotel two times in April and May. Consistency is the best measurements of quality and good service. This hotel has offered consistency in both service and stay. Positive(s): Friendly front desk staff, nice pantry with extras for stay, excellent restaurant with very friendly staff, restful rooms and comfortable beds, coffee and refrigerator in room is convenient. Ample parking. Very clean hotel! Helpful Tip: The restaurant is worth the effort. The chicken ceasar salad is great. The chef marinades the chicken and is tasty! The gumbo is very tasty also with a large portion that can be shared. Negative(s): Limited restaurants within walking distance, but nice restaurants within close distance. We will definitely stay again!

Prefect location, easy to fine. Staff was nice and courteous. Room was clean and well taken care of. Also comes with free breakfast, which is a plus! Definitely will stay here again.

Maybe one of the hotels that offer room services during your stay - so many just don’t do it anymore even though we are paying so much more - plus breakfast is awsome with good quality of food - except for frozen strawberries and pineapple - why? Make no sense - but overall berry satisfy with their services

Clean and comfortable hotel. Room was spacious. Conveniently located close to the Westfield Southcenter Mall and few other shops and food venues. A complimentary airport shuttle is available from 4am until midnight. Upon checking in, I was told that my payment wasn’t completed, while this was done and confirmed few weeks before arrival already. Even though I showed my confirmation in the Trip.com app, they couldn’t accommodate me straight away. Luckily Trip.com has a 24/7 help centre and they were able to help me sort out the situation immediately and accordingly. For this, I thank Trip.com and their representatives. The lady at the desk told me she gave me a nice room, because of the inconvenience. I never asked for this, but it also turned out the room was nothing else than what I had already booked. The fitness is small, but has quiet the necessary equipment for a good workout. Very pricey for what you get, but since all accommodations are like this nowadays, I did not count this in my review. I would stay again, but only after confirming my booking.

The original room given to us was 1st floor next to gym n pool, hence we requested a change. The counter staff Bryan was neither helpful nor polite, fortunately the manager Nicole help us to get a higher floor though it’s smaller in size. However, the room had things left over from the previous guest. We reported a few times, only the next day evening time then the things were cleared. The shuttle service guy was very polite n helpful.

It was an easy check in/out. The room were clean! Friendly staff, food were so good and near the snowflake lane.

Checked in on 22 Feb 8pm, the black lady on the front desk was telling her colleague who served us that my booking name is not the same as my ID and if she is willing to accept that is her risk.. I found that her comment should not make in front of us as we are ultimately the customer who pay for her job.. She should not be in this job if she continue to has this kind of attitude in this industry. However the other lady (I forgot the name tho) understood that I am using my credit card name to make the booking as my CC name is different from my ID and she helped to call the manager to clarify the matter , we would like to specially thank her for the patient and effect to help resolve customer issues