Cari Resorts di Puerto Vallarta

"Pengalaman yang sangat menyenangkan di hotel, perkhidmatannya sangat baik, sarapan yang disertakan adalah bufet, semuanya sangat kaya, biliknya sangat bersih dan luas, dan pemandangannya luar biasa. Dihormati"

"When we checked into the room there was leftover food in the minibar. We notified reception and nothing was done. The next morning we noticed there was blood on the wall in the bathroom. We notified reception to get it cleaned and it took us 3 attempts notifying them before someone cleaned it. They didn’t seem to be phased. We were disgusted that it was blood and potentially a biohazard and they treated it like a dirt mark. The restaurants we tried were nice but we ate a lot of food locally as well. The pool was good and great location. They advertised their membership through the time share which is apparently common but was not known to us. We knew there had to be a catch for the ‘free welcome breakfast’. Was interesting to hear about it but we weren’t advised upfront what it involved so we felt a bit caught out. The perks given for our time were fair. It was an okay stay and we think our experience was just unlucky. The best part is the location of the resort."

"We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”"

"Hotel con lo básico, las habitaciones se perciben viejas sobre todo el aire acondicionado. Cuenta con cocineta , platos , vasos, cazuelas, etc. La playa es buena para snorkel, tiene mucha piedra, hay mucha fauna peligrosa, como erizos, incluso vimos una serpiente de mar. Los precios de los alimentos en el restaurante y bebidas no son baratas, si es que vas en plan austero mejor prepara tus alimentos. En general buena relación costo/beneficio."

"Nuestra estancia ha sido una invitacion a volver y volver, empezando por el servicio al cliente. Un servicio de primera desde la persona que te recibe en el hotel y te abre la puerta del auto en donde llegas, las personas que amablemente te atienden en recepcion con una sonrisa y un autentico sentido de servicio, los maleteros que se desviven por pedirte un taxi y ayudarte a cargar lo que traigas sin que se lo pidas, y cualquier persona que trabaja en el hotel en el area de recepcion indudablemente esta para atenderte con la mejor disposicion de servicio. Tambien en el area de alberca, y restaurantes. El lugar impecable, contando con una belleza arquitectonica. Su amplitud y distribucion tanto del hotel, como de los cuartos, te acogen. El hecho de ser un lugar abierto, nos deja sentir el clima, y el viento que corre es un sensacion muy agradable. La decoracion del lugar es calida y de buen gusto, dandonos un sentir de estar ”en casa”. La ubicacion del lugar da pie a salir a caminar a la Marina, tanto de dia como de noche, con completa seguridad, y todos los lugares a donde fuimos estan muy cerca, a 5, 10, 15 minutos en auto: Walmart, Centros Comerciales, Malecon, Centro, Restaurantes, Terminal Maritima. El acceso a la playa es una delicia, con unas vistas a la puesta de sol inigualables. Disfrutamos las actividades extras que inlcuye la estancia en el hotel, y el hecho de no ser invasivas a nuestros momentos de estar. La comida es muy buena, y aunque el precio es poco alto, vale la pena qued**** en el hotel a comer. Quiero cerrar felicitando el programa de Servicio al Cliente que tiene el hotel, ya que seguro es una administracion que se toma su tiempo en el entrenamiento en esta area a todas las personas que laboran ahi. El servicio al cliente hace la diferencia en una experiencia, y eso es lo que buscamos al ir de vacaciones, vivir experiencias gratas y memorables. Felicidades por su excelente servicio a todas las personas que laboran en Club Regina Puerto Vallarta!"

"I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms. I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities."

"I was at this location 2 years ago when it was Grand Fiesta Americana. The dinner restaurant menu and quality were excellent. As Hilton the quality of food at the restaurants has definitely gone DOWN from a 8 to 5. The night entertainment is very bad. They need to do some more fun pool activities and night shows. There is nothing to do at night after dinner. I would recommend working on better menu options, quality of food and entertainment. The Mexican restaurant has mainly American food. The Italian restaurant has very limited options and the food is not good at all. I couldn't even eat my Italian food. But the location, service and view of the hotel is excellent. I hate writing negative reviews but this is an honest review. Thank you!"

"Our room was 2 feet from the elevator in the main lobby! We can hear every single person talking and walking by our door as well as kids screaming because the ice cream shop was 15 feet away. The amount of pressure they are putting on every single guest to go and attend the timeshare promotion is unbelievable. If you attend, usually they give you some decent gifts. We get a $200 voucher to spend on the food and drinks. Most of the time they didn't want to take vouchers, or you had to spend the whole $50 at once because the rule was not money back. So if we spend $30 or $40 we have to give them $50. The food was everything but good. The promotional taco dinner was disgusting, with dry fish, beef with no flavor, and dry and overcooked chicken. And they didn't accept vouchers. I went back home with an unused $50 voucher in my pocket because I couldn't use it. Ramon and Martin from the front desk were the nicest, warmest, and friendliest people I ever met. All the servers and workers are very hard-working people."

"房間設施太差勁樂，地理位置一級棒下樓就是海邊，是個老的酒店，一共住了4天。早飯一般般。"