Hotel berhampiran Bridal Veil Falls, Reunion

We stayed here for three nights. Of course the location is not perfect but was not a problem since we have had a rental car. We only have been to the restaurant once. Food was great even the choice was limited. For us the breakfast was great. Fruits, bread, eggs, sausage, cheese, coffee nothing was missing. The staff on the reception speaks very good English. The staff in the restaurant do speak a little but the will try to help you as good as they can. The pool is just perfect in this landscape an we used it every day after our hikes. We liked the room very much. We didn’t use the spa. If we ever come back to this island we will visit this place again. Thank you so much for making our holiday better. (We were quite worried that nobody speaks English here)

We had a casual meeting at the bar with a group of local and foreign friends. From the security at the gate via the front desk to our meeting place, the bar, the personal, professional and proactive service of the staff was remarkable. First time in Réunion island I see a security guard come out of his booth, greet the client AND, this is the exceptional part, offer to guide a new client / visitor to where he wishes to go. Super pleasant without being pretentious at all. Before even reaching the front desk a member of the staff, occupied with a group of clients, greeted with a smile and asked if everything was OK/ if any help was needed. He confirmed I was at the right place and returned to his group of clients. Fluently and appropriately done as he most politely excused the people he was with. On to the front desk, where another pleasant smile greeted me, not hiding behind the computer screen pretending to be busy at all. Equally helpful as the others. Marie at the bar came to take our order at a perfect time, she handled our multilingual group with ease and had that genuine personable quality needed in customer service. She suggested a little improvement to my order, which didn't cost anything, just something a client would not know to ask. Stellar service by her from start to end. A little detail I greatly appreciated was that the juice I ordered was freshly squeezed and not pasteurised juice from a can. On a tropical island juice from a supermarket doesn't sit well with 5 stars. The staff truly portrayed what is loveable, beautiful and charming about Réunion island and France. Each member of the staff we came to contact with today was proactive, fast and genuine. They visibly took pleasure and pride in making sure we were all well taken care of. That's a quality one either has or doesn't have. If it is not within, no training can bring it out. Obviously training shows in how the actual tasks are performed. No complaints in that department either. When you leave a place feeling like you certainly want to return you know they have it right. Thank you all at Akoya team

Bilik yang bobrok ini memerlukan pengubahsuaian yang baik. Kalis bunyi sangat buruk, anda dapat mendengar semua lorong di koridor dan bunyi jiran ke tandas. Perkhidmatan seperti ini terlalu mahal. Pintu bilik hanya dapat ditutup dengan slam, dan pintu tidak dapat ditutup tanpa kedap, yang membuat lampu dari koridor ke kamar tidur sepanjang malam, kerana pintu dan bingkai pintu, siling menodai bilik mandi, salah satu dari dua tempat duduk plastik berada di antara balkoni Jurangnya terlalu besar untuk dipecahkan dan tetap seperti sedia ada, sangat berbahaya bagi orang yang duduk di atas dulang tanpa menyedarinya. Di atas dulang yang sopan, ia akan menjadi cawan seramik yang bagus cawan kertas yang tidak boleh digunakan semula, walaupun kita dapat mengambil yang pertama Minuman kedua ada di dalam bilik. Kerana keadaan kebersihan Covid, tidak ada diet dan restoran di sebelahnya, yang masih berfungsi sebagai bufet, dapat membuka kebersihan. Hotel ini hanya menyediakan sarapan pada waktu itu dengan melakukan perkara yang diperlukan. Nasib baik, kaya dan berkualiti tinggi. Kawan yang ramah. Kawasan gerai awam yang indah, salah satunya adalah musim sejuk. Taman yang indah, dan lain-lain. Satu-satunya kekurangan pemanasan, yang bermaksud kita tidak akan kembali ke hotel ini, kerana ia mesti diperbaharui dan kalis bunyi.

Nous avons séjourné 3 nuits dans cet hôtel en demi pension et le repas que ce soit au petit déjeuner ( choix varié) ou au diner ( repas digne d'un restaurant gastronomique) est vraiment de qualité. La chambre est spacieuse et très propre , la notre donné sur le boulevard donc parfois bruyant les matins mais acceptable. Piscine top, en bord de plage , seul bémol le stationnement limité devant l'hotel, et les places de parkings privée pas toujours disponibles mais payante sans nous avertir on a eu la surprise en fin de séjour de payer 20e de parking pour avoir laissé le véhicule 2 nuits . sinon le rest tout est parfait recommande cet hotel sans soucis

Les plus :Le site, en face de l'océan, est impressionnant et très beau, c'est le grand atout de l'hôtel. La literie confortable. Le petit déjeuner. Le caractère serviable et sympathique de toute l'équipe. Les moins : Hôtel excentré dans une commune tristounette (Gros Bois), il faut reprendre la voiture pour dîner à l'extérieur. Chambre standard petite et assez mal agencée (rien pour poser les valises, mais un petit salon sombre qui ne sert à rien, lit en face de la baie vitrée donnant sur un chemin où passent les gens). Parking hors de l'hôtel, qui serait gardienné la nuit. La porte à code donnant sur ce parking, en fait le bout d'une impasse, est constamment ouverte, ce qui n'est pas très rassurant. Petite piscine, nous avons eu l'impression que la majorité des gens qui s'y trouvaient ne dormait pas à l'hôtel. Le restaurant ne nous a pas convaincu, tant au niveau du service (serveur visiblement en stage!) que du goût. En résumé, l'hôtel convenait pour quelques nuits, mais je n'y passerais pas mes vacances