Hotel berhampiran Lapangan Terbang Pierrefonds, Reunion

We had a casual meeting at the bar with a group of local and foreign friends. From the security at the gate via the front desk to our meeting place, the bar, the personal, professional and proactive service of the staff was remarkable. First time in Réunion island I see a security guard come out of his booth, greet the client AND, this is the exceptional part, offer to guide a new client / visitor to where he wishes to go. Super pleasant without being pretentious at all. Before even reaching the front desk a member of the staff, occupied with a group of clients, greeted with a smile and asked if everything was OK/ if any help was needed. He confirmed I was at the right place and returned to his group of clients. Fluently and appropriately done as he most politely excused the people he was with. On to the front desk, where another pleasant smile greeted me, not hiding behind the computer screen pretending to be busy at all. Equally helpful as the others. Marie at the bar came to take our order at a perfect time, she handled our multilingual group with ease and had that genuine personable quality needed in customer service. She suggested a little improvement to my order, which didn't cost anything, just something a client would not know to ask. Stellar service by her from start to end. A little detail I greatly appreciated was that the juice I ordered was freshly squeezed and not pasteurised juice from a can. On a tropical island juice from a supermarket doesn't sit well with 5 stars. The staff truly portrayed what is loveable, beautiful and charming about Réunion island and France. Each member of the staff we came to contact with today was proactive, fast and genuine. They visibly took pleasure and pride in making sure we were all well taken care of. That's a quality one either has or doesn't have. If it is not within, no training can bring it out. Obviously training shows in how the actual tasks are performed. No complaints in that department either. When you leave a place feeling like you certainly want to return you know they have it right. Thank you all at Akoya team

Super hôtel service impeccable très belle chambre L’emplacement est idéal pour visiter les alentours Très bon accueil et le petit déjeuner très copieux La piscine est génial endroit parfait pour passer de bonnes vacances et vivre un moment agréable dans un jardin luxuriant Les chambres sont bien espacés et la plage est magnifique le personnel est au petit soin pour que vous puissiez vous détendre et profiter de ce lieu magique

Bilik yang bobrok ini memerlukan pengubahsuaian yang baik. Kalis bunyi sangat buruk, anda dapat mendengar semua lorong di koridor dan bunyi jiran ke tandas. Perkhidmatan seperti ini terlalu mahal. Pintu bilik hanya dapat ditutup dengan slam, dan pintu tidak dapat ditutup tanpa kedap, yang membuat lampu dari koridor ke kamar tidur sepanjang malam, kerana pintu dan bingkai pintu, siling menodai bilik mandi, salah satu dari dua tempat duduk plastik berada di antara balkoni Jurangnya terlalu besar untuk dipecahkan dan tetap seperti sedia ada, sangat berbahaya bagi orang yang duduk di atas dulang tanpa menyedarinya. Di atas dulang yang sopan, ia akan menjadi cawan seramik yang bagus cawan kertas yang tidak boleh digunakan semula, walaupun kita dapat mengambil yang pertama Minuman kedua ada di dalam bilik. Kerana keadaan kebersihan Covid, tidak ada diet dan restoran di sebelahnya, yang masih berfungsi sebagai bufet, dapat membuka kebersihan. Hotel ini hanya menyediakan sarapan pada waktu itu dengan melakukan perkara yang diperlukan. Nasib baik, kaya dan berkualiti tinggi. Kawan yang ramah. Kawasan gerai awam yang indah, salah satunya adalah musim sejuk. Taman yang indah, dan lain-lain. Satu-satunya kekurangan pemanasan, yang bermaksud kita tidak akan kembali ke hotel ini, kerana ia mesti diperbaharui dan kalis bunyi.

Terkejut dengan bintang tiga Selamat datang Kami menyukai bilik ... hanya ada yang anda perlukan .. Lokasinya sangat bijaksana ... walaupun di bandar .. Satu-satunya perkara yang agak menjengkelkan adalah tempat letak kereta ... ruang yang sangat terhad itu sahaja Jika tidak, kami merancang untuk kembali

As a Genius 3 member, I had high expectations for this stay, but unfortunately, it fell far short. First, there was no hairdryer or swimming pool towel provided in the room, which are basic amenities. The air conditioning was not working, and the ceiling fan barely functioned, making an unbearable amount of noise without providing adequate cooling. As a result, the room was extremely hot and uncomfortable. When I tried to contact reception for assistance, no one answered my calls. To make matters worse, the room was not properly cleaned; I found black hair on the sheets, raising concerns about whether they had even been changed. Hygiene is very important to me, and this was unacceptable. Additionally, the parking scanner to open the gate was not working, which caused further inconvenience. Inside the room, one of the light bulbs was out, making the room quite dark and uncomfortable. Overall, I couldn’t sleep and felt uneasy throughout my stay. I am extremely disappointed and hope that the hotel will offer some form of compensation for this experience.