Hotel berhampiran Segelfluggruppe Basel Fricktal, Rheinfelden

Natürlich kann man in einem Budget-Hotel keinen 5-Sterne-Service erwarten. Die Zimmer waren klein und minimalistisch eingerichtet, aber in ordentlichem Zustand. Das Personal freundlich, auch wenn ich wenig Kontakt hatte. Ein Frühstück habe ich nicht genommen. Das Hotel ist mit dem Auto gut zu erreichen, der Bahnhof nach 10 min Fussweg. Der Parkplatz ist kostenpflichtig. Es war eine angenehme Übernachtung zu einem günstigen Preis, man muss aber bestimmte Abstriche in Kauf nehmen.

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

Good location if you are traveling on public transport. We came from Colmar by train and the hotel is only a short taxi ride from the station. It is not an area for cafes, restaurants etc. as there is nothing around. There is a tram just up from the hotel and you can take this into the heart if the city. We didn’t as it was only an overnight stay and we were too tired. We contented ourselves with a snack from a machine in the lobby. The room was small but for one or two nights not a problem. Bed was comfortable, water hot and WiFi good. We left too early for breakfast so can’t comment on the food. The young lady on reception was very helpful and friendly, nothing was too much trouble. Would definitely recommend for short stays. Great value for the price we paid, AU$97.

It's located besides the river. Approx 10min walking from the Basel sbb station. Since it's a budget it's pretty compact in size , just have enough space for 2 people. As you can see no doors for the bathroom. However it's cleaned and we had a nice view from the window. Good for a 1 night stay.

房間比較大 但第三人的床和備品都沒有鋪好放進 這個在之前的瑞士多家酒店都沒有碰到過 衹有巴塞爾這家是這樣 水龍頭比較復古 樓下有coop 要冰塊送來較快 窗下是巴塞爾火車站 給了五樓的房間對着火車站門可看風景 白天夜裡都有聲響 不是很嘈雜 床單沒有之前蒙特勒洛迦諾采爾馬特等酒店的乾淨

Nach fast 50 Jahren wurde das Hotel Basilisk in der 3. Generation verkauft. Ein Hotel voller Geschichten und Anekdoten wird mir in Erinnerung bleiben. Als KV Lernende durfte ich meinen Abschluss und Einstieg in die Hotellerie Welt bei der Familie Cavegn machen und mein Weg ging immer wieder beim Basilisk vorbei. Die Schliessung als Angestellte mitzuerleben ist der schönste Abschied. Nach 24 Jahren Hotellerie ist nun die Zeit gekommen einen neuen Weg einzuschlagen. Danke für die schöne Zeit.

Chose the hotel as it was in an excellent location for us as we love to travel. I wanted to see the Rhein again in Germany my son wanted Switzerland so the perfect compromise. Everything was great. The rooms were clean and spacious, staff on reception were helpful especially the male member of staff. Very polite and helpful even when very busy. I didn’t have breakfast so can’t comment. There’s supermarkets/shopping centres/ buses and trams on the doorstep and the nicest views on the Rhein.

De kamer was prima met goede bedden en een fijne inloopdouche. Er was een bureau met aparte stoel aanwezig en een zitje (twee stoelen met tafeltje). Wat ontbrak was een waterkoker en thee/koffie fasciliteiten. Goed werkende airco en relatief stil. Het ontbijt (buffet) was uitgebreid en goed. Het restaurant viel ons minder in de smaak (Mexicaans), maar dat is persoonlijk. De directe omgeving van het hotel was rommelig (industriegebied). Je zit wel snel in Basel (circa 6 km naar centrum).