Hotel berhampiran Skatepark Kaiseraugst, Rheinfelden

Natürlich kann man in einem Budget-Hotel keinen 5-Sterne-Service erwarten. Die Zimmer waren klein und minimalistisch eingerichtet, aber in ordentlichem Zustand. Das Personal freundlich, auch wenn ich wenig Kontakt hatte. Ein Frühstück habe ich nicht genommen. Das Hotel ist mit dem Auto gut zu erreichen, der Bahnhof nach 10 min Fussweg. Der Parkplatz ist kostenpflichtig. Es war eine angenehme Übernachtung zu einem günstigen Preis, man muss aber bestimmte Abstriche in Kauf nehmen.

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

It's located besides the river. Approx 10min walking from the Basel sbb station. Since it's a budget it's pretty compact in size , just have enough space for 2 people. As you can see no doors for the bathroom. However it's cleaned and we had a nice view from the window. Good for a 1 night stay.

房間整體感覺不錯，乾淨整潔隔音好，住在電梯間對面在房間裏也聽不到噪聲。樓兩邊窗外風景都很好。電視基本上都是德語台。可以找前台借轉換插頭。位置不錯交通便利，酒店門口就有電車站，通往中心火車站和購物街。瑞士週末飯店超市要麼不開門，要麼營業時間很短，對遊客來説不太方便，不過火車站的店都會營業較久。 礦泉水是用200ml的玻璃飲料瓶提供的，一天默認給兩瓶，天熱的時候完全不夠喝，我懶得找room service就去附近pronto買了大桶依雲水。房間有咖啡機但沒有熱水壺。枕頭是羽絨枕特別鬆軟，我把兩個疊一起才是大概一箇中枕的高度，頸椎病慎選。另外樓上的房間雖然離地面遠相對安靜，但是房間裏一直能聽到來自玻璃外牆的噪聲，對聲音敏感的人可能不好入睡。默認不每天打掃，清潔工會來詢問要不要打掃。

Our 3 day trip in Basel concludes on more positives than nagging issues. First the good part: Staff such as Steven, Catia and Michael are worth mentioning as they did their best to accommodate our requests. In general the front office staff seems rather well trained and courteous. Secondly the location of this hotel is ideal. With access to train, tram and bus stations within a couple 100 metres is very convenient. Sound isolation and sleep quality are pretty decent. Rooms are modern and seem to ve renovated recently. Ample parking available in the basement. The best part is the entrance of the hotel is within the private space and does not hinder public traffic. So parking the vehicle to offload the luggage is practical. I feel one of the best designs of this hotel is to be able to manoeuvre your car and allow guests to be able to safely disembark. Breakfast is decent and very clean setup. No signs of hygiene issues. And now to the few nagging issues: First the over engineering of elevators and their use can ve confusing at first. Staff should take time to read any messages and requests done through third party booking platforms. Although requests were addressed promptly but could have avoided delays. Room temperature settings difficult to comprehend for kelvins to Celsius conversions. Also the room was quite warm and slightly unpleasant in the evening. Breakfast should consider some infant friendly options too. Value for money - a miss for sure. Overall I would say it was quite a pleasant experience but the management needs to step up on making it a value proposition.

There is no check-in desk or machine at the hotel. When we arrived, we saw a sign saying to go back to some other hotel to check-in. We had to walk back to a different hotel to check-in. Totally nonsense. At least, they should have warned us beforehand. I have sent two emails before our arrival as well and nobody ever answered. Terrible assistance. The hotel seemed to be very badly taken care of. Like abandoned. The bathroom was dirty and with a very bad smell. Extremely expensive for what is offered. Very very disappointed, especially being in Switzerland. Not in the Swiss standards at all. I have chosen easyhotel because I have stayed before in other cities and it was great. But now, never again.

Nach fast 50 Jahren wurde das Hotel Basilisk in der 3. Generation verkauft. Ein Hotel voller Geschichten und Anekdoten wird mir in Erinnerung bleiben. Als KV Lernende durfte ich meinen Abschluss und Einstieg in die Hotellerie Welt bei der Familie Cavegn machen und mein Weg ging immer wieder beim Basilisk vorbei. Die Schliessung als Angestellte mitzuerleben ist der schönste Abschied. Nach 24 Jahren Hotellerie ist nun die Zeit gekommen einen neuen Weg einzuschlagen. Danke für die schöne Zeit.

Clean well run hotel - all the staff were professional and very helpful - sorted out an incorrect booking without drama and helped book taxied etc - staff spurns even early ( 4.15 am) to help make the stay effortless Clean and professionally run place - we recommend. And rebook