Hotel berhampiran Hochrhein Center GmbH, Rheinfelden

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

Der Aufenthalt im Hotel Stadt Lörrach war im Großen und Ganzen in Ordnung. Die Zimmer sind recht neu und der Saunabereich ist sehr schön. Allerdings wird in diesem Hotel das Thema Service nicht gerade groß geschrieben. Unsere Zimmer wurden teilweise nur einmal während des viertägigen Aufenthaltes gereinigt. Als wir das reklamiert haben, bekamen wir vom Housekeeping die Antwort „ ich hatte Urlaub…“ Die im Hotel stationierte Bundespolizei störte uns nicht, allerdings müsste auch Sorge dafür getragen werden, dass Speisen am Frühstücksbuffet wieder aufgefüllt werden… Auch auf unsere Nachfrage hin, hieß es „Pfannkuchen und Croissants gibt es leider nicht mehr“ und das schon um 8:30 Uhr. Vielleicht wäre da ein guter Ausgleich die Sauna für Hotelgäste kostenlos zur Verfügung zu stellen, ebenso andere Kleinigkeiten, die man von 4 Sterne Häusern gewohnt ist: Badeslipper, Flasche Wasser zur Begrüßung u.ä.

Nice staff and very helpful great breakfast I stay in big and clean 4 bed room You will got a free transportation ticket during your stay I stay there 2 times in a month Just be aware if you will be late check in after 9pm, you better ask a get in code from main entry by email before your arrival

Ich habe eine Übernachtung in einem Einzelzimmer mit Lavabo gebucht - der Preis liegt aktuell bei 95,- CHF + 4,- Kurtaxe. Ich bin nicht in ein Hotel, weil ich Geld sparen wollte und die Schweiz im Vergleich zu Deutschland viel teurer ist. Vorteil bei der Jugendherberge: in der Buchung enthalten ist eine Basel Card, mit der sich kostenfrei der gesamte ÖPNV nutzen lässt. Außerdem bezahlt man bei Museen etc. nur 50% des Eintrittes. Weiterer Vorteil: die Lage der Jugendherbe sehr zentral, aber dennoch ruhig (nur, was das Stadtgeschehen betrifft), in der Altstadt ganz in der Nähe des Rheins. Man kann zu Fuß ins Zentrum gehen. Das Viertel ist idyllisch. Ich hatte ein Zimmer mit Fenstern auf der engegengesetzten Seite zum Rhein, dort kühlte es trotz eines heißen Sommertages in der Nacht angenehm ab Noch ein Vorteil: das Frühstück ist recht gut, es wird bereits ab 6:00 bereit gestellt, und der Kaffee/Cappucino aus dem Automaten ist von hoher Qualität. Allerdings muss man für einen Cappucino außerhalb der Frühstückszeiten CHF 4,00 bezahlen. Ein Zimmer ohne Dusche/WC mit Lavabo ist problemlos, weil auf der Etage genug WCs und Einzelduschen zur Verfügung stehen. Und ein gutes Dusch-Badetuch war für 3,- CHF auszuleihen. Die Mitarbeiter der Jugendherberge waren sehr freundlich. Die meisten anderen Gäste nicht, oft wurde mein Gruß auf dem Flur nicht erwidert. Nun zu den Nachteilen, die für meine Bedürfnisse schwerer wiegen als die Vorteile: An erster Stelle die relative Hellhörigkeit. Relativ, weil die Bausubstanz in dieser Hinsicht normal erscheint, jedoch das Verhalten von anderen Gästen rücksichtslos ist. Zur Zeit meiner Übernachtung waren viele Familien mit kleinen Kindern anwesend, einige davon ließen ihre Kinder hemmungslos schreien (ohne dass Schmerzen oder Streit vorlag) - die Kinder schreien teils aus Spaß am Schreien, in den Zimmern, aber auch, weil es in den Betongängen so schön hallt, und wohl, weil die Eltern der Meinung waren, in einer Jugendherberge könnten sich alle gehen lassen. Ich habe diesen Familien nichts gesagt, weil ich aus Erfahrung weiß, dass das nichts bringt und weil ich nur eine Nacht geblieben bin. Aber ich habe es bei den Mitarbeitern zur Sprache gebracht, es hat sich aber nichts getan (das ist wohl auch für sie zwecklos). Ich selbst habe Basel besucht, um ganz viel Kunst anzusehen, und bin ein Typ, der ein Gästezimmer auch tagsüber als Rückzugsort braucht, um dann wieder loszuziehen. Die Eindrücke in dieser interessanten Stadt sind überwältigend. Dafür ist diese Jugendherberge nicht geeignet. Schlafen konnte ich nur mit Ohrstöpseln, und auch das nur unruhig. Leider kann man das Zimmer erst ab 15:00 Uhr beziehen - ich hätte mir nach der langen Anreise an einem heißen Tag gewünscht, mich schon etwas vorher ein wenig ausruhen und frisch machen zu können (aber wahrscheinlich wäre es ohnehin zu laut zum Ausruhen gewesen). Im Zimmer fehlen Haken oder Ähnliches, um Handtücher oder Kleider aufzuhängen. Auch in den Toiletten

This hotel is within walking distance from the SBB train station, staff at the hotel are very friendly and speak very good English. I was very grateful for the early check in without any quibble with the receptionist, and she explained how we can get around. Room was very comfortable and clean. Breakfast had a good choice of hot and cold foods, with variations every day. I would definitely stay here again. The only discomfort with our room was the temperature in our room was set to 19C, which was comfortable during the day, but was a bit too hot for the night for us, and we couldn’t lower the temperature down.

I travel a lot and usually dont care about the exterior of the Hotels but the inside and staff is important. Worker at the desk was very polite and skilled when i checked in. When i entered the room... abt 300 Euro a night! To say its old to say nothing - like in the old good USSR times in Moscow, Sankt Petersburg, DDR side of Berlin! 40 years ago, what a nostalgic feeling, smell of old carpet, never cleaned AC. Had to open window to get fresh air insine. Paint art on the wall by Natalie Goller - Innenraum Rußland. Was für ein Zufall! For 300 Euro a night! First evening at the Restaurant i choose Wiener Schnitzel with salad and French fries 🍟. My first Wiener Schnitzel ever and never ever if this piece of smashed to 3 mm dry pork was the real Wiener Schnitzel then sorry... Only good thing was the salad. At the hotel restaurant For 300 Euro a night! Breakfast was outstanding, nothing special at the hotel restaurant For 300 Euro a night! Asked in the morning if they do laundry the answer was - no, but whae i asked again at the desk in an hotel for 300 Euro a night the lady called someone and repeated what he heard on the other side of the line - laundry is the responsibility of the guests. Means do your self At the hotel For 300 Euro a night! Finally me and the lady on the desk figured out that the hotel does outsource the laundry to a third party company. Duration - few days, At the hotel For 300 Euro a night! Complimentary water only upon arrival, At the hotel For 300 Euro a night! Kettle, tea in room? Deam on! At the hotel For 300 Euro a night! What doesn't kills us makes us laughing 😆 At the hotel For 300 Euro a night!

Chose the hotel as it was in an excellent location for us as we love to travel. I wanted to see the Rhein again in Germany my son wanted Switzerland so the perfect compromise. Everything was great. The rooms were clean and spacious, staff on reception were helpful especially the male member of staff. Very polite and helpful even when very busy. I didn’t have breakfast so can’t comment. There’s supermarkets/shopping centres/ buses and trams on the doorstep and the nicest views on the Rhein.

This hotel is in an area in a very busy shopping center. Traffic was horrific. Once there, we find out that we must park on the 6 th floor of the parking garage not attached to the hotel. Then poorly and missmarked descriptions guided us to take our luggage down to the 0 floor(but there is no 0 button on the elevator), go through the shopping mall, go outside and then enter another area and go up to another 6th floor to registration. The front desk said oh yes they knew everything was poorly marked and laid out but didn't seem to care. They said the traffic is always bad on weekends. It took over an hour to go 1 km, up to the top of the bumper to bumper cars in line parking garage, find space on crowded shopping elevator, go down to street, thru the mall and up to 6th floor registration. Lots of road construction in the area as well to compound. The rooms are very spacious, clean and nicely lit.