Hotel berhampiran Aarhocker, Rheingau-Taunus-Kreis

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.

Das Hotel ist sehr zentral gelegen, in der Nähe des Kongresszentrums und auch zur Innenstadt. Das Team ist äußerst motiviert und zuvorkommend. In dieser Freundlichkeit und Kompetenz erlebe ich das selten! Frühstück ist sehr gut gewesen und die Dame, die zuständig war war ebenfalls sehr sehr freundlich! Das EZ war sehr klein, jedoch sauber und funktionell! Sauna vorhanden und Fitnessraum. Alles in sehr gepflegtem Zustand!

This hotel is becoming a regular for us. We like the Motel One chain, with small, comfortable bedrooms with good showers, and with a good bar to relax in at the end of the day. This particular hotel is well located for drivers, with effectively unlimited parking as it is built over a shopping centre with which it shares the car park, but also next door to the main station in Wiesbaden, and close enough by foot from the town centre to be bale to walk out for dinner.

We booked this hotel because our friends recommended it. Apparently, as they said the quality has plummeted down in comparison to their previous stays. Rooms are good size and very clean, beds comfy, the pillows, however, are old and lumpy, it’s time to replace them. I couldn’t get shower water temperature right, it was going from hot to cold without me changing the setting. A disappointing experience with the hotel air-conditioning system. We stayed on the days when the outside temperature was ranging +28+32C but the hotel already switched the system to winter mode and our room felt boiling and stuffy. We were kindly offered an upgrade and the new room was on a different side and slightly cooler but I heard other guests complaining to the hotel stuff about the same problem. I would like to thank the gentleman at the front desk, who moved us from 640 to room 345 on 18th August, I’m sorry I didn’t ask his name but I want to make the hotel management aware about his professionalism and patience that he demonstrated while dealing with our complaint. Breakfast was decent and tasty. Bar team is friendly, I had great hospitality experience, Merci to the Iranian bar manager Isa (sorry I am not sure how to spell the name). The hotel is walking distance from The Museum which I recommend to visit and the Old Town.

Quality of the room surprised me. It was excellent albeit small but had everything & was well designed. Will happily visit again as it has parking & EV charging as well as good rooms. Not very animated atmosphere & no restaurant so you have to nip out for a meal however the breakfast was very good, far better than some 4 star hotels.

Absolutely amazing experience!! Very Friendly staff, EXTREMELY accommodating, great breakfast buffet, and VERY clean rooms. Really happy with our stay. Also has a tiny corner in the lobby with a few activities for kids such as books, puzzles and blocks to play with. Underground parking available with an extra fee if desired.

Sehr freundlicher Empfang, auch Personal im Restaurant sehr freundlich. Der Wellness-Bereich ist sehr schön und großzügig gestaltet, wobei wir nur den Pool (klein, aber fürs Kind hat er gereicht :-)) genutzt haben. Frühstück ist sehr umfangreich mit allem, was das Herz begehrt. Das Restaurant haben wir einmal genutzt, auch hier war alles sehr nett und das Essen sehr gut. Wir kommen sicher wieder, wenn wir in der Nähe sind (was sehr bald der Fall ist). Lage ist etwas außerhalb von Wiesbaden, fußläufig kann man dort nichts unternehmen. Wenn man ohnehin nur mit dem Auto unterwegs ist, ist das aber okay.

We stayed here one night on our cycling trip, and after a rough start (rather grouchy proprietor man at the front desk who didn’t speak any English and seemed sick of cycling guests, although we were only 4 easygoing people), enjoyed our stay. Bike storage was up around the corner through a garage that the proprietor had to open for us. We had a nice big room (though our friends had a tiny single next door to us and a larger single across the street and up several flights of stairs, so they were less thrilled). Our room was over the little walking street but quiet and comfortable. There was plenty of space, a big bed, closets and shelves, a big bathroom, and a good little desk and fast Wifi. The hotel is in a great location in the main old streets of Zell, with one side facing the river and the other the walking street. There is a good, expansive breakfast buffet in the huge dining room downstairs overlooking the river, with friendly and bustling service. Strangely, even though it was still tourist season (early Sept), and it was a Tuesday night, we found almost no restaurants open for dinner and were even turned away at more than one (at 7-7:30pm). But we ended up having an excellent dinner at a friendly Italian restaurant near the hotel.

We had a lovely 1 night stay! On arrival we were helped with car parking straight away, and offered a glass of sparkling while we were checked in. The team members were welcoming, and the service at dinner and breakfast was friendly and professional. Food was delicious and particularly enjoyed the ‘made to order’ omelette. The Hotel was very clean, and our room was spacious. We had a shower over the bathtub which was ok for us, but may cause others difficulty. Location is fantastic and in easy walking distance to everything. We hope to stay again, thank you!

Our room was like entering a 1970s time warp! Strange flowery curtains and as others have said, very antiquated overall. Very basic furnishings and badly stained carpet. Room and bathroom were clean but permeated by a sense of neglect. One of the most depressing rooms we have ever stayed in. This was our first visit to the area so very disappointed and the hotel did not help to inspire us! Good breakfast with variety of choices. Would have preferred yoghurt and fruit to be chilled both warm. I cannot imagine returning anytime soon.