Sawyer9595
24 Oktober 2023
They have begun a much-needed renovation to this hotel. We stayed there just 3 weeks prior and had a lovely, clean room that didn’t feel as outdated as it probably was. This visit was a much different experience. We had to make an urgent visit to Rhinelander for a family member, flew most of the day and had to drive 2.5 hours from Green Bay. Exhausted, we arrived and went to our pre-assigned room. When we got to the room, it looked okay but when we tried to lock the door, it wouldn’t lock. We tried for five minutes and realized the lock deadbolt didn’t line up with the door. When we finally got it to lock, it took us another several minutes to get the door to open – very scary if you had to get out in an emergency. Back to the front desk and explained we couldn’t stay in a room where we either couldn’t lock the deadbolt or, couldn’t open the door easily. The clerk told us she had no other rooms with a king bed and offered an “accessible room.” When I inquired about rooms on the second floor, she stated, “Oh, yes. I have one there, but you’ll have to take your luggage up the stairs.” We were fine with that so headed upstairs with all our bags. When we arrived at the room, I heard voices, and it sounded like it was coming out of the room we were just assigned. I put my ear to the door and yes, there was a couple in the room already. Thankfully they were talking (It was 10PM by that time) and not sleeping or we would have scared them and us to death. Back downstairs. The only room she could offer was an accessible room with two queen beds. I said we just needed somewhere to sleep; we were ready to collapse. The room was in terrible condition, the microwave didn’t work, the roll-in shower had a shower curtain about 3-4 inches from the bottom of the floor and each time you took a shower, you would flood the bathroom. We had to put down several towels to catch the water. We will be coming back in December and have decided to go to a different hotel which is a shame. We do like the location and have good experiences in the past but this one was definitely sub-standard.
Terjemah