Hotel berhampiran Staples, Richmond

What a great hotel. Not just a great city location, but every step was quick and simple. I found a competent and spirited team of workers that were helpful at every turn. There were always guests around the bar for happy hour. The fitness center is big and something you’d expect to find at a big convention hotel. Will be back!

My valet, Juan, was kind and professional. My car was in good hands and he was prompt in returning my car when it was time for my departure……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

酒店位置較好

My coworker and I stayed here for a work meeting earlier this week. Let me start by saying that the staff was wonderful. This review is nothing against them, but clearly whoever is managing this hotel is not actually managing it. This is hands down the worst-run Hilton property I have ever stayed at, and as a Diamond member, you can rest assured I've stayed at many. 1. I had a Fedex package sent to the hotel and arrive 5 days before staying here. This package contained important items for my work meeting that I could not fit in my suitcase. I had confirmation from Fedex that it had been delivered, yet no one could find it. I asked the post office downstairs, and the Hampton Inn next door if the package may have been delivered there by mistake. Nothing. No one could find it. 2. I went back 3 times to the front desk to get new room keys because they did not work. 3. My coworker found ***** hair in her toilet upon arrival. I am attaching that photo to this review. 4. The gym was poorly maintained. The leg press machine was completely out of order without any signage to indicate that. Another patron (who happened to be a mechanic) was able to semi get it to work again. 5. They might as well not serve breakfast at all if it's going to be that abysmal. At least the oatmeal was edible. 6. My coworker lost power in her room twice while she was trying to prepare for our meeting. 7. There was a weird and unsettling whistling noise coming out of the heating vents throughout the night. Again, staff was lovely, and at least the beds were clean/comfortable, but this place is not being funded or looked after properly by Hilton. Do not stay here if you can avoid it.

設施：好 衞生：好 環境：好 服務：很好

This is an older property that they’ve tried to keep up to date with moderate success. I’ll start with the Pros: -despite being totally full with teenagers and a wedding, it was quiet and they maintained pretty good order. They had a police detail on scene in the evenings which seemed purely preemptive. Kudos to management for spending on that, a lot of places wouldn’t. -there’s a lot in the immediate area in terms of restaurants, stores, etc. Pretty much every chain you could think of is in the vicinity. -we didn’t use it but there’s a pool with an outdoor area. -the beds were unusually comfortable! Not sure if it was the Sheraton sweet sleeper bed but it stood out. -I requested additional items for our room from housekeeping and they were delivered in a reasonable timeframe and the associates were friendly. Cons: -The biggest one is the old and out of date HVAC. You have two options: blast chiller freezing or stuffy. The AC will go on and off all night and sound like a 1970 school bus doing it. It really bothered my sleep. I was either too cold, too hot, or it was really noisy to the point of repeatedly waking me up. -the rooms were last renovated in 2015 and it’s time for another update. Lots of wear and tear. Some components clearly weren’t updated then and are just really old. Bathroom fixtures, etc. -My room was supposed to be 2 Queens. There’s no way those were normal queens. More like double beds. It was a battle all night with my teenager. My review is a little rough, but that’s because sleep quality is paramount and mine was really poor at this hotel. HVAC doesn’t receive enough focus but it can make or break a hotel and this one was bad. Would I stay there again? I’d explore other options in the area first. Four Points is kind of an unusual sub brand—“full service” but more bargain oriented. I think you tend to find dated properties that don’t quite meet the brand standards of the mainstream brand. Is it a step above a Hampton/Courtyard? Perhaps, if the details are done right. If you are a heavy sleeper you will probably do better here than I did.

Hotel ini bagus dan kakitangan hadapan sangat prihatin. Hari kedua kami berada di sana, kami pergi untuk pengebumian pada pukul 12:00 tengah hari dan meminta meja penyambut tetamu untuk membersihkan bilik kami dan tuala segar. Kami kembali ke bilik pada pukul 11:00 malam dan tiada perkhidmatan.