Terokai Ulasan Tetamu Hotel di Ridgecrest

Best Western China Lake Inn
4/5101 Ulasan
We stayed here for one night during our visit to Death Valley National Park. The location of the motel is convenient to the national park and the room includes free breakfast, but that's where the positives end. The parking is an open corner lot. The rooms were okay, but the beds were extremely uncomfortable and there is a lot of road noise, which made getting sleep quite difficult. The walls are paper thin. While the service was okay, after checkout we were told everything was good. One day later, we got mysterious charges on our credit card alleging one of the bath towels was damaged. There was no damage caused by us, and the towel quality was poor to begin with. There was no way any towels could be damaged from regular one-bath use. When I discovered these shenanigans, I protested the charge, and the hotel manager responded with an excuse, saying they don't check the towels until much later by some cleaning crew and the charge was for towels that cannot be washed. She did give a courtesy refund, but I would have disputed this scam anyway. I later found out in other reviews that this hotel and management at this location scams several customers with alleged towel damage charges. So I am not the only one they tried to pull this scam on. I have never seen this kind of towel damage charge in my four decades of travel from any hotel. This hotel management is a disgrace to the Best Western brand, and someone from corporate should investigate and reprimand them for levying such spurious charges on unsuspecting travelers. Stay away from this hotel for this reason if you can.

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