Hotel berhampiran Il Pontaccio Di Paganelli Iliana & C.Snc, Rimini

Io e mio marito abbiamo soggiornato una notte in questo hotel in occasione del nostro anniversario di matrimonio. La struttura è molto bella, moderna, ho apprezzato molto la camera, la pulizia e la disponibilità del personale, per non parlare della posizione fronte mare. Sul sito però viene dichiarato che hanno questa Terrazza Panoramica fronte Mare dove in estate fanno servizio di degustazioni tipiche e aperitivi.. mi sarebbe piaciuto molto usufruire di questo servizio, per iniziare bene i festeggiamenti, ma alla nostra richiesta ci hanno detto che non era possibile, senza darne motivazione. Considerando che era il 13 luglio, quindi piena stagione estiva, non capisco il perché. Un'altra delusione è stata la colazione: da un hotel 4 stelle mi aspettavo molto di più, c'era poca scelta, qualità del cibo cosi cosi, a mio parere una colazione da hotel 2 stelle. Nel complesso bene, ma ci sono alcune cose da migliorare..

The pros Great location Most staff very pleasant Wi-Fi free and fast Good shower pressure Cons Undergoing refurbishment No full length mirror Tiny balcony. Small car park costing €20 per day Pool unheated and needs more (daily) cleaning. Lack of sunshine around the pool We stayed (3xAdult, 1xTeen) for four nights whilst attending a sporting event nearby. On entering the hotel, it looked pleasant. On entering our room however, we got old damp kind of smell. The fridge did not function and we reported it on several occasions and it was never fixed. We did have an issue with the plug in the bathroom sink, which they rectified by removing the plug entirely. Housekeeping staff did a great job in the limited conditions. The room is very narrow, there is luggage table behind the door, meaning you cannot open it fully, and the bathroom is old, dated, and prone to leeks. However, shower pressure is good. We were told halfway through our stay the hotel is under new management. This is bringing a full refurbishment over the coming months and so explains why we were awoken before 8am one morning to the sound of hammering and banging. Would we stay again, probably not. There are so many alternatives in the area with similarly great locations, but with better facilities, for similar prices.

Stayed for 5 nights with my mum and sister for a girls week away. The hotel staff were all very friendly to us so no complaints there. Each day our room would be cleaned, the hotel is aiming to be more environmentally friendly so won’t change your bedding during your stay and will only make your bed unless you specifically request for your sheets to be cleaned and will only change towels if you choose for them to be changed which we all appreciated as we like to be as eco friendly as possible. Unfortunately, when we arrived there was a pair of someone’s bikini bottoms tied in with the curtains as well as some sand from the last guests on the floor, we just cleaned it up ourselves but was slightly disappointing on our first arrival. The hotel would offer a complimentary drink (a choice between red or white wine or aperol spritz as well as non-alcoholic options) for one night of our stay which we also found very nice. However, we were slightly confused as it seemed some nights they were offering light snacks alongside the drinks whilst on other nights they were not. The hotel was happy to book a taxi for us back to the station and whilst their restaurant was closed at the time, they were happy to order in from nearby establishments to make up for it if we so desired. They also offered breakfasts each day for an additional cost. We stayed in a room with one double bed and a single bed which was clearly a sofa bed but did the job. In the room were a small selection of coffee and teas but we did have to buy our own to top up and they only provided us with 2 cups and 2 glasses each day which was annoying as there were 3 of us in the room. The bathroom had a lovely shower and the hotel did provide soap and shampoo/shower gel.The TV was nice and big and allowed us to watch Italian TV and Disney+, YouTube and Amazon Prime if we casted it from our phones. Our room had a balcony with 2 chairs which was nice but could be improved if we were given 3, however it had a nice view into the town which gave it a lovely atmosphere as the town was alive until early in the morning. The hotel also had an outside pool which was relatively cold and rather small but we did swim in it on one of our days and it was nice. Overall, the hotel was quite nice and I don’t really have any huge complaints.

I stayed at the hotel from 16-20 May for a business trip. The dates coincided with the weather disaster in the area and the hotel was flexible for both check-in and check-out. The location of the hotel is good, there are numerous restaurants nearby and a supermarket within a 10 minute walk. The room was simple and small but adequate. The cleanliness was also adequate. The reception staff is very friendly. The first night I had no hot water in the shower and after calling the next afternoon it was fixed. They also booked a taxi to come and pick me up from the hotel on departure. The breakfast is varied and tasty. I would highlight the kindness of the waiter who prepares freshly brewed coffee and freshly squeezed juices, which are brought to the table. 100% recommendable.

I booked a room in the Diplomat Palace in Rimini 1,5 month in advance on the *********** with a flexible rate. I was totally suprised, that the hotel blocked all the amount on my credit card on the 2nd day after the booking. I asked help from the ***********, however I wrote to the hotel directly, we cancelled the booking, because this is NOT A CORRECT thing, to block all the amount 1,5 month in advance. The hotel answered me: ”In about 1 month the amount will be unblocked.” Now, actually I do not have any booking in this hotel anymore, and the HOTEL DIPLOMAT PALACE BLOCKED MY MONEY in my credit card FOR A MONTH!!!! I have never had a so BAD EXPERIENCE LIKE THIS ONE!!!!! Be carefull with booking in this hotel.

Struttura molto calorosa. Lo staff professionale e attento alle esigenze dei clienti. Le parti comuni sono arredate in modo molto accogliente e moderno. La cosa che mi e' piaciuta di più é la musica di sottofondo molto rilassante . La colazione ha superato le mie aspettative. Tornerò sicuramente !

Un accueil chaleureux et la sympathie du staff leurs services est exceptionnel serviable et bienveillant le service de restauration était également excellents et présentait un choix très varié De plus, l'hygiène exemplaire des installations a ajouté une touche de confort et de tranquillité à mon séjour, me laissant une impression durablement positive.