We just finished our stay for one night at the Oasi Wellness & Spa hotel in Riva del Garda, Italy and we were very disappointed with our experience. Only staying for one night (fortunately), we had hoped to be able to use the included spa. We had called earlier in the day to find out what time the wellness spa (pool/sauna) was open and they had told us it is open from 9:00 am until 7:00 pm. Since we were a party of 5, we had also requested that the rooms be next to each other upon reserving the hotel a month prior to our arrival. Upon our arrival at the reception we found out that the rooms would be on different floors and that the checkout time was from 7:00 am-10:00 am (which is very early), so we asked if we could do a late checkout as we wanted to still be able to use the pool. They told us that they could only extend it by 20 minutes. According to the internet, the definition of a 4-star hotel is : “... a hotel that provides above average, deluxe service and experience for the guest. All service standards are aimed towards pleasing the guest.” This self-proclaimed 4-star hotel resembles more a 2-3 star hotel. Entering our room, we realised that there was no safe, contrary to what was advertised! There wasn’t even any hand soap in the room, luckily we traveled with bars of hand soap so we could use that--that alone is frankly unacceptable for a 4-star hotel. We didn’t have a view onto the lake but had a view onto the camping-car parking lot. The next morning, we ate breakfast which had plenty of choices and was probably the only thing on-par with a 4-star hotel. After that, we headed to the pool since we told the receptionist the day before that we would like to check out 20 minutes later than usual so that we could use the pool and the sauna. Upon arrival at the pool area at 9:05 am, there was nobody at the counter with the pool door open but no lights on in the dark room, which was a very obvious slip-hazard. We had to go up to the ground floor to ask the same receptionist if there was anyone to help us at the pool to open it and she responded with an attitude that we had to be checked-out by 10:20 am at the latest, which we were all aware of since this is the same receptionist that we had spoken to the day before ! Then they finally sent somebody down there to turn on the lights in the area. We were able to enjoy the pool for about 40 minutes before having to go back to our rooms, but we were disappointed to see that all the other installments (sauna, “emotional showers”) were all turned off, and we couldn’t even ask anyone about it because there was nobody anymore at the wellness & spa counter again! We weren’t surprised by this point anymore. Upon checking out, they didn’t even ask us how our stay was. This entire experience had cost us 250 EUR per room, with which we aren’t thrilled at all after these events. TLDR: Listen to the other similar reviews and avoid this hotel if you are looking for a 4-star hotel experience. You w