Hotel berhampiran American Eagle Outlet, Riverside County

This Hampton Inn lives up to the company's reputation, as our room was large enough, very clean and modern, and offered a quiet night sleep. The staff members, as they were in all our hotels on this trip, were super friendly and accommodating. The hotel itself is in a very busy, noisy area that isn't all that nice to look at, but the hotel property itself is well cared for.

Being unable to use the app to check in, upon arrival at the hotel at 5 pm I was checked in and told that there were no rooms available for me to check in to. It was already an hour after check in time of 4 pm. I was told it would be at least another 30-45 minutes before I could check in. There was not a manager to help in the situation at all. I was offered a reimbursement of the resort fee. I asked if they would reach out to me when my room was available and was told ”no, the phone is ringing off the hook and we can not text you.” I went to the lobby to wait. I did return 30 minutes later and a room was available athough it was not the room I reserved and paid for. I was given a queen (2x bed) suite and I had reserved that room with a firepit which was a more expensive room. I was told that since a manager was not available, I could speak to Matt in the morning as only a manager could adjust the rate. The room was nice and clean. The bathroom was spacious. Check out in the morning and Matt called out and there is still not a manager available to do the rate adjustment. I requested that I receive a call to discuss the rate adjustment. That was April 5th and on April 10th, having not received a call and seeing on my credit card statement that I was charged the higher rate, I needed to call the hotel. I waited on hold for appx. 15 mintues and then spoke to Peter. Peter told me that Iw as reading my credit card statement wrong and even though I see 2 room charges and only the pending reversal of the lower rate; not the higher rate, and he assured me that I would be charged the lower rate. He emailed me a new folio. As of today, I have been charged both rates, so twice, for the same room that I spent one night in. I will need to reach out to the hotel yet again for an issue that should have been resolved on site when I checked in or out.

I checked in on 2/18 in the evening and the gentleman who checked me in couldn’t have been nicer or more efficient. I locked myself out in the morning and the agent who assisted me was also great. All of the staff I saw greeted me and were friendly. Very nice folks. The room seemed renovated and fresh. Very appealing. A flawless stay.

Book this hotel for my boyfriend and his mother for her birthday. Got two rooms other than the hotel being very expensive. Hotel was 250 US dollars a night with tax discounted. My boyfriend said breakfast was good and he was very pleased with the appearance of the hotel he said everything looked new and fresh and he was very happy that I booked this hotel for him. His mother also enjoyed watching the trains go by. They did not partake of the pool but would have had they not been spending just one day there. His friend stated another hotel and they were very unhappy and they paid more money than he did.. he said he would stay there again.

The kitchen that was the main reason I book this hotel, and she didn’t disappoint. I had everything I needed ! I loved the complimentary dinner and breakfast offered (dinner mon-wed I believe) also the laundry room. The parking was awful haha but no complaints here luckily everything else outshined that also the front desk woman was very sweet and made me feel comfortable I wish I could remember her name but I know her last name was 3 letters long :

First impression was not good. There was someone smoking pot in the parking lot when we pulled in and the hotel has this funky smell to it. Also, the hotel is located in the middle of an industrial area w/ the highway right across. So it seems very desolate and uninviting at first. But when you get your room, it's pretty nice. We had a 2 bed room and the beds sheets/pillows were clean and there was enough room for both of us. I was expecting a dungy bathroom but it was nice as well. Good room for the shower and sink/toilet. Also very clean. Yes, there is some funky smells in the rooms that others have pointed out. I'm not sure where it comes from but you smell it and I guess we get use to it. It's not overbearing but a bit of an annoyance. Maybe it comes from the Air Conditioner. But best thing was proximity to the university. You don't need to take the highway from here to get to the university. Side streets and you'll be there in about 10 min time. Price was cheapest in the entire area of hotels. Booked thru Costco Travel. For a 1-3 day visit the hotel will suit your needs.

Historical hotel with European styles architecture, including multiple courtyards and a chapel.

Really happy with our stay at this Hampton Inn. We were attending an event at the NOS Events Center in San Bernardino so I was horrified when I first saw the $400+ rates for that weekend within San Bernardino & was grateful to find a great deal in comparison at this Hampton Inn in downtown Riverside. I was also extremely thankful for the amazingly fast service I received at check in -- the front desk guy literally got me all checked in in 2 min -- since we were running a little late for our event after hitting traffic on the way down from Monterey. I can't really think of any cons we encountered, but other pros include: hotel parking was within their own security-watched lot behind a gate so we didn't have to worry about our car or anything in it, mini fridge AND microwave in our room, super comfortable bed/pillows, noon checkout!

Perkhidmatannya seperti yang diharapkan. Meja depan adalah sangat baik dan bermanfaat. Saya cukup sarapan dan jika ada yang seperti saya maka saya cadangkan untuk tinggal di sini.