Hotel berhampiran Iglesia Universal, Riverside County

I checked in on 2/18 in the evening and the gentleman who checked me in couldn’t have been nicer or more efficient. I locked myself out in the morning and the agent who assisted me was also great. All of the staff I saw greeted me and were friendly. Very nice folks. The room seemed renovated and fresh. Very appealing. A flawless stay.

Nice clean hotel! Love that they gave us extra towels in advance. Breakfast was AMAZING! Good variety of food. Starbucks across the street was the deal breaker.

There was no available water in the room or at the counter. Water had to be purchased.

Everything was great. Except the room wasn’t cleaned up very well which made me feel pretty uncomfortable. The customer service was nice but the following morning I kept getting harassed over check out even though I requested and was given permission for a late check out at 1pm instead of 11am but other than that it was OK.

This Hampton Inn lives up to the company's reputation, as our room was large enough, very clean and modern, and offered a quiet night sleep. The staff members, as they were in all our hotels on this trip, were super friendly and accommodating. The hotel itself is in a very busy, noisy area that isn't all that nice to look at, but the hotel property itself is well cared for.

Tempah pada saat-saat akhir tetapi masih berpatutan. Tiada tempat letak kereta berhampiran, anda perlu meletak kereta di garaj dan saya pasti tidak akan pergi lewat malam bersendirian ke kereta saya. Bahagian kegemaran saya untuk menginap di penginapan percutian adalah garis yang mereka bawa untuk kemudahan tandas di sana, mereka sangat berbau! Saya tidak pernah mengambil apa-apa kecuali baki losyen yang pasti saya bawa!

During my four-day stay, breakfast was not fully stocked, I didn't receive housekeeping, and I was told they did not have clean towels for two days straight. Initially, I assumed it was terrible timing. I travel a lot, and due to Covid-19, many hotels are understaffed and delayed shipment of their usual products. However, when I voiced my concern about housekeeping, the front desk staff told me that I only paid $95 per night to reserve the room despite the service being included. Based on his statement, he felt I wasn't entitled to the same services as other guests because I reserved my room at a lower rate. In addition, I am still wondering if my skin color played a role in the reason he chose to look at my billing statement instead of trying to address my concerns as a guest. His statement was inappropriate. I am still a paying guest and deserve to be treated as such. I will never return. 

Being unable to use the app to check in, upon arrival at the hotel at 5 pm I was checked in and told that there were no rooms available for me to check in to. It was already an hour after check in time of 4 pm. I was told it would be at least another 30-45 minutes before I could check in. There was not a manager to help in the situation at all. I was offered a reimbursement of the resort fee. I asked if they would reach out to me when my room was available and was told ”no, the phone is ringing off the hook and we can not text you.” I went to the lobby to wait. I did return 30 minutes later and a room was available athough it was not the room I reserved and paid for. I was given a queen (2x bed) suite and I had reserved that room with a firepit which was a more expensive room. I was told that since a manager was not available, I could speak to Matt in the morning as only a manager could adjust the rate. The room was nice and clean. The bathroom was spacious. Check out in the morning and Matt called out and there is still not a manager available to do the rate adjustment. I requested that I receive a call to discuss the rate adjustment. That was April 5th and on April 10th, having not received a call and seeing on my credit card statement that I was charged the higher rate, I needed to call the hotel. I waited on hold for appx. 15 mintues and then spoke to Peter. Peter told me that Iw as reading my credit card statement wrong and even though I see 2 room charges and only the pending reversal of the lower rate; not the higher rate, and he assured me that I would be charged the lower rate. He emailed me a new folio. As of today, I have been charged both rates, so twice, for the same room that I spent one night in. I will need to reach out to the hotel yet again for an issue that should have been resolved on site when I checked in or out.

Book this hotel for my boyfriend and his mother for her birthday. Got two rooms other than the hotel being very expensive. Hotel was 250 US dollars a night with tax discounted. My boyfriend said breakfast was good and he was very pleased with the appearance of the hotel he said everything looked new and fresh and he was very happy that I booked this hotel for him. His mother also enjoyed watching the trains go by. They did not partake of the pool but would have had they not been spending just one day there. His friend stated another hotel and they were very unhappy and they paid more money than he did.. he said he would stay there again.