Hotel berhampiran Riverside County Regional Conservation Authority, Riverside County

Let me say the location is in a good area, not to far from Glen Ivy so it was nice, however the service there was beyond poor. We arrive well after check in, 5pm. to be exact. Upon checking in, they advised they needed an extra 15 mins to finish up, which was ok by me. They also advised they would have all the necessary things I needed such as the bedding for the pull out couch since we had 5 people in the suite, extra towels (since 2 would not cut it for 5 people). I understood since everyone is trying to work with what staff they have due to the shortage. I left to go grab a bite with my group, we were gone a little over and hour and still nothing from the hotel, finally it's ready. We go get the keys after a long day and the room is nice spacious and what we could tell clean. We all need a shower from our long day so we see only a few towels, we call the front desk, no answer. We call housekeeping, now answer. I tried for over 10 mins. I called from my cell to the main hotel number and Is got thru. I asked if they could bring 5 more towels up and the person (male) at the front desk rudely said ”oh you can come get them down here”. I said since we just got into our room and waited over 3 hours to get in, please bring them up. We all waited about 30 mins, we understand it wasn't going to be instant but in a reasonable amount of time, and still nothing. We finally had to go down stairs to get them and when asked if we can have the towels (2 of the ladies in our group) the man at the front desk again was rude to them and said “here”. Now I know customers service is hectic and can be stressful, however the hotel needs to put that happy face on and show some respect and consideration after all I didn’t request any thing more than my room when I was told 3 hours later my room wasn’t ready. Now here comes the kicker, we are all ready for bed after our showers, we look for the bedding for the pull and yet again the wonderful staff didn't leave in the room. I had enough, I went down stairs to discuss with the staff and found out the gentleman’s name (Kolby, Colby, Colbey) is the rude person at the front desk and on the phone and the lady was apologetic. However, this is just to much for me to deal with when you go away from the hectic days of everyday life. I hope you all see this post and make yourself aware of the hotel and I certainly wrote to the manager and corporate.

There was no available water in the room or at the counter. Water had to be purchased.

I checked in on 2/18 in the evening and the gentleman who checked me in couldn’t have been nicer or more efficient. I locked myself out in the morning and the agent who assisted me was also great. All of the staff I saw greeted me and were friendly. Very nice folks. The room seemed renovated and fresh. Very appealing. A flawless stay.

I travel frequently between Northern California and New Mexico. This area is a great ”half-way point”, so I end up staying for the evening. After trying out a few other questionable places (at one place, I had a person banging on my door at 1 am shouting for Rita, and that's not my name), I finally found this hotel. It's perfect to me. The front desk and staff are really nice, and I've never been disturbed in my sleep while staying here. I always found a place to park, and there are TONS of nearby restaurants/stores to choose from. Also, there is a Shell gas station right next to the hotel, so the morning departures have always been awesome. I have stayed here about seven times so far. Overall, a great hotel!

Sebuah motel Amerika yang baik. Tapi tak boleh check out lewat. Kalis bunyi adalah seperti kalis bunyi Amerika, anda boleh mendengar bunyi luar

The property was extremely clean, quiet and the staff was amazing I recommend this hotel for anyone visiting the area.

This Hampton Inn lives up to the company's reputation, as our room was large enough, very clean and modern, and offered a quiet night sleep. The staff members, as they were in all our hotels on this trip, were super friendly and accommodating. The hotel itself is in a very busy, noisy area that isn't all that nice to look at, but the hotel property itself is well cared for.

Being unable to use the app to check in, upon arrival at the hotel at 5 pm I was checked in and told that there were no rooms available for me to check in to. It was already an hour after check in time of 4 pm. I was told it would be at least another 30-45 minutes before I could check in. There was not a manager to help in the situation at all. I was offered a reimbursement of the resort fee. I asked if they would reach out to me when my room was available and was told ”no, the phone is ringing off the hook and we can not text you.” I went to the lobby to wait. I did return 30 minutes later and a room was available athough it was not the room I reserved and paid for. I was given a queen (2x bed) suite and I had reserved that room with a firepit which was a more expensive room. I was told that since a manager was not available, I could speak to Matt in the morning as only a manager could adjust the rate. The room was nice and clean. The bathroom was spacious. Check out in the morning and Matt called out and there is still not a manager available to do the rate adjustment. I requested that I receive a call to discuss the rate adjustment. That was April 5th and on April 10th, having not received a call and seeing on my credit card statement that I was charged the higher rate, I needed to call the hotel. I waited on hold for appx. 15 mintues and then spoke to Peter. Peter told me that Iw as reading my credit card statement wrong and even though I see 2 room charges and only the pending reversal of the lower rate; not the higher rate, and he assured me that I would be charged the lower rate. He emailed me a new folio. As of today, I have been charged both rates, so twice, for the same room that I spent one night in. I will need to reach out to the hotel yet again for an issue that should have been resolved on site when I checked in or out.

Book this hotel for my boyfriend and his mother for her birthday. Got two rooms other than the hotel being very expensive. Hotel was 250 US dollars a night with tax discounted. My boyfriend said breakfast was good and he was very pleased with the appearance of the hotel he said everything looked new and fresh and he was very happy that I booked this hotel for him. His mother also enjoyed watching the trains go by. They did not partake of the pool but would have had they not been spending just one day there. His friend stated another hotel and they were very unhappy and they paid more money than he did.. he said he would stay there again.

Hotelnya bagus. Kakitangan adalah sopan. Mesin basuh dan pengering Situasi agak menjengkelkan. 1 Mesin basuh, 1 Pengering di bilik dobi yang besar. Mereka pasti boleh menambah 1 atau 2 lagi pada pendapat saya. Tambahan pula yang mereka ada tidak berfungsi dengan baik. Ia mengambil masa hampir 3 jam dan 6 dolar untuk mengeringkan pakaian saya