Hotel berhampiran Zales, Riverside

Kakitangannya ramah dan membantu. Satu-satunya kelemahan perjalanan kami adalah bau kumbahan yang kuat di luar hotel, di pintu masuk. Ia sentiasa ada setiap kali kami mengakses bangunan itu. Bau lain di tingkat dua adalah seperti rentetan tetapi tidak menyinggung, seperti cuka berhampiran bilik # 210-220. Anak perempuan saya fikir ia berbau seperti pejabat doktor gigi. Diketepikan baunya, dewan bercahaya terang dan bersih dengan petikan inspirasi di setiap pintu. Sarapan kontinental dihidangkan setiap hari dan kolam renang dibuka, walaupun kami terlalu sibuk untuk menikmatinya. Bilik kecergasannya masih ditutup kerana wabak itu. Kami akan tinggal di sini sekali lagi berdasarkan kemudahan di atas/di luar lebuh raya 91. Katil tidak mewah tetapi tidak mengerikan. Mereka boleh diperbaiki dengan topper busa memori.

During my four-day stay, breakfast was not fully stocked, I didn't receive housekeeping, and I was told they did not have clean towels for two days straight. Initially, I assumed it was terrible timing. I travel a lot, and due to Covid-19, many hotels are understaffed and delayed shipment of their usual products. However, when I voiced my concern about housekeeping, the front desk staff told me that I only paid $95 per night to reserve the room despite the service being included. Based on his statement, he felt I wasn't entitled to the same services as other guests because I reserved my room at a lower rate. In addition, I am still wondering if my skin color played a role in the reason he chose to look at my billing statement instead of trying to address my concerns as a guest. His statement was inappropriate. I am still a paying guest and deserve to be treated as such. I will never return. 

Let me say the location is in a good area, not to far from Glen Ivy so it was nice, however the service there was beyond poor. We arrive well after check in, 5pm. to be exact. Upon checking in, they advised they needed an extra 15 mins to finish up, which was ok by me. They also advised they would have all the necessary things I needed such as the bedding for the pull out couch since we had 5 people in the suite, extra towels (since 2 would not cut it for 5 people). I understood since everyone is trying to work with what staff they have due to the shortage. I left to go grab a bite with my group, we were gone a little over and hour and still nothing from the hotel, finally it's ready. We go get the keys after a long day and the room is nice spacious and what we could tell clean. We all need a shower from our long day so we see only a few towels, we call the front desk, no answer. We call housekeeping, now answer. I tried for over 10 mins. I called from my cell to the main hotel number and Is got thru. I asked if they could bring 5 more towels up and the person (male) at the front desk rudely said ”oh you can come get them down here”. I said since we just got into our room and waited over 3 hours to get in, please bring them up. We all waited about 30 mins, we understand it wasn't going to be instant but in a reasonable amount of time, and still nothing. We finally had to go down stairs to get them and when asked if we can have the towels (2 of the ladies in our group) the man at the front desk again was rude to them and said “here”. Now I know customers service is hectic and can be stressful, however the hotel needs to put that happy face on and show some respect and consideration after all I didn’t request any thing more than my room when I was told 3 hours later my room wasn’t ready. Now here comes the kicker, we are all ready for bed after our showers, we look for the bedding for the pull and yet again the wonderful staff didn't leave in the room. I had enough, I went down stairs to discuss with the staff and found out the gentleman’s name (Kolby, Colby, Colbey) is the rude person at the front desk and on the phone and the lady was apologetic. However, this is just to much for me to deal with when you go away from the hectic days of everyday life. I hope you all see this post and make yourself aware of the hotel and I certainly wrote to the manager and corporate.

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Sebuah motel Amerika yang baik. Tapi tak boleh check out lewat. Kalis bunyi adalah seperti kalis bunyi Amerika, anda boleh mendengar bunyi luar

房間寬敞明亮，服務人員態度友好，前台大多數人都很友善，為大家提供方便，讓人有賓至如歸的感覺。周圍環境出行便利

Nice clean hotel! Love that they gave us extra towels in advance. Breakfast was AMAZING! Good variety of food. Starbucks across the street was the deal breaker.

I loved everything about this hotel, the breakfast was great, very friendly people there,but....I had blood on one of my pillow cases..