Hotel Ascott di Riyadh

At checking in the service and kindness of staff was impeccable . The rooms are clean, hence the two stars. But even in the 6th floor they remain noisy, due to bad location - traffic wise, and they are outdated without enough daylight. Furthermore, due to early leaving in urgency (medical reasons) my stay was shortened with 1 day. The hotel granted me a refund which was perfect (again good service.) But now, a month later, I am still waiting for it… This hotel takes down the Marriott standards. Rooms: Outdated, dark, prison like as many described, but clean! Horeca: Great restaurants! Good service in restaurants. Additional details: office services and finalizations of business matters are poor and below any standards I ever experienced. If you are in the unlikely situation of needing extra assistance and get into an unfortunate position to receive additional help, in this case a refund for one day which was granted, you cannot count on thus Marriott. .

I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...

Banyak tempat letak kereta!

早餐非常適合中國人 也乾淨 下次來還會住

Best 5-star hotel in Riyadh. The amazing team and business+leisure location - all time favourite in Riyadh. The view from the rooms are breathtaking and the food is truly sumptuous. You can be sure to see some genuine smile at people at the this place who truly care for you to be best!

شراء الاثاث المستعمل بالرياض شمال الرياض 0505299781 شراء مكيفات ثلاجات شاشات غرف نوم في جميع أنحاء الرياض نعمل على مدار الساعة 24 نقل عفش داخل وخارج الرياض صدق والامانه في العمل لست الوحيدون ولكننا الأفضل اتصل بنا نصلك أين م كنت في الرياض نعمل على مدار الساعة 24 نشتري غرف نوم مكيفات ثلاجات مطابخ شاشات التلفاز اثاث مستعمل بالرياض نأتي إليك أينما كنت في الرياض نعمل على مدار الساعة 24 نشتري غرف نوم مكيفات ثلاجات مطابخ شاشات التلفاز اثاث مستعمل بالرياض نأتي إليك أينما كنت في

Stayed here for a few nights in Feb 2023 The hotel is right on the main road very busy, the hotel itself is very nice and beautiful, excellent lobby area and lovely rooms Checked it quite late arrived around 10pm, nice friendly concierge Staff who helped me checked in, nice lovely room twin room bottled water and tea/coffee making facilities available Rooms are Clean, Bathroom is clean too although the door was missing from the shower but wasnt a big deal Location: Its about 25mins from the airport taking a careem cost around 80 SAR in the late evening, its in the middle of a busy highway, there is a KFC, Hardees, Small supermarket, Tim hortons and few other cofee places around around 1 mins walk away, walk another 8mins or so further up there you have a Danube supermarket, Mcdonalds, Baskin and Robbins so plenty of places to eat The only downside is right opposite the hotels is a Starbucks and another supermarket, however its impossible to cross this road the only way to get to it would either take a taxi or walk 20mins just to get to the other side, not worth it to be honest, stick around to the shops which are walking distance away, Breakfast - Was great nice lovely selection and plety of choices hot and warm buffet, sausages, eggs, falafel, salads, western and arabic breakfast plenty of choices! There is a masjid nearby too about 1 mins walk away for prayer nice lovely small masjid! Definitely would recommend this hotel, however its in the middle of a high road so if you need to travel a bit tax costs may add up, best worth renting a car! Apart from food places nearby there is nothing much else to see, nice comfortable stay if you plan to be out most of the day

Telah tinggal banyak kali dan saya sangat berpuas hati. Setiap kali saya ke Riyadh, saya akan memilih hotel. Bersih dan kemas, mesra dan selesa. Hotel yang sangat menjimatkan

الغرفة لطيفة، الموقع ممتاز، يوجد بقالة قريبة والكثير من المطاعم. عند تسجيل الدخول كان الموظف لطيف. النظافة متوسطة كان هناك شعر بالارض في الحمام. لا تنظف الغرفة الا بالطلب. الكواية كانت لا تعمل. اتصلت بخدمة تنظيف الغرف وتاخروا اكثر من ساعتين لتنظيف الغرفة. لا يوجد في الثلاجة شي (ربما بسبب كوفيد لا يوضع شيء!) مددت الاقامة مساء لكن لم يتم تحديث ذلك وقام الموظف بالاتصال باليوم الثاني مرتين ليسالني عن الخروج. لم يعرفني احد على المطعم او الافطار. لا يوجد روب داخل الدولاب. الغرفة المجاورة كان فيها ازعاج كبير ولكن لم ابلغ عن الموضوع فربما كان امرا لا يخص الفندق. لم اجرب المطعم فلا استطيع الحكم عليه. الاقامة لم تكن سيئة ولكنها ليست الافضل.