Long review ⚠️ Please read until the end. The evening we arrived at the hotel, my husband noticed the toilet was not flushing correctly. It began to fill up like it was going to overflow. We called the front desk and the lady told him there was a plunger by the trash can outside the hotel. It was late so we just decided to go to bed, and deal with it in the morning. When we woke, I called the front desk again and told the guy my name and room number. I explained that our toilet was not working and also proceeded to tell us about the plunger. My husband went to retrieve the so called plunger. When he returned to try to use it, he realized the rubber part was broken. I told the guy it was broken. He said ”was it broken when we got it or did you break it?” I told him it was already broken. He said there was another one on the other side of the hotel, so my husband went to retrieve it. I said ”is there not a maintenance person available?” He said ”NO! I am the maintenance guy, the manager, and the front desk clerk.” I said okay. Now comes the fun part... The manager proceeded to tell me that I was lucky to have not been kicked out of the hotel the night before. When I asked what he was talking about, he said ”You had 2 male visitors last night and we have a strict no visitors policy!” I told him I absolutely did not have any visitors. He said, ”They knew you, your name, what you were driving.” I continued to argue with him that my husband and I did not arrive at the hotel until late. We got ready for bed and laid down. He said ”Yes he knew that and so did the 2 male visitors.” By this point, I was PISSED! I told him I would be down soon to check out I was done. Minutes later, he was knocking at our door. I let him in and told him the toilet was fixed. He asked if he could look at it and explain what happened. He explained that he had the wrong room and wrong person. We both said nothing. He said he would just shut up and apologized for the mix up again. By this point, I was so perturbed at the accusations he had made, all I wanted was to go home. He left and we finished gathering our things. My husband locked up and gave me the hotel key to go check out. I walked in to the lobby wanting to speak my mind before we left, but realized a young child was behind the desk with him. So, I gathered myself and tried to be as polite as I could be, not wanting to cause a scene in front of the child. He kept trying to explain how he messed up and he would make adjustments to our bill. I said ”I appreciate the apology,” took the bill and ran to my vehicle as it was snowing. My husband reviewed the bill and noticed we were credited.....wait for it... $10. Yes $10.00! We had to laugh about it and started our 2 hour drive home. I was a bit upset that our Valentine’s weekend getaway ended that way. I called Econo Lodge headquarters and placed a complaint against this hotel, but wanted to let you all know how disrespectful this manager was to his guests.
Sangat Baik
114 Ulasan