Hotel berhampiran H. Tomaskerk, Roermond

這是離奧特萊斯最近的一個酒店，非常棒，早餐也很棒的。邊上很安靜。第一天逛了奧特萊斯累的要命。然後很好的睡覺了，第二天繼續逛奧萊。

Where to start? Our second time at the Bridgge Hotel; the first time was in June 2022 to arrive at this, four-star Hotel. We met a gentleman at the check-in with ripped jeans, and our first impression was underwhelming. Furthermore, the hotel staff enjoyed drinking at the bar and hotel terrace during working hours. This is not what we would expect at a four-star hotel which prides itself on excellence and aims to sell you an exclusive experience. Entering our first room, we inspected the on-suite and found urine stains on the toilet. They were so kind to change the room and in the second room, the same story, plus used toilet paper in the bathroom bin and hair all over the room. The bed sheets are of poor quality and very scratchy. Overall, not that great of an experience. Asking if we could still have dinner, the receptionist informed us that the Kitchen closes at 10 pm, and we should not be later than 9:45 pm. We arrived at 9:40 pm and were denied a table by Mr Testarossa, who seemed to be the head waiter and enjoyed that we came for dinner. The Kitchen is closed. Of course, this was not what we would expect. Sharing this with the receptionist, he did not seem to care much. The head bartender attended to us and calmed the situation. He made sure we got some bites, thank you. However, speaking the following day to the Hotel Manager, Roberto Verdugo, he was apologetic and understanding and did his best to solve the problems. Now we thought we give this Hotel a second chance, and to our surprise, we did not only find urine stains on the toilet but also poop. Moreover, little rests of toilet paper were all over the room floor and wine stains. As they do not have telephones in their rooms, I had to go back to the reception desk and ask for the Manager. However, he was not in anymore, and a gentleman Mr Hamza Ceri came up to me posing as the housekeeping manager. I explained and showed him the pictures I took, and he started to look for excuses, e.g. holiday season etc. I told him this was the second stay and the same issues. He immediately insisted on going into the room and inspecting the room, which is excellent quick action. However, I explained to him that we needed to wait a min because my wife was getting ready. Once she is down, he could go to the room and inspect this by himself. At that stage, he was getting very impatient and rude. I told him that I did not wish to speak to him any further and would like to talk to the Manager in the morning. At that stage, he started to be abusive, threatening to kick us out of the Hotel if he could not see the room immediately. Calling the police, shouting at me and commenting like you want the room for free. I noticed a CCTV camera above the reception and told him it was fine, let's have a look at the CCTV footage, and his tune changed immediately. We only wanted someone to give the room a deep clean, and all would have been good. The next morning I met Manager Roberto Verdug

We made this a stopover in our way to the Harz Mountains and it was a total treat - relaxed elegance. Would have liked to have stayed longer to explore the gardens next door and the ceramic museum. Comfortable bed, good breakfast, pretty terrace and picturesque moat. Only downside was they had fully booked the restaurant so we had to go elsewhere but this turned out to be a good move! See our review of Maes21 in Baarlo.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

Wij hebben een uitstekend verblijf gehad in dit hotel. Wij hadden een normale kamer geboekt maar tot onze verbazing mochten we verblijven in de junior suite welke voorzien was van alle gemakken. Vanuit hotel liep je zowat de markt op wat erg gezellig was met de barretjes en restaurants. Ontbijt in hotel was ook prima. Het is inderdaad wat gehorig maar dat is echt enige puntje van kritiek.

這家酒店服務非常垃圾，住入酒店時候問了幾點早餐我們預訂了九點，九點到餐廳説是前台報了我們八點，歐洲冬季房間比較涼我們要加被子，它們説不提供，我們登錄它們網站才説服她們有這個服務，它們才給了被子，早上洗澡後找吹風機找不到電話前台讓我自己去前台取，***無語。退房時候要我付款房費（在攜程預訂是已經在線付款了，我衹需要付款4.7歐元城市費）我聯繫攜程攜程客服小秦熱情的回覆25分鐘搞定了酒店，結果收取城市費的時候還是多收了服務費5.3歐元（實際已經在線付款了），反饋攜程客服小秦後攜程飛速安排了退款。這家酒店明顯達不到希爾頓逸林的四星水平，服務有點歧視華人，我不會在選擇入住。這是我至今最糟糕的入住體驗。

We required 3 beds so were in the older part rooms not as nice as the new ones , no iron, ironing board (i had to ask the reception for one) 5 hangers for 3 people again I had to ask for more, the safe was not wokring again maintenance had to come and add new batteries. nice food and plenty of choice for breakfast, easy parking. Bad parts The barman is very abrupt and quite rude seems he doesn't enjoy his job, he was the same last year. We checked in fine for a 4 night stay with breakfast for only 3 mornings as per our booking as unsure what time we were leaving on the last morning, when we went for breakfast it appeared the receptionist had removed all our breakfast so miscommunication, to be met by again quite a rude/abrupt receptionist who did not appolgise once for the error of the staff and tried to blame it on us. The icing on the cake was sadly my daughter beats earphones were stolen from the room, we were out all weekend so had no use for them only for travel home which is when she noticed they had been removed from her bag. JUST BEWARE TO TAKE ANY VALUABLES WITH YOU AS THIS HAS BEEN EXTREMLEY UPSETTING THAT STAFF DO THIS, HAD WE OF KNOWN WE COULD OF PUT A TRACKER ON THEM THIS WOULD BE THE PROOF, HOTEL OFFER NO CCTV AND JUST SAY THEY HAVEN'T BEEN FOUND.