Hotel Romantik di Port Douglas

We must be honest our expectations weren't high for our stay at this property. With so many mixed reviews and the lagoons currently going through a rolling renovation program. However, we were only staying for a night to celebrate a close friends 50th birthday so we thought why not give the place a try. Of course, we now wish that our stay had been much, much longer. From the moment we arrived to the moment we departed every single team member went out of their way to ensure that we had the best possible experience. Friendly, down to earth, professional and completely guest centric. As for our room we had the privilege of being upgraded to a King Large Lagoon Pool Access room. Spacious and beautifully appointed to say the least but the direct access to a private and large lagoon pool was simply sublime. We also had the opportunity to enjoy Feast restaurant twice for breakfast which was perfect for us. It also has a view over many lagoons and numerous palm trees so a very serene way to start each day. Not to mention the massive atrium space that it sits within. Before we headed out to dinner we decided to have drinks at Harrisons restaurant. With a superb atmosphere, wine menu and yes a very experienced and professional team. It was hard to leave for dinner. With a special mention for the amazing Emma. Suffice to say that we will be returning again and for a week next time. Thank you so very much - Steve, Tom, Matt, Joe, Caysea, Kathy, Neel, Emma, Luciano, Nachos and Leo. What a wonderful team of delightful humans.

I had a terrible experience at Peppers Beach Club Port Douglas. Upon entering our room, it had a musty smell that suggested it hadn’t been aired out in years. To make matters worse, the sheets were stained, looking disturbingly like blood. The room phone didn’t work, and when I tried calling the front desk from my mobile, no one answered after three attempts. We eventually had to walk down to the front desk to get the stained sheets replaced. I was staying for work for two nights, but our reservation was split into two separate bookings without any explanation. The staff didn’t mention this at check-in, and after our first night, we were abruptly told to vacate the room immediately. When I spoke with the front desk supervisor, she confirmed we were booked for two nights, but insisted we’d have to move to a different room because of the split reservation. When I asked if they could adjust the bookings so we could stay in our room, I was denied. They said incoming guests were expecting the room right away. Feeling shocked and upset, I quickly packed up our belongings and stored them in our car before returning to the front desk. The supervisor showed very little concern for our situation, and when I pointed out that this was their mistake, she didn’t seem to take responsibility. I explained that we were there for work and I needed to leave to see a client in 15 minutes, as we were using the room as a base. She told us we’d have to wait until 2 PM to check back in, but they could hold our luggage for us. Disgusted, I decided to cancel the second night instead of being ejected from our room and then forced to wait to check back in. We quickly found another place to stay for the rest of the day and night. Additionally, I’d like to mention our experience ordering drinks and snacks by the pool on our first day. The staff tossed the food onto our table without a word, and the plate hit the table with enough force to draw attention from other guests. I noticed at least three other tables received the same careless treatment. We paid good money for a hotel that should take care of its guests, and this is not the kind of service you expect. My company used to regularly book stays at Peppers Beach Club for work trips, but after this experience, that will no longer be the case. I’m still shocked by the lack of accountability from the staff and management. This has easily been one of the worst hotel experiences I’ve ever had, and I’ve stayed in some pretty bad places. If you’re considering a stay at Peppers Beach Club Port Douglas, I recommend looking elsewhere.