Hotel berhampiran Downtown/Elephant Trunk Hill/Two Rivers And Four Lakes,Guilin21.9% pelancong memilih kawasan ini
SYYF Hotel is located in the central area of Guilin, nestled by the picturesque Li River. Its prime location has earned it a spot on the scenic beauty list for three consecutive years. In addition to providing comfortable accommodations, the hotel allows guests to get up close and personal with the natural beauty of the Li River.
The hotel offers a variety of entertainment facilities, including the Coffee Bar on the ground floor, a unique space that seamlessly blends natural beauty and coffee culture. Here, you can savor the rich and fragrant coffee while admiring the magnificent Li River scenery; taking a leisurely stroll along the Li Riverbank, you can experience the joy of fishing and feeding the fish up close.
Moreover, the hotel provides a landscape photography experience, allowing you to easily capture stunning photos at various check-in points, such as by the riverbank camping site, the viewing platform, and the infinity pool.
To accommodate children's play, we have specially set up a children's playground, and a gym is available to meet your fitness needs.
The ZUI Li River Restaurant on the sixth floor specializes in Guangxi-style dishes and fusion cuisine, with every dish being a feast for the taste buds and much loved by guests.
The seventh-floor rooftop pool offers a panoramic view and provides a breathtaking view of the Li River, making it a paradise for photography enthusiasts.
Here, you can fully enjoy the unique and enchanting Li River style, making your travel experience more complete. Whether it's a family trip, business travel, or a couple's vacation, you can find your own joyful moments here. We look forward to your visit and invite you to experience the poetry and the distant land, and to appreciate the moving beauty of the Li River.
JJace382024.11.17
Hotel Review: A Wonderful Stay at SYYF Li River Courtyard Hotel!
I recently had the pleasure of staying at SYYF Li River Courtyard Hotel, and I can confidently say it was an exceptional experience. From the moment I arrived, I was impressed by the cleanliness of my room—spotless and well-maintained, it felt welcoming and comfortable.
The hotel’s location is another highlight. Nestled in a vibrant area, it’s just a short walk to a variety of restaurants, bars, and shops, making it incredibly convenient to explore the local scene. Whether you're looking for a cozy café or a lively nightlife spot, everything is within easy reach.
One of the standout features of my stay was the hotel restaurant. The food was absolutely delicious, with an emphasis on local cuisine that truly showcased the flavors of the region. The beautiful views from the restaurant added an extra layer of enjoyment to each meal, making it a truly memorable dining experience.
Additionally, my room offered stunning views as well, allowing me to wake up to breathtaking scenery each morning. I also appreciated the thoughtful touches provided by the hotel, such as complimentary tea upon arrival. It was a lovely way to unwind after a long journey. The amenities in the room were also impressive, providing everything I needed for a comfortable stay.
Overall, I highly recommend SYYF Li River Courtyard Hotel to anyone looking for a clean, well-located hotel with excellent dining options featuring local food, beautiful views, and thoughtful amenities. I can't wait to return for another stay!
Hotel berhampiran Downtown/Elephant Trunk Hill/Two Rivers And Four Lakes,Guilin21.9% pelancong memilih kawasan ini
The SYYF Xiangshan Promise Hotel Guilin(Xiangbishan Liangjiang Sihu Branch) is a great choice for guests looking for accommodation in Guilin, having been recently opened in 2022. The hotel is only 1km from Guilin Railway Station and 28km from Guilin Liangjiang International Airport, giving guests a number of convenient transportation options. This hotel is located near many of Guilin's attractions including Elephant Hill Scenic Area, Guilin Central Square and Two Rivers and Four Lakes. In their spare time, guests can explore the hotel's surroundings. This Guilin hotel features parking on site. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.
CCharles2024.12.19
What a wonderful experience for us all as a family. When we saw the room, we instantly felt comfortable. Their warm welcome made us feel like home. We can't wait to come back again and will surely recommend to friends and family. Their fresh breakfast was so enjoyable, made from fresh ingredients and also allowing us tourist to enjoy local foods and they were all delicious! We received cute keychains as gifts for my boys and they loved ut. So thoughtful of them. Thank you so much for giving us a beautiful experience.
Hotel berhampiran Downtown/Elephant Trunk Hill/Two Rivers And Four Lakes,Guilin21.9% pelancong memilih kawasan ini
The Gangshe Rooftop View Hotel is an ideal spot for travelers wanting to discover the city. The Gangshe Rooftop View Hotel offers a pleasant stay in Guilin for those traveling for business or leisure. The hotel is conveniently located just 4km from Guilin Railway Station and 31km from Guilin Liangjiang International Airport. There is no shortage of things to see in the area, with the Seven Star Crag, Zhengyang Pedestrian Street and Guilin Mulong Lake all nearby. When guests have some time on their hands they can make use of the onsite facilities. This Guilin hotel offers parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. For guests traveling with families, this hotel is consistently one of the most popular choices.
YYiyi2024.11.05
⭐⭐⭐⭐⭐The rooftop view of Guilin Port House is amazing!
The 9th floor is under renovation, I thought I would miss the beautiful view. Fortunately, Miss YanHong took us up to see the view enthusiastically.
When you step into the 9th floor, you will see the construction site. When you walk to the balcony, you will feel like you are in a dreamland above the city. The view upstairs is very wide. The landscape painting of Guilin unfolds slowly in front of you. The mountains in the distance are like dark blue, and the city streets nearby is amazing. The layout of the building is exquisite, adding a bit of vitality and comfort.
Miss YanHong took us to see the night view at 8:30. The lights were on, shining like stars, this is a great place to relax, whether it is a couple hugging to watch the sunset, or chatting with friends to enjoy the night view (I chatted with YanHong, who I just met, for 2 hours upstairs).
Really enjoyed my stay !
Cemerlang
9309 ulasan
4.8/5
Harga bermula
RM 143
satu malam
Semak Ketersediaan
Anda Mungkin Menyukai
Hotel Dengan SarapanHotel Dengan Bilik BerkembarHotel Dengan 1 Katil DoubleHotel Dengan Kolam RenangHotel Dengan Pembatalan Percuma
Hotel berhampiran Downtown/Elephant Trunk Hill/Two Rivers And Four Lakes,Guilin21.9% pelancong memilih kawasan ini
The CIAO Hotel( Two Rivers and Four Lakes Elephant Trunk Hill) provides a great place for travelers to relax after a busy day. Visitors to Guilin will find that the CIAO Hotel( Two Rivers and Four Lakes Elephant Trunk Hill) is a fantastic accommodation choice. With Guilin Railway Station just 2km away and Guilin Liangjiang International Airport only 28km away, transportation is very convenient. This hotel is located near many of Guilin's attractions including The Sun Pagoda And The Moon Pagoda, Guilin Li River · Two Rivers and Four Lakes · Essence Tour and Nanxishan Scenic Area. After a long day of sightseeing, guests can retire to the comfort of the hotel. Guests of this Guilin hotel can make use of the parking facilities. According to our guests, this hotel provides a very high level of service. For guests traveling with families, this hotel is consistently one of the most popular choices.
PPengguna Tetamu2024.12.02
Stayed for 3 nights at this lovely boutique hotel. The rooms are clean, modern and well maintained. The staff were friendly and incredibly helpful. I would recommend to friends and family.
If there was one thing to improve, I think smoking and non smoking rooms should be completely separated - the hallways were filled with the smell of cigarettes and it also filled my room but otherwise, I would stay here again.
Hotel berhampiran Downtown/Elephant Trunk Hill/Two Rivers And Four Lakes,Guilin21.9% pelancong memilih kawasan ini
The BOYARD HOTEL is an ideal spot for travelers wanting to discover the city. The BOYARD HOTEL is an ideal choice for travelers who want to take in the sights and sounds of Guilin. The hotel is only 4km from Guilin North Railway Station and 40km from Guilin Liangjiang International Airport, giving guests a number of convenient transportation options. With multiple attractions nearby including Jingjiang Princes' Palace - Guangzhi Gate, Guihu Lake (Guilin) and Guilin Mulong Lake, guests will find plenty to keep themselves occupied. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Guilin hotel offers parking on site. According to our trusted guests, the facilities at this hotel are first-rate. This hotel is a popular accommodation for guests traveling with families.
PPengguna Tetamu2024.10.16
This is certainly one of the best hotels you can book in Guilin !!
We loved our stay here so much that we can't wait to come back and stay again for our next trip to China.
Here are the highlights of our stay:
1) The hotel staff were all very friendly, especially the receptionist who checked us in when we arrived late at night.
2) The hotel building and our room are very clean and modern, with well maintained facilities and utilities
3) The view is simply amazing. Especially from our 270 Degrees View Suite on the 12th floor.
4) The spacious gym and pool (which is only for children) are also a nice addition
5) There is also a very useful washing machine and dryer
7) The rooftop area has some of the best views in Guilin
8) The location is fantastic and right what we needed, with quick access to local shopping centres and to parks/temples
The things we recommend for improving:
1) There is not a lot of privacy from the toilet area which can be uncomfortable
2) The bed mattress is a bit more firm than what we prefer
3) The complimentary water provided by the hotel doesn't taste very nice (but this is a very minor inconvenience)
Overall we can 100% recommend staying here and paying a little extra to book one of their amazing suites!
Hotel berhampiran Guilin South Railway Station/Too Square/Qintan Bus Station,Guilin32.7% pelancong memilih kawasan ini
The osmanthus tree resort & spa is an ideal spot for travelers wanting to discover the city. The osmanthus tree resort & spa offers a pleasant stay in Guilin for those traveling for business or leisure. With Guilin Railway Station just 4km away and Guilin Liangjiang International Airport only 27km away, transportation is very convenient. Seeing Guilin's sights from this hotel is easy with Guilin Xishan Scenic Area, Village of Family Lu and Liu Sanjie Grand View Garden all close by. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Guilin hotel features parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is particularly popular with those traveling with families.
LLize from South Africa2023.04.04
The accommodation was lovely. It's a small trip in to town. It's possible to rent electric scooters and go in. The room was very spacious, neat and clean. They left a small welcoming gift which was appreciated. There are lots of cool things to see in the resort area, as well as little scenic pathways to walk just next to it. Breakfast was okay. On the second morning it was late and most food had not been prepared yet, even though they said breakfast is served from 7am. Some of us were waiting for the food in order to leave early for our next destination.
Hotel berhampiran Darongshu/Shilihualang Scenic Area,Yangshuo13.8% pelancong memilih kawasan ini
The LIANGSU Hotel (Yangshuo Shili Gallery & Yulong Liver) provides a great place for travelers to relax after a busy day. Visitors to Yangshuo will find that the LIANGSU Hotel (Yangshuo Shili Gallery & Yulong Liver) is a fantastic accommodation choice. From the hotel, Yangshuo Railway Station is approximately 37km away. The nearest railway station is Yangshuo Railway Station, approximately 37km away. Keeping busy is easy, with Qing’e Ferry Crossing, Yangshuo Base Camp Zipline Descent Course and Yiluye Starry Sky Campground all nearby. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Yangshuo hotel offers parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is particularly popular with those traveling with families.
PPengguna Tanpa Nama2024.12.05
Amazing stay at the hotel, highly recommended! Staff were friendly and approachable, rooms were cozy and clean, service was prompt and efficient! Views in the area were stunning as well. Free shuttle to 西街 made it really convenient too, otherwise can also rent a scooter to explore the area.
Special shoutout to 小薇,小顾,勤勤 for their help throughout. They were really patient with us and always checking in on WeChat if we needed anything. Really prompt and willing to help us with almost all our requests - giving us information on certain attractions when needed, helping us book the van/buggy between locations, giving us dessert, checking in on us throughout. Loved our stay here and would return back if ever in the area again. Price is on the higher end but for whatever is provided, you won't regret it one bit, it's worth every single dollar!
Hotel berhampiran Blok West Street,Yangshuo77.3% pelancong memilih kawasan ini
Located on the Bank of Lijiang River, the hotel is built according to the water. It's 4 minutes' walk from West Street. It's very convenient to Yulong River, Shili Gallery, Songcheng eternal love, 20 yuan RMB and bamboo raft. Parking facilities are available near the hotel, including conference room, coffee shop, western restaurant, small bar, viewing pool, wanghong viewing terrace, the most beautiful sunrise viewing angle of Yangshuo (the first bay of Lijiang River), bamboo rafts on the wharf, lights on the fishermen's house, and wanghong shooting scene, which records the wonderful time in Guilin.
PPengguna Tetamu2024.12.16
I stayed one night and wish I stayed longer! The view from the shared balcony is very nice. I enjoyed relaxing there. The connected restaurant had delicious food. I forgot to use my hotel coupon for the restaurant because no one mentioned it to me and I didn’t realize I could use it. They also did not mention that we can try on the costumes. They also didn’t mention the free tea and snacks—but luckily I saw this on my booking so I asked them about it. The hotel offered discount tickets to attractions but when I checked into my next hotel, the next hotel offered even cheaper tickets for the same attractions, and my cab driver also offered cheaper tickets.
Cemerlang
1648 ulasan
4.8/5
Harga bermula
RM 122
satu malam
Semak Ketersediaan
Lihat Semua Hotel Romantik di Guilin
Terokai Ulasan Tetamu Hotel di Guilin
Lihat semua
Semak ulasan daripada pelancong lain untuk membantu anda mencari penginapan yang sempurna
4.9/5
Terbaik
PPengguna TetamuI recently had the pleasure of staying at 雲上谷 in Huashan village, Xingping town, and I must say it was a fantastic experience. This hotel truly encompasses convenience, beauty, and easy access to the most stunning mountains, the Li River, and charming coffee shops.
One of the standout aspects of this hotel is its location. Situated amidst breathtaking scenery, it serves as an ideal base for exploring the surrounding mountains and natural wonders. Whether you're interested in hiking, visiting old buildings, embarking on scenic walks, exploring caves, or immersing yourself in the charm of old towns, this hotel offers it all. The owner, Kitty, is not only fluent in Mandarin and Cantonese but also an avid hiker who has conquered all of the nearby mountains. Her knowledge and passion for the area truly enhance the experience.
During my stay, I found that the hotel's 2-4 days itinerary was perfect for fully enjoying the scenic places and hidden gems the region has to offer.
From the moment I arrived, the warm hospitality and excellent service provided by the staff made me feel at home. The meals served in the hotel were exceptional, showcasing the local flavors and culinary delights.
In conclusion, I highly recommend 雲上谷 to anyone looking for a memorable stay in Huashan village. It offers convenience, beauty, and easy access to the area's stunning mountains, the Li River, and characteristic coffee shops. With Kitty's expertise and the hotel's excellent hospitality, you're guaranteed an unforgettable experience.
Hotel di Bandar Xingping, Yangshuo 2.2% pelancong memilih kawasan ini
Harga satu malam bermula:RM 211
4.8/5
Cemerlang
SSereneLike the location as it is smacked in West street. Views are awesome. Down side is that West Street is crowded and could be a little noisy as you can hear the music from the bars in the area but if you close the door and windows it can block out most of the noise. Also, a little difficult to walk on the cobbled street with luggages as car cannot enter West street so you will have to walk for a bit. Hotel provide free drinks/coffee/tea at the lobby. Plus point: my room have a bird view of the entire West street with the mountains as a back drop. They also have a nice rooftop for photography with pool.
Hotel di Blok West Street, Yangshuo 77.3% pelancong memilih kawasan ini
Harga satu malam bermula:RM 73
4.8/5
Cemerlang
DDavis LimAppreciate the upgrade by night duty manageress to their newly renovated room, which is spacious, which came with a huge super king-size bed.
The photo-taking sessions that were offered free exceeded our expectations. The shots taken were highly professional, tempting us to purchase beyond the free pictures that were allocated to us.
My wife was extremely happy with the photos and commented that the pictures taken were remarkable.
Thanks again for their great efforts to make our stay memorable.
Forgot to mention that breakfast, although it came with limited selection, offered surprisingly good local soup GUILIN NOODLE that surpasses many restaurant standards.
An added bonus was the free shuttle service to the dock where the rafting took place and West Street, among other destinations within the vicinity.
A gift upon our checkout was another surprise that delighted my wife and kids.
On top of all these, the hotel is situated near many attractions.
Hotel di Darongshu/Shilihualang Scenic Area, Yangshuo 13.8% pelancong memilih kawasan ini
Harga satu malam bermula:RM 376
4.8/5
Cemerlang
DD. VerweijZen Garden was our most remote hotel during our China tour. The location is undeniably beautiful, offering stunning views of the hills and mountains.
However, despite receiving an upgrade after the first night, we found the price-quality ratio unsatisfactory. We paid the same amount for our stay in a five-star hotel the following day in Nanjing, which provided a significantly better room and breakfast.
Since its opening in 2017, the hotel appears to have undergone little to no maintenance. There is noticeable wear and tear on the building, and the toilet emitted a strong sewage odor, which was quite unpleasant.
Communication was a challenge as Cindy was the only staff member who spoke English properly. When she wasn't available, it was difficult to communicate in person. Fortunately, the WeChat communication was an excellent alternative and made things easier.
On a positive note, the afternoon tea and dinner were quite good, offering healthy and fresh options.
Breakfast was very limited and none Western options except an egg and white toast with butter.
The complimentary zen shoot was a nice touch, although it was apparent that it was the photographer's first time conducting such a shoot.
We were particularly disappointed with the spa. The treatments were much different than expected, lacking the luxury and expertise typically associated with such high prices. Additionally, the cost for two people was almost the same as the room rate, which we found unreasonable.
Overall, while Zen Garden's location and some amenities were enjoyable, the lack of maintenance, high prices, and communication difficulties detracted from our experience. With all the new buildings in the same area, there are better options.
Hotel di Darongshu/Shilihualang Scenic Area, Yangshuo 13.8% pelancong memilih kawasan ini
Harga satu malam bermula:RM 316
4.8/5
Cemerlang
花花貓咪I had the pleasure of staying at 花梦间 as it was the best decision I’ve made in hotels for our Guilin China. There are two branches, one near Yulong River and the other at Eternal Romance Park. Both properties are beautiful and comparable to a 5 star hotel. The design of the space in fact won an award, so it was an absolutely comfortable stay. We accidentally landed at the wrong branch and could not get a cab due to the peak travel seasons and the boss himself came to pick us up in the middle of his meal. That was absolutely kind of him. The most memorable aspect of the stay was the dedication of the boss towards making guests comfortable. On several occasions we saw him running errands for the hotel himself. The rooms also had thoughtful details such as metal clothes hangers and two types of pillows for guests. Beds were comfortable to sleep in and sound proofing was good. Upon check in, they will put you into a WeChat group with the “hotel butler” to assist with requests and they respond quickly to questions. Afternoon tea cakes were also delicious! If you like to be lively the Yulong branch near the river has more footprint as there are bamboo rafting ports at the doorstep and lots of beautiful cafe nearby. If you want a newer property and to go to the Eternal Romance Park the other branch has beautiful big rooms and a little courtyard where they plant some small vegetables, quite cute to look at! I’d love to come here and stay again. Thank you once again for the lovely lovely stay.
Hotel di Darongshu/Shilihualang Scenic Area, Yangshuo 13.8% pelancong memilih kawasan ini
Harga satu malam bermula:RM 108
4.7/5
Cemerlang
PPengguna TetamuWas slightly concerned about noise levels reported here but had no issues with that, though room was on the second floor on the restaurant/street side of the building. Simple but appealing room with balcony. All the bathroom fixtures etc worked well. It's a nice guesthouse, not an urban 5-star establishment, so the 5 stars I have left for the facilities are with that proviso in mind; I don't think there was an elevator, for instance. Ate early at the hotel restaurant on the terrace just outside its entrance and very much enjoyed the food--good variety, cooked well. (Unexpectedly, the restaurant was booked full the next morning with a large tour group of some sort, so grabbed a bowl of mifen at a nearby breakfast place instead.)
The real reason for leaving this review is to convey my pleasure with the helpfulness of the staff. The English-speaking women manning the reception desks were gone for the day when all power in the building cut out around 11pm. The night manager at the front desk informed me that the entire city was without power, and nothing of this nature had occurred in the past few years. (I went down to check because some hotels in China economize by turning AC off during the night, but it was clear that all power was out for the entire neighborhood at least.) He then kindly handled over a portable power bank for my phone when I mentioned it was running low. Back in bed in the dark I then got an unexpected text that my flight from Guilin to Shanghai the next night had been canceled. Wondering why, the front desk staff told me that heavy storms were expected. This would mean that all other flights would be cancelled too, and anyone like me who had to be elsewhere would be scrambling for any remaining seats the following day. At this point I was worried, as I had an international flight to catch. Remembering the train station not far outside Yangshuo, I asked about train options, and that was when a young woman who works at the hotel named Xiao Yang 小楊 came to my rescue. She pulled out her cell phone, checked the train schedules for me, gave me a couple options, recognized that only a handful of tickets remained on a high-speed rail train leaving from Guilin around midday and arriving in Shanghai before my canceled flight would have arrived. She used our passport info to book me two tickets on the train (fronting what must have been her monthly salary to do so, no questions asked, for which I immediately reimbursed her--download and validate Alipay before arriving in China folks, it's an essential tool). Took a car to the Guilin north rail station the next morning, made some fast friends in the waiting hall, and was then on the way to Shanghai before the storms hit. 小楊's willingness to drop everything and care about the travel woes of a random guest like me allowed me to totally avoid the nightmare of rebooking flights and hotels amid a scrum of other travelers to make it to Shanghai in time. Power came back on at 2am, I returned the power bank in the morning, and Xiao Yang was nowhere to be found. So thank you Xiao Yang, and thank you to the Riverview Hotel for employing people who care about their guests.
Hotel di Blok West Street, Yangshuo 77.3% pelancong memilih kawasan ini
Harga satu malam bermula:RM 87
4.7/5
Cemerlang
JJuan SebastianGreat hotel in a great location , the hotel interior it’s astonishing, the staff is friendly and the check in is quite fast. However the food is quite average.
Hotel di Guilin South Railway Station/Too Square/Qintan Bus Station, Guilin 32.7% pelancong memilih kawasan ini
Harga satu malam bermula:RM 255
4.7/5
Cemerlang
SSiew YanThis is a very nice hotel, clean and new.
Shortcomings are that the location is on top of the high place in the small alley and there is no car/ vehicle allowed to go into the hotel. Try to minimise your luggage as you will have to walk a long distance from the station to the hotel. Even we tried to ask the hotel if they can use an electric motorcycle to help to send our luggages out but it wasn't possible. So it was a bit of a hectic to go in and out with big luggages
Hotel di Blok West Street, Yangshuo 77.3% pelancong memilih kawasan ini
Harga satu malam bermula:RM 84
4.7/5
Cemerlang
AAleksandrPNice hotel, room is clean and bright, the hotel is pretty close to the location where you can take a boat trip along the Li River. The staff is friendly and kinda helpful.
But there are some issues that better to know before you go to this hotel.
Firstly, the hotel located in the village and the cars cannot freely enter there, we took a didi taxi from Yangshuo city and when we were 3 km away the hotel, the taxi driver started to argue with us that it's not allowed for taxi to go there, and luckily we insisted to enter and we showed our voucher to the police guard so they let us enter by taxi. If we believe to the taxi driver we could end of walking to the hotel with a big luggage 3km. And better if the hotel can warn of this in advance.
Secondly, we already knew that the rooftop swimming pool is not for swimming, only for taking photos, so we were hoping to take some good photos but when we SAW that swimming pool, we were really disappointed. The pool that you see in the hotel profile is only photoshop!!! The reality is totally different!!! Seems that they didn't clean the pool for a long time, you can see the photos below. They also wrote in the comments that you can swim in their pool that is on the first floor, but actually you CANNOT because the water is only under your knee in that pool. So it's also not what you are expected.
The last thing is we did mention that it's our honeymoon while booking the trip and the hotel didn't pay attention to this. We left very early in the morning and didn't have time for breakfast, the hotel told us before that they can give to us some snacks and they did not. Anyway they provided a free transfer to the train station which is very convenient.
Hotel di Bandar Xingping, Yangshuo 2.2% pelancong memilih kawasan ini
Harga satu malam bermula:RM 111
4.6/5
Cemerlang
FFaeMy first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat.
The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached).
Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items.
If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind.
The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China.
Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down.
Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again
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