Hotel berhampiran Parc de l＇hôtel de ville de Ronchin ou de la cité, Ronchin

Great first impressions: plentiful free parking next to a kind of leisure complex with green space to walk about. Efficient, friendly check in and we really liked everything about the downstairs area. Spacious seating areas with comfy chairs as well as bar/cafe area where good value breakfast was available. More seating in the garden where Ibrahim made the most delicious pizzas. We sat here both evenings and it was a really nice atmosphere. The metro station is an easy 10 minute walk and 10 more minutes into the town centre. Unfortunately upstairs is a different story. The bedrooms are so small that 2 adults struggle to walk around at the same time and it is difficult to do anything in the bathroom unless you open the door. Basic furnishing - double bed with 2 tiny pillows, TV, coat hangers. One towel is provided, others are charged at €2 each. But the worst is that it is so claustrophobic due to the small window giving little light or air. On a warm night we found it very uncomfortable and woke frequently as it was so hot. I would give downstairs 4 but the bedrooms 2 so overall 3.

The area which the hotel is located in is an interesting mixture of part run down and part brand new buildings. The nearest underground station is a 10 minute walk from the hotel. The hotel building itself is nice, especially the inside bit. Staff are friendly. (Comfort) room is small but well equipped, there’s even a coffee machine for your convenience. One evening there was a very putrid smell lingering on for a few hours, that wasn’t so nice. There was one big issue though. By check in they looked me dead in the eye and told me that there would be no housekeeping whatsoever. Niks. Nada. Nothing at all. Apparently that’s a directive from the French government (!?) because of COVID you see. Now I found nothing about said directive online and I have not experienced such thing in hotels as recently as last week; what I did find was that it is now Best Western’s very own policy these days. (So aforesaid excuse sounds very much like corporate bs to me.) Now I don’t know about you, but under the current circumstances I hoped they’d ramp up their cleaning policies instead of abandoning them completely. I hope they did find a way to clean the room after the previous guest before me, all they have to do is implement that process on a daily basis. If I wanted to take down garbage and make up the bed myself, I wouldn’t pay top dollar for a hotel room. Doctors and nurses must find a way to keep themselves and us safe in a much more exposed environment so a hotel should find a way too, especially because their business is depending on the cash we guests bring in.

An excellent address for people who want to visit Lille. It is located less than a mile a way from the station. And it’s easy to get to sights. The hostel is very clean and the service is great. A good place ran by friendly people. The breakfast is amazing by hostel standards as you get bread, cheese, ham, olives, yoghurt, cereals, hot drink and orange juice. There are also some community activities/workshops going on, but haven’t experienced these.

The hotel Is situated in the backstreets of what seemed like a residential area of Lille. I am not too mobile so the location for me wasn’t great, it was about 10 mins walk to the metro or further to walk into the centre. Lille itself has a lot of beggars so have your wits about you. The staff were very helpful and friendly and the room was basic but clean and comfortable although very dark die to small window which was covered by outside plants. Booking.com stated free onsite parking but we didn’t realise we needed to request this on the booking so when we arrived the hotel car park was full and we had to pay €14 to leave our car in the stree outside, which was fine but initially we were dubious due to the location of the hotel. For the price we got what we expected.

Cela fait un moment que nous n'étions plus venu dans cet hotel... Nous avions hâte d'y retourner. A notre arrivée, le checkin s'est bien passé. Apparement, il y avait un tournoi d'escrime non loin et assez bien de monde à la réception. Pourquoi ne pas prévoir une personne en plus à la réception? Une fois dans la chambre, une bonne odeur d'une chambre qui semble avoir été remis en couleur récemment. Si ce n'est pas le cas, elle était de toute façon bien fraiche. Nous avons bu un verre au bar de l'hôtel. Serveur au top qui jongle avec tous les clients car il semble être avec toujours autant de monde. La nuit, l'hôtel est plutôt calme. C'est la première fois que l'on dort du coté du côté de ”calinauto”. Les tentures de la chambre ne sont pas très occultant et le fameux centre ”calineauto” laisse les lumières allumées toute la nuit. Le petit déjeuner est super. Rien à redire. Hormis le petit souci de manque de personnel un samedi où il y a du monde, rien à redire du tout . On reviendra... mais on demandera pour ne pas être du côté de ”Calinauto”

I prepared a review after our stay in room 127, 15/8/22, but due to its content, I waited for a response from the hotel itself. While being promised that action will be taken, I am not entirely convinced so will leave it up to you to decide whether or not you want to stay here... My children and I were covered in approx 50 bed bug bites each. All down our arms and legs and on my daughter's face. We did not realise until later in the afternoon, but the psychological trauma of the thought of bed bugs crawling all over us while we slept has been terrible. Disgusting and made us feel sick. Our bites were painful and will take weeks to heal. In the height of summer, we had to cover up our arms and not tell anyone we had bed bugs bites because of the embarrassment that would cause us. I washed everything and ourselves as soon as we got home, and spent sleepless nights with a magnifying glass looking for bugs. I bought mattress encasements for our beds and sprayed insecticide, hoovered everything in all creases and folds on the mattresses and beds. Like a woman paranoid of bed bugs being brought home from France. The response from the hotel when I informed them was basically 1. well no one else has complained, 2. but they will attend to it and 3. bed bugs can appear in clean hotels so it is not a sign if uncleanliness. You decide if you want to stay here. I think any bad reviews are removed. The reviews I did manage to find are quite old, 2018 and 2019, which also mentioned bed bugs. Should have read those before I booked as it has obviously been a problem for the hotel for a while. Shame as the rooms were well laid out and it was quiet. But there is no care and attention to cleanliness apart from a quick change of sheets and towels. The sofa bed was broken too. We certainly will not be staying there again.

Commençons par les points à améliorer: Nous n’avions pas de prise de courant dans la salle de bain, tout de même étonnant pour un hôtel récent et les nécessités actuelles… Pas de fenêtres donc difficile d’aérer ! Chauffage verrouillé à 24*! Le Quartier peut-être un avantage en terme de mobilité mais pas très bien fréquenté, dont nous venons au point du Parking, l’hôtel n’en possède pas un, il y a des places extérieures, mais le nombres de vitres brisées vous passera l’envie de tenter l’expérience. Ce fut confirmé lors de la prise de chambre, nous avons donc opté pour le stationnement sous-terrain recommandé par le personnel (tout de même 8€ par tranche de 12h…). La douche est spacieuse et facile d’accès, malheureusement bouchée et fuite sur le flexible, ce fut signalé le matin et aucun changement ni chambre faite le jour suivant. Après remarque, l’hôtel a fait un geste commercial et nous les remercions. Les +: Récent dont en bon état Équipement qualitatif (literie, TV, mobilier). Petit-déjeuner très bien, finit les simples œuf bacon tout secs, désormais belle salade de fruit, produits de france privilégiés, viennoiseries bonnes…! Accueil sympathique par mesdames. Le hall spacieux est équipé de baby foot, fauteuils. Ayant séjourné dans des centaines d’hôtels, beaucoup de B&B, il y a des changements appréciables avec toujours un coût intéressant.

The Mercure Lille Airport gives a solid impression when you enter, it looks renovated. The room we got was big with an ample bathroom. It was all very clean, no complaints whatsoever. But when we went to the restaurant to have dinner we were getting a totally diffrent opinion. The menucard was very short ( that is normally no problem) but we were surprised when we served the starter ( on the menu is was stated as ”duo pate”). We got on the plate 2 tiny tins (just from the supermarket) the only thing they did was opening the tins!!!! Very bizar and far away from the famous ” french cuisine”. Main course was mesh patatoes with fish, really nothing worth remembering. Having seen the quality they presented we skipped the dessert. Furthermore a ladysinger and a guitarman were making music so loud, that is was impossible to have normal conversation with each other. After discussing this with the waiter we could move to a table in the ” ouskirts of the diningroom” and even then it was too loud. Mind you the public consisted of 5 to 6 people, so why the lady set up such an alarming voice was very questionable. All in all conclusion : hotel/room 8 out of 10 , restaurant 4 out of 10. Breakfast in the morning was luckely very OK! completely different compared with the dining experience.