Hotel berhampiran Marshalls, Rosenberg

I booked a two-queen room on 02/09/2023 using a team member code for a stay on Friday, March 3rd, 2023. I checked in using the Hilton Honors app on 03/02/2023. However, on the morning of 03/03/2023, I received a phone call from Reeta informing me the property did not have two queens available (despite my already checking in) and that I had been given a single king. I told Reeta that we have three guests and needed the two queen beds that I had reserved and checked in with, and was informed they could not accommodate my needs. I then asked Reeta to cancel the reservation since we had yet to arrive, and was told she could not do so since it was reserved online using the team member code... Reeta went on to tell me that I would need to cancel through the app, but the app would not allow me to cancel since I already checked in digitally. Thereafter, I called the Hilton Honors reservation number and was told the property could indeed cancel the reservation, but it would need to be done by a manager. I called back and asked for Reeta, and was informed that Alexis Harlan (assistant GM) was standing there the entire time during our first call. Reeta handed the phone to Alexis, and she said she would cancel my reservation... I received a cancelation confirmation email not long thereafter. While checking my credit card statement on 03/07, I see I was still charged for the room! Thereafter, I called the property to ask for the appropriate credit, only to find out there is no manager on duty. If you plan to stay here, it would be wise to make sure you do your due diligence!

Very spacious. Very new hotel and loved the location

Semasa wabak itu, tidak ramai orang, mesra dan bersih, Wi-Fi, umumnya setara dengan Samsung domestik, tiada air botol dihantar, peti sejuk kosong, terdapat mesin kopi dan kopi, dan air direbus dalam mencuci tangan...

Pengalaman yang bagus

The shower wouldn’t drain; the phone in the room didn’t work to contact the front desk, so I had to call from my cellphone. I was told maintenance would be on the way. Needless to say no one showed up. We had to wait 35 minutes for the water to drain before the next person could shower.

Sanitasi ok, dan kemudahan juga ok.

My husband and had a great stay. The room was very clean and the beds are very comfortable. The breakfast was a grab and go but I was happy to see Shipley donuts when I went to grab some coffee. The gentleman that night that checked us in was very friendly. We will definitely go back ...

還好，人還挺多的

房間不新，但是挺大，早餐將就，勝在便宜