Fairfield Inn & Suites Roswell

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Overall the property was nice, room was nice and very clean, nice and helpful staff. The only downside to the place was that the trash cans out front were overflowing and the breakfast choices could use some changing. We were only there a night and arrived at night, leaving early morning, so didn’t get to explore much but enjoyed our restful stay

The hot tub was not available despite being advertised that it was. We booked a standard king room but were given a fully accessible room with a raised toilet and a roll in shower. The hotel advised they could not provide us with the room we had booked. We asked for the manager to contact us to discuss our dissatisfaction but no one got back to us. When you use a third party booking app, you become a second rate customer and may not get the room you booked. There is a regular parking lot in front and beside the hotel with no special fencing or security but we were charged an additional $10/day to park. There were no wash cloths in the room and the towels were greyish in colour and looked dirty.

The thing that I liked most was that the staff were super friendly as well as how everything was in walking distance. We had a really good time there.

It was awesome. The pillows were not as nice as we expected from the look of the room and hotel.

Didn’t appreciate having to pay $10 per day for parking. I can understand parking charges at the Westin St. Francis in downtown San Francisco, but for a Fairfield Inn in Roswell, N.M.? That's ridiculous. Room was fine/adequate but showing some use/age. Wallpaper is peeling in a couple of locations which indicates a lack of attention to detail and lack of maintenance. Breakfast was mediocre, at best, although my compliments on the large fluffy waffles. Those are a hit.

The room smelled dirty,had to pay for parking,the juice machine wasnt working,door knob was falling off

The breakfast was perfect, my kids loved it. The only thing that we didn't like was that once we went for breakfast, the lady was cleaning our room and we couldn't go back. We hadn't checked out yet. It was dissapointing.

The property was very nice, only complaint is I didn’t see that they charged for parking until I was registering. I missed it in the description of the property. Also our door didn’t lock properly but no one tried to break in.