Hotel berhampiran Tweksberry Beach, Rota

시설 별5개 서비스 별 5개 하우스키핑 별 0개 좋은 시설을 오래 유지하는건 청소가 중요하다고 생각함. 게으른 하우스키핑 직원들은 팁만 밝히고 청소를 책임감 없이 진행하였음. 여러 나라를 여행 했지만 괌 하우스키핑은 최악이였음. 전부다 그런건 아니겠지만 16층은 그렇게 느낌. 청소를 게으르게 한다면 6성급 호텔도 오래 유지 못함.

1.服務：面對破英文的兩個台灣女孩，飯店人員總是用最友善的態度及最積極的方式協助我們😭至少比手畫腳也能溝通 2.設施：大廳有星巴克和自己的小商店，一樓就是他們的海灘、游泳池！很棒非常適合去玩SUP 3機能:飯店就位於T字路口，對面有一個小遊樂園，ABC商店，超級好買！往右走就是DFS購物天堂了！ 路程都在五分鐘內，一個有美景，又方便按摩、實彈射擊、海盜船、購物、吃飯的地方

in my 64yrs and countless hotel stays i have never been so disrespected and treated so poorly. after a flight cancellation a fellow traveler and myself were booked at this hotel and told it was a budget hotel with a shuttle. the shuttle driver asked for a $12 fare. when we arrived at the hotel the front desk, who i believe was the owner, began arguing with the driver and demanded another $12. we were not aware it was $12 apiece. we began to argue believing we were being conned. i eventually paid the $12 and the owner was still not satisfied and continued arguing in some broken english which i believe contributed to the confusion. i was tired and frustrated from 24 hrs flying and eating snacks for 2 days i had to sit on the floor in the lobby. the man traveling with me continued to talk to the front desk guy. when i tried to explain again the guy said ”you shut up” at that point i lost my temper and said we were leaving. they refused to return us to the airport and refused to allow us to use the phone. our phones had no service. after sitting outside we found someone to call a taxi for us and went to another hotel.

프론트 오션뷰 예약했어요 뷰 정말 예뻐요 처음 체크인 하면서 2시 40분에 갔는데 룸 준비가 안 되어있다고 3시에 체크인 가능하다 하더라구요 3시에 체크안하려니까 10분 기다려라, 10분 후 가면 15분만 더 기다려달라, 시간 돼서 가면 죄송하다 아직 준비가 안되었다고 또 기다리라 해서 결국 컴플레인 걸었습니다. 3시 40분에 겨우 체크인 했습니다 근데 받은 방이 커넥테드룸이었어요 너무 시끄럽고 문 하나로 옆방이랑 연결되어 있는데 왜 말 안 해줬냐 바꿔달라니까 지금 준비된 방이 없다고 낼이나 바꿀 수 있다길래 방에서 기다릴테니 청소해서 바꿔달라니까 하우스키핑 없다고 안된다고 해서 따졌더니 확인해보고 연락 준대서 경국 밤 10시에 방 옮겼습니다 옮긴 방은 다행이 옆방 소음은 없었지만 전체적으로 오래된 건물이다 보 니 수도관 소리가 크게 들려요 복도 소음도 다 들리구요 그래도 크게 불편한 거 없이 사용했습니다 채크인 할 때 짜증나긴 했지만 무난한 편이에요 근데 괌 가면 다시 가고 싶은 호텔은 아닙니다

アクセス抜群で子連れ旅行に最適かなと思います。 部屋のテレビが壊れていましたが、すぐに修理してくレました。 また、日本語が通じるコンシェルジュもいるので、英語が苦手でも相談できます。 また、プールも子供用があり、3歳以下の子どもたちには十分な設備でした。 大人用のプールにはスライダーもありましたが、怖がって滑らなかったです。

立地と高級感の掛け合わせでは、最強のホテルだと思います。ビーチ、ショッピングモールなど歩いて行けるところが多く、最も使いやすい立地です。 部屋内のコバエが多いのは、高級ホテルでも仕方がないのかなと思ってしまいましたが、、まあ、オッケーでしょう。

AWESOME NEWLY RENOVATED BOUTIQUE HOTEL IN TUMON! Stayed at Hotel Tano for about a month, and the hotel was the perfect property for us while on remote work/vacation on Guam visiting family and friends over our kids summer break. The hotel had just completed their renovation and conversion to a newly renovated boutique hotel. We loved the modern design and concept of the property and of the Premier Suite we had stayed in. We also loved the view of Tumon Bay and It’s sunset from our suite. The property is also centrally located on Tumon, where we made the daily walk to Fujita beach which was about a 5 minute walk and the main Tumon shopping ***** which was about a 10 minute walk. Staff were superb, as others mentioned on here. They welcomed us with the Hafa Adai spirit, they were attentive to our family’s needs during our stay, and at times a couple steps ahead in insuring we had a great stay. They sure made us feel like family. These individuals includes (Brandon, Robinson, Sam, Rey, Oz, Misty, Josh, Jay, Mark, Sheryl, and Jamie) A couple specific individuals that made our stay extra special, were Oz and Misty. Oz Lobby Host, consistently greeted us as we departed the hotel to kick-off our day and welcomed us back in the evening as we returned back to the hotel from our fun filled day. Oz would also check in on us to insure we were having a great stay. Misty our room attendant, was consistent in servicing our room, and would consistently check in to see if we needed any additional room amenities during our stay. It was refreshing to come back from our day to a clean room. My kids also loved the care that Misty had put towards their stuff animals. Overall an AWESOME stay, and we are looking forward to staying again and will be recommending Hotel Tano to our stateside friends & family who are in search for a hotel on Guam.

Have stayed here many times for work. I just wanted to thank everyone at Hilton for taking such good care of us the past few weeks! I was here for work, and it was a bit unnerving being away from home and family during Typhoon Mawar… but I appreciate the hotel’s constant updates and adaptability! Everyone was working so hard to keep us safe during this very tough time, and it’s truly appreciated! Glad we came thru it okay, prayers for the recovery ahead, grateful to Hilton and all your staff. Thank you.