Hana Lodge

On the positive side: The manager, Rajiv, does a great job with clearly limited resources. He is welcoming and helpful. Good tennis court and equipment A bit ordinary: The hotel is taking on an Alice in Wonderland theme, with very strange statues through the grounds, including a very tacky purple rabbits backside heading into the ground. They have caged wild birds, for example Cockatoo’s in the grounds. This is not a good site. OK pool area. Bar closes very early Very few staff around The rooms are not great. Nice beds, but tiny windows so very limited natural light. The negatives: The restaurant, service and standard of cooking is extremely poor. Dinner: There is no price on the limited menu, which is fine, but one normally expects great food when there is no price. The food was bland, with small portions. The starter was served cold. Very disappointing Breakfast: Once again, incredibly poor. On day 1, I asked 3 times for black coffee and was given milky coffee every time. The coffee is not fresh, rather it is from a machine. So I made myself a black coffee. On day 2, we arrived at the restaurant at the opening time of 7am. The doors were closed and we had to let ourselves in. The staff were too busy chatting in the kitchen to even welcome us. Eventually, we ordered. Nothing complicated, but after 45 minutes I had to chase the order. 45 minutes! Meanwhile, another couple had been in, ordered (eggs Benny) and left. The excuse we got was that the cook (he clearly isn’t a chef) was struggling to poach our eggs. This was clearly untrue as he had just made eggs Benny! However, instead of actually communicating with us, the staff ignored us and stayed in the kitchen until we gave up and left, almost 1 hour later. I did raise this with the manager on the telephone and via email, but he just kept repeating that they had a very experienced chef. Well I can tell you, from our experience they do not. It was pretty disgraceful. Avoid this place, it is very understaffed, is low quality and the food and service are woeful. Definitely not worth what they are charging.

This was just amazing! What a beautiful boutique property. The sweeping driveway takes you to the front of this lodge, and wow, does it impress. Set on 57 acres, the thought and effort put into the hotel and gardens with artworks dotted around is evident. Rajeev, the manager was delightful. When we checked in, he took us on a tour of the property so we could see all it had to offer. Pool, spa, sauna, games room, dining room……etc The room was spacious, beds very comfortable and toiletries were high end. Breakfast was included, and there was an option to dine in at night for a charge. ( we did dine in as then we didn’t have to drive anywhere). We would return here in a heartbeat. All the staff were amazing, and we were lucky enough to meet the owners, who were just delightful. Thank you for allowing us to enjoy your perfect hotel!