Hotel 3 Bintang di Rotorua

We were very disappointed in this motel. We had booked a queen studio room and when we arrived were told we had been upgraded to a one bedroom unit. It did have a separate bedroom but it was small and had a SMALL double bed and single bed in it (we had to put our bags on the single bed as space was so limited). The sheets were clean and fresh towels were provided daily. There were thick layers of dust in all of the corners and edges of the room, mould in the shower and the crockery & cutlery provided were filthy. I took some of the crockery back to the office and they washed it but we washed everything we wished to use. The motel is old, tired and dirty.

汽車旅館位於市中心，出行方便。老闆很熱情，介紹了很多有用的訊息，再次表示感謝！

When we booked the cheapest motel we could find for the short stay of two nights, we were not prepared for such an interesting experience. The rooms were scrupulously clean. Top marks for that. Towels changed every day. But oh what a strange place. There are two parts to the motel. We were put in what had once been a very expensive 1950's house converted into motel rooms. Up a very steep staircase, into the room, which has been decorated in what can only be described as someone's idea of art deco come 1950's. We had such fun figuring out what parts of the house had been altered to accommodate our space. The bathroom is very adequate and rather quaint. The toilet stall is housed in what would have been the homes original shower, with all the original pipework covered up by pictures. Access to the bathroom from the bedroom - step onto a mat - check under the mat and start laughing, because the pipework for the original toilet is still there. But hey, it was clean, the rooms large and after all, it's only to sleep in.

Oh dear, where do I start? The unit (16) had a strange smell on entry......not the Rotorua pong we all know....but stale and greasy. The kitchen was beyond usable and the fridge was mucky. Stored a few wrapped goods in the larder but wouldn't use glassware, crockery or cutlery. Bathroom also needed better cleaning: base of shower door and windowledges were dirty. There is nothing welcoming in this unit.....no pictures, no clocks, no colour anywhere other than the bedding. Which brings me to the bedroom......there's nowhere to store clothes: in each of the bedrooms there is a cupboard but it has no shelves or rail and could barely be opened due to the position of the bed. Under the bed was in need of a Hoover. The lounge is OK although furniture could do with replacing.....just old and past its best. The whole place is soul-less. Car park is difficult to negotiate. Now there are a few good points: Location - an easy walk into town: the unit has Sky TV: Beds were comfortable and towels good quality. I mentioned my concerns at checkout but received no apology / explanation, just a smile and told that this was the only room available..... Sorry Kowhai Motel.....I am very disappointed. You can do better.

What a Great Motel ( a little dated ) but very clean , the price reflexes that , had everything we needed, the staff were very friendly & accommodating, we had storage for our E Bikes ( which was very important to us ) , the Motel was very close to everything & lots of biking trails , it had a heated swimming pool washing facilities etc , we certainly would return & would Highly Recommend

This was a great motel, central to Eat Street, Sulphur Point walkway, town centre and iSite. Good facilities and very nice owners. There was a problem with our card when they tried to process payment in advance of our arrival and they were not able to contact us initially. They could have cancelled our booking and resold it to another couple at the full rate, but they agreed to hold it for us until we arrived. Thanks Ambassador for a great stay and friendly service.

The positives first: The hotel is not terrible. It was not our first choice, but we ended up booking here, as well as booking our friends we were meeting here and another couple joined us for one night and paid for a room. We alerted the manager and he put us all on the the same floor, with a lake view. The room was clean. A little tight on space, but this is not a negative. Staff were friendly. The negatives: NO HOT WATER!! We stayed for 4 nights. One person out of 6 had a hot shower, as he showered just after we arrived. That was the last hot shower. The water was progressively colder, each day. And it was the whole hotel. This was the topic of conversation with every other hotel guest we happened to meet in the lift. We complained, every day. At each stage, we were told they were... waiting for someone to turn up...the problem was fixed but because everyone kept using the water it could not warm up...the problem was not fixed, they were waiting for someone from somewhere else. I think they had no idea and I did feel sorry for the staff, but a hot shower is absolutely a basic requirement. At no stage was there a note slipped under the door to apologise and ask us to bear with them. It was incredibly frustrating. It seems petty after this to mention the bathrooms also need a bit of care and smell very mildewy, but if it were not for the hot water issue, this would have been my main complaint. The last thing to mention, it rained the whole time we were there and the Ibis has no lounge area. We ended up sitting in one of the rooms, as a group, having a natter, like high schoolers. This is more of a Rotorua problem, though, as Rotorua seemed to shut down early and there was no where to just chat, in the evenings. Ibis Rotorua is not somewhere we will stay again.

Perfect place for families. Everything and more. Studio we had was warm and offered plenty of space and beds for our stay (3ppl) modem bathroom and kitchen with everything you need. Having a communal kitchen & 2 BBQ, available to use was a welcome bonus, the mineral pools and thermal swimming pool were well used and enjoyed by us during our stay as well. Thank you. On site laundry is an added bonus as well as being close to city centre, parks and eateries. Owners were friendly,welcoming and knowledgeable in the area and local attractions. There was a large school group when we stayed over the long weekend they were always courteous and never loud you honestly didn't think there was 20(estimate) kids on site the back lawns, trampolines and swings kept them busy. Will definitely be back to stay again.

I usually try to find something positive to say, regardless of how bad the unit was. This time I can't. Perhaps the owners are doing their best, but I suspect they cater more for the tourists that are one off visitors and won't bother writing a review. Shocking unit. Would not stay again. No electric heating, we rang reception (onsite reception was not open in the 4 hours we were there) and a guy (with limited English) turned up pretended that the thermal heating was on and warming up. I ended up sending my husband out to buy an electric heater. Then our adult son visited and took one look at the unit and moved us to another motel. He was not having his parents ”stay in that hovel”. Some serious money needs to be spent on this place.

Lake Lodge location is perfect for family if you dont mind minimal kitchen equipments. Very near big playground.