Hotel berhampiran Nederlands Fotomuseum, Rotterdam

From the time we walked through the front door to when we left two days later all was perfect. The staff very happy and helpful. The room was very nice and well appointed . We chose this hotel because it is connected to-the Rotterdam Cruise Terminal. It is close too many eateries. Ifwe return in the future we will rebook. This is a five star hotel. Thanks all.

Het personeel is erg vriendelijk en doet zijn haar best om het zo aangenaam mogelijk te maken voor haar gasten. Mooie uitzicht vanaf 4e verdieping. 1 minpunt is geen raam die verder open kan en geen.

Loved this place, we were visiting den Haag for 3 days, the tram 17 stops around the corner and the train station super close by to go to Rotterdam, we had a very good sleep there’s no noise it’s a very calm and quite area yet there’s a mall and restaurants within 15 minutes walk !

When we arrived the reception was empty. There was not even a welcome drink in the room. The cleanliness of the hotel in general and the room in particular left a lot to be desired. Nothing you would expect from a 5 star hotel.The room was horribly decorated. The rug under the bed was completely crooked, and a wooden lamp that almost pierced my eyes twice. Over the bed there was a button that said do not disturb with a night light so bright it was impossible to sleep well. The bedroom furniture was old and chipped.The bathtub had one of the faucets broken.The hotstone massage was one of the worst ever. Impossible to relax when the masseuse tries to make conversation and makes so much noise with the stones that it is impossible to relax even 1 min. The pool was okay. The rest of the SPA we did not try.We booked dinner at reception but when we arrived at the restaurant there was no reservation. The rest was across the street from the hotel, very uncomfortable having to go out to dinner in another building, especially on a cold and rainy day. But the worst was yet to come. We asked if it would be possible to make a bowl of rice or pasta for our 3 year old daughter but they refused. What restaurant, much more than 5 stars, refuses to make a simple rice for a child? Neither the poorest restaurant nor a 3 star hotel. Then we ordered fondue for two. When the waitress brought us the food came a plate with 5 small pieces of grilled meat and a tiny bowl of fries. When we said that it was not what we had ordered, but the fondue, they told us that the restaurant no longer made fondue. But then why was it on the menu? Why didn't the employee who served us the first time inform us that there was no fondue? As the dish that came was very little food for 2 adults and 1 child, we ordered another steak. Waiting another 30 min. When the waitress came with the plate, she dumped the fries all over the floor. We had to wait a little longer for the fries.The steak was good but for 30€ you expected a little more than 5 tiny strips of meat and a small bowl of pre-fried supermarket potatoes. Needless to say, our 3 year old daughter ate very poorly.Definitely untrained and very unfriendly staff.Breakfast was mediocre for a 5 star hotel. Breakfast at the level of a 2 star pension. 5 star hotel has absolutely nothing. At most 3 stars and already very forced. In the end they wanted to charge us 15€ for the car park when the reservation we made on booking.com said that the car park was free. As we complained about the bad service they did, they decided to withdraw the 15€ from the final bill and the two tonic waters we drank for dinner. Hotel not recommendable at all.

The hotel was conveniently located and very clean. The staff was excellent. Helpful and kind. For example, Daniel in the dining room fetched breakfast for my 8 year old after breakfast was closed. Michael at the front desk called several taxi companies until he found one that could drive us to the airport at our desired time. Would stay again.

I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system. The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels. I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually. Staff were nice. Lifts worked well.

Check-in and check-out experience was efficient and friendly. I had a corner room (113) overlooking the Palace - it was beautiful and quiet at the end of my work days. It was easy to reserve Uber in the morning for a quick ride to the CBD. Mini bar was free - good selection of beverage. Breakfast service was better at 7 AM when it was less crowded. Nice barista-made coffee and wine list.

Minibar leer, das übliche Wasser ( als Diamant Member ) nicht auf dem Zimmer Bei der Nachfrage am nächsten Morgen bekam ich die Antwort das es Wasser nur am Anreisetag gibt Die Minibar kann nicht gefüllt werden, weil dafür das Personal fehlt, so die Erklärung des Duty Managers am heutigen Morgen! Die Rezeptionistin war zudem sehr arrogant Ich denke es ist in der Verantwortung des Hotels, dafür sorge zu tragen das bei der Anreise alles stimmt , in unserem Zimmer war jedenfalls nichts Meine Frage warum man eigentlich kein Willkommens Geschenkt gibt, wurde damit beantwortet, das man zu viele Diamant Member hat und dies nur bei Gästen macht die mehr als 5 Tage bleiben Wir hatten ein Upgrade bekommen, aber nur in ein Zimmer mit Blick zum Innenhof obwohl alle Zimmerkategorien frei waren Begründung….. zu viele Diamant Member Ich denke Hilton versteht den Begriff Honors selbst nicht mehr Beschämend finde ich aber, dass nach meiner Beschwerde bei Duty Manager, noch nicht einmal eine einfache Entschuldigung von Seiten des der Hotel Leitung kam Offensichtlich hat das Hotel es nicht nötig Ich für meinen Teil werde das Hotel nicht mehr besuchen und kann es auch nicht weiter empfehlen The price for the room had been more then 300 Euro ! Of course without parking ( 30 Euros ) No more comments

We recently stayed at the Hilton Garden Inn, Leiden, booking double family connecting rooms for our family of five, including two young children (ages 5 and 6) and an infant. While the hotel had some positive aspects, several significant issues overshadowed our stay. **Pros:** The rooms themselves were lovely and spacious, which was perfect for a family needing extra space. The blackout blinds were a particularly nice touch, helping our kids sleep better, especially with the long summer daylight hours. **Cons:** Unfortunately, the cons began to outweigh the positives shortly after our arrival. The connecting room doors, which were supposed to be convenient for keeping our family together, would not stay open on their own. This posed a serious safety concern, as it meant our two youngest children would be isolated in a separate room. When we brought this to the attention of the receptionist, we were met with rudeness and a lack of understanding. The hotel’s solution was to provide us with two door stoppers, but they were ineffective, causing us to constantly chase after our kids to ensure they didn’t accidentally get trapped in a room. Cleanliness was another major issue. The floors were filthy, and the bathroom had visible mold above the showers on the tiles, which was both unpleasant and unhygienic. To top it off, a cleaner entered our rooms without notice or knocking at 6:30 PM. Although it may seem early, our kids were already in bed, and the baby was asleep. This disruption was incredibly frustrating and showed a lack of respect for our privacy and schedule. **Overall:** While the Hilton Garden Inn, Leiden offers spacious rooms and good blackout blinds, the negatives far outweighed these perks for our family. The poorly maintained facilities, lack of customer service, and safety concerns with the connecting doors made this stay disappointing. We expected a more family-friendly environment, and unfortunately, that was not our experience.

We stayed in this hotel before our flight out of Amsterdam. The hotel includes a free shuttle to the airport which was very convenient to use because it drops right at the front doors.