Hotel berhampiran Home Bura, Rovinj

I can honestly say that this hotel is the best hotel that we have ever stayed at. I don't say this because it was the best room (we had a standard room, not a suite) but the standard of cleanliness and most importantly, the quality of the staff was utterly exemplary. We have stayed at hotels throughout Europe, the east coast of the US and also Canada but we have never had such consistency in terms of professionalism, patience and flexibility. ALL staff could not have been any friendlier. They were all simply outstanding. Whoever is responsibly for training Maistra staff must be recognised as they are clearly doing a wonderful job. The breakfast options were extensive and excellent, there was literally nothing else you could wish for in terms of breakfast options. The reception staff were helpful, friendly and supportive, helping us in a number of different instances and we loved the cleaning team, responsible for room cleaning and mini bar refreshing - they were hilarious and so often overlooked - a wonderful addition to our stay. But we would like to celebrate two members of staff in particular in the restaurant. Fillip was brilliant! He was friendly, great at making us all feel so welcome and just a delight to be around. However, at the front of house in the restaurant was Dzentia and she was totally exceptional and I sincerely hope that this review will reach her ears. She was welcoming, professional and exceptional with her service. Our daughter was recently diagnosed with coeliac disease and therefore requires a gluten free diet. Dzentia frequently went above and beyond to support her. She is truly and outstanding member of the team and one which should be celebrated for her work and character - she is exceptional! Thank you to the entire team for making our stay utterly incredible. We loved each and every day and would love to return one day - the Eden Hotel is a magical place where one can unwind from the stresses of life and enjoy the facilities on offer. Every staff member is excellent and should be recognised for their efforts - they make the hotel what it is. It is not the building and facilities that makes a great holiday, it is the service, the professionalism, the welcome desk and the support that you receive throughout - always done with a smile and nothing is too much effort. Eden Hotel is excellent because the team make it so. Simply put - thank you!

I would give this a ”very good” for the property as it was nice and nicer than I expected. The room was equipped with a kitchenette and a really nice big balcony. I was there out of season so couldn't fully appreciate the balcony, but it was a nice outdoor space. What wasn't so good was the check-in process. I booked through **********, and on none of the communications was the name of the rental people (I forget their name now but it began with an A). I duly communicated or tried to communicate through ********** as requested. I explained that I was driving from Zagreb and would let them know when I landed so they knew when to expect me. At that point they made me aware that I would need to go to the office of the rental agency and then be taken to the property. It was dark by the time I arrived and the gateway was right off a main road onto a one way street, having been in the country 4 hours on my own in a hire car, this was not helpful. They didn't respond to the messages through ********** but had at no point given me their direct details which would have helped greatly. Eventually I had to phone a Croation phone number from my English phone (don't know what that's cost me) to be quite rudely asked ”where you are you then ? Did you not follow the instructions”. Which, yes I had, I just didn't know if I was in the right place or not. The chap was out delivering another couple to thir property and he told me to wait and he would come back for me. Which he duly did. I left the car at their office that first night as the parking was unclear. However the next day I was able to park near the property, so that was good. They would have come and got me again on checkout day if my car was at theirs. This did negatively impact my initial first impressions - when I said that if I had been given a bit more info it would have been fine and the chap said I should have googled it ?? But googled what ? The process works, but it would be so much better if everyone knew what was happening. I was then given their watsapp number, which is their phone number, but again, you only know that if you know ! THat made it much easier and I was able to message as I checked out. So, the property was nice, its a great location. I don't want to sound negative, but things need to be clearer - especially when using third party platforms.

캐리어를 들고 가긴 힘들지만 위치가 좋았어요 새로운 경험입니다 숙박료와 별개로 관광세를 1.86유로 내요 카드도 가능해요 직원은 친절하며 안내가 좋아요 감사합니다 잘 선택했어요 다만 업체 연결이라 연락처를 잘 적어도 연락이 잘 안 되었어요 그럼에도 우리는 감사하게 밤늦게라도 체크인이 가능했어요 자동차 주차가 가능하여 좋았어요 체크인이 오후8시 넘으면 미리 연락하는게 좋아요 우리의 편의를 봐준 오피스의 남자직원에게 너무 감사합니다.

Third time at this hotel and we still LOVE it!!! It's designed for young families, to perfection. It's not cheap, but what you get are gorgeous rooms, top class service, amazing food (not repetitive, even over 2 weeks). And a kids club that is out of thir world. It's like all the fun bits of school in a safe and secure environment with highly qualified staff. We caught the road train into the town, which is also beautiful. We also did a few other activities, olive oli tasting at Cadenela and the medieval theme park, both amazing. The camp site next door has had a LOT of investment and more to come that looks very exciting. Even on a rainy day, which we had a couple in 2 weeks, there is still plenty to do. Indoor swimming is big enough to accommodate everyone. The staff and can't do enough for you, they really make this place special.

This was my 2nd visit to the hotel. First time was in September and this time peak August. The contrast between the 2 months was shocking. I’ll start with the good. Rooms all have sea views and are spotlessly clean. Comfy beds and perfectly adequate bathroom. Pool area is really nice and the tiered landscaping makes good use of the space. Plenty of sun beds. Snack bar has amazing pizza big enough to share and servers super friendly there. The pebble beach is pretty and I like the rocky sunbathing platform that spans the length of the resort. The sea is clean and clear. Buffet restaurant always had something for all 7 of our party even the most fussy, The not so good. TUI flight landed a.m and got to hotel around 11:30. At first was told rather briskly to basically go away and come back at 3! I had to ask for towels so we could at least relax by the pool. Towels can be changed every 3 days with tokens given at check in. I appreciate that the rooms may not have been ready but I’ve never actually been turned away. Not the best start. Also the service in the restaurant was hit and miss. I think that water should at least be complimentary with dinner. The bad. The hotel guests are 90% German/Austrian so don’t expect any English speaking entertainment. Also bear in mind that there are hundreds of toddlers running around the pool and restaurant areas and these are barely supervised by their parents resulting in constantly being splashed and lots of little hands in the buffet! If you haven’t got kids go outside of school holidays. Air con in rooms and restaurant was totally inadequate. It was 32° most days and the restaurant at dinner time was stifling. They need fans desperately. Parking in the hotel is a total nightmare. Nowhere near enough spaces for rooms so ended up parking outside. Lastly and most disappointing….24€ per day for 2 sun beds and a parasol is quite frankly disgusting. Would cost a family of four 48€ a day!?!? Totally out of order.

We have been going to hotel Molindrio for 10 years with my parents and sister and are club members. Every year has been a great experience but that all changed this year. From the beginning the reception has told us every year that we are free to use the beach at hotel Parentium and we are also able to use the white chairs to lie down. We have been doing this ever since. This year we were approached by life guards at the beach asking us why we were using the white chairs if we are not guests of hotel Parentium, because this was not allowed. We explained that we have been doing this for years and had been told by the reception that this was not a problem because we were guests at the sister hotel Molindrio. When we made the reception aware of this altercation with the life guards they first claimed that these chairs were never offerd to us by the reception and that we were lucky that we had not been caught earlier for using these chairs ( which made us feel absolutely horrible, we just did what the reception has told us for years that we could do ), after we explained that we are not lying and have been guest for 10 years and have always been using these chairs they switched up the story and told us that there is a new management and there are new rules so we cannot use these chairs at the beach anymore ( so now we are not liars but the new director has given these orders, reception could have just told us this from the start instead of making us look like liars ). So we had to lie down on the concrete. My dad has a bad back and instead if a relaxing vacation his back got even worse from lying on the hard concrete with just a towel. Absolutely disgraceful! Furthermore the food this year was of very poor quality. The fruit they served was either rotten or without taste, which left us really feeling disappointed especially because we have been coming here for years and have always been so satisfied with the food. Needless to say we will not be coming back anymore after being treated this way. We are very disappointed.

We are staying here at the moment having stayed at a great hotel the other side of porec multiple times (Park Resort) and the hotel in itself is not shabby or run down and has decent facilities, but is not really for people with young families. We were given a room which looks like it has come straight from the 80’s with us huge solid wood cupboards and furniture. There could be so much more space if they simply removed this and put some cheap modern furniture in like the ones in the pictures! Needless to say our room looks nothing like the pictures! You also have to pay for a fridge in this hotel too which is another €50 and is not exactly the coldest or most powerful. I asked at reception having known this from other reviews and it’s been added to my bill even though when I got there I think there was already a fridge in there and one next door where my son and mother in law are staying- they haven’t added a fridge but theirs barely works! When I said the fridge was already in there so why should I have to pay I was told that they managed to put it in the room within the minute I walked from reception to room- yeah I doubt that! Sofa bed after spending 20 min removing 10 tonne 1980 cushions and throws and dodging the huge wooden furniture is very uncomfortable. Nowhere to really store suitcases or put buggy The hotel is quite possibly the most inaccessible hotel I have ever stayed in: - there are steps EVERYWHERE and 3 tiny lifts that only go from certain level. - steps by the pool, steps to get to the lift, steps to the restaurant, steps to the bar, steps to all the other bathing and pool areasj - most of the steps are just too wide that you can’t even gradually ease the buggy up so you ok literally have to carry it all the time! - all pool areas have small amount of sun beds which by 11am are all taken and before midday the here are literally no loungers AT ALL - yet most of them are empty for hours at a time if not the whole day - there is only one route down to the sea front and to all the different pools and it’s like a rabbit warren with no simple gates or openings to allow you to move freely between the different spaces. - for example if no sun loungers and want to sit on hammocks or grass, you have to walk all the way round because there are glass divides all around except a single entrance, and you guessed it- more steps!ii There was a stuff around this hotel but not loads and everything is at least a few minute walk. The ‘mini shop’ is pathetic and has no food or drinks really and just full of ‘tat’ and it opens at random times- best off walking a bit to a half decent market. There are a few nice little pebble coves but the sea was horrible with some dirty looking film on it or something right where you would expect to take the kids in normally. Having visited another plava Laguna I wouldn’t stay here again as most of the staff are pretty miserable too compared to the normal people we have come across in previous visits to