Hotel berhampiran Loch Lomond National Nature Reserve (Inchcailloch), Leamington Spa

Stayed one Tuesday night with business colleagues. Well presented hotel in a largely residential area. Plenty of car parking, welcoming reception. Evening meal at the onsite Marco Pierre White restaurant was very good, attentive staff with a sense of humour. Retired to the bar afterwards, but this closed at 10:30pm. Gone are the days of 'the bar stays open until the last guest leaves!'. Room was clean and bed very comfortable, other than there is no air conditioning. there was at one time as the grill is still above the entrance but the control panel has been replaced with a brass panel. Too expensive to run it? There was at least a fan (and a safe) in the wardrobe. There was no guest welcome information in the room at all, no feedback form, and no information about the 24/7 room service menu choices. I don't know if guests staying a few more nights or non-business group bookings might get more in their room or not? Marked down one star for the lack of air con and the early closing of the bar.

This hotel is my favourite hotel ever! We have been 7-8 times now and the standard of the food is amazing! The staff are all friendly and helpful! The rooms are all totally different (grand feature rooms) Each one amazing! Can’t wait for the next visit!

NOT RECOMMENDED! Terrible customer service, no intention to assist their guests. I emailed them directly TWICE the day before my arrival to POLITELY ask if early check in was possible: no response. I emailed them again in the morning of my arrival, I also called them - no response. I also messaged them via *********** twice on different days - no response. I finally made it to the hotel a couple hours before 3 pm (official check in time) - hotel was closed and not even a single sign to show where the entrance was or what to do. I called them - again had to wait a long time for them to finally pick up - a guy with an Indian accent (I couldn’t get his name that’s why I mention this) answered and was completely RUDE, not polite at all and unprofessional to me when I kindly and very politely ask if there was any chance of early check in. He then came in person to talk to me and again didn’t even let me speak and was completely rude totally trying to get rid of me and raising his voice saying that the room wasn’t ready and that I should come back - HE STILL DIDNT EVEN KNOW MY NAME SO HOW DID HE KNOW THE ROOM WASNT READY. I again kept my cool and politely asked him to please check as it was almost midday and the people before me should have checked out at 11 am latest - he again said no and made me come back at 3 pm with no signs of help at all and not even offering me the option to at least leave my luggage in the hotel or something to help me. Please book elsewhere - this place is a complete and utter disaster. And the reception guy needs to find another job! What a complete disappointment. They don’t even have a proper reception for the hotel, it’s actually the same people that run the restaurant. In the morning of my departure, check out time was 11 AM… but 10:37 AM they were already knocking on my door while I was in the toilet and they OPENED THE DOOR AND ALMOST CAME IN but I was quick enough to stop them and remind them check out time was 11 AM!!!! Not 10:37 AM!!!! They didn’t even apologise! This is an invasion of privacy. Totally unprofessional. Imagine if I had been na*** out of the shower for example? The room looked nice but many things were broken (example shower heard and toilet cover). What a terrible experience. Never coming back and will ensure to review this hotel everywhere!!!! Avoid like plague!

Stained floors. Ripped curtains. Destroyed furniture. Uncomfortable spring mattress. Exposed wires next to broken shower door. Photos for evidence. The staff are absolutely lovely, but it’s the amenities that are the issue and the responsibility of the owner. Bar directly below plays loud music until late on Friday and Saturday. Drunks yelling loudly outside every night of the week. The regular alcoholics are at the bar everyday and you have to walk right past them and the smokers outside in order to go up to your room, feels incredibly unsafe. Twin room has paper thin walls, can hear every word from the next room. Cannot understate how irritating this was. I was able to clearly hear a couple ‘be romantic’ one night and then have an argument and break up the next night at 2am. You get what you pay for. Most positive reviewers stayed one or two nights over a partying weekend. I was moving to the UK and needed a cheap place to stay for two weeks, and over that time got a full picture of the place. You’ve been warned, if you don’t believe me then find out for yourself. Rated the worst place in Leamington for a reason.

It's a very pleasant place to stay near Lemington Spa and staffs are very kind and always supportive.

In the countryside in Stratford in a beautiful timber beamed building. The room was dark but spacious. We had the family room with a double and two single. Breakfast was included. No menus but the waiter said any English breakfast combination which was great. I had two poached eggs. The only problem was a lack of communication regarding the usual route to find the hotel being closed due to road works. Navigating a one way system in an unfamiliar town with no email or call to let us know how we were to get to the hotel was extremely stressful and put us 1.5 hours behind the schedule to arrive. This could have been sorted if the hotel had contacted trip.com with the landline provided at booking and explained about road works so I could have been forwarned.

跟我之前住的皇冠假日一樣方便，房間比皇冠假日大床也一樣舒服。房間安排在3樓，水壓比皇冠假日好太多。服務來説皇冠比較優勝，至少會清楚告知電梯在哪裡及不會有人追來門口截停我的車問我幾號房，因為我選擇了express out服務。

樓下酒吧餐廳，樓上及後院是房間，服務設施都還行，但是有些房間會比較吵，馬路和bar裏聊天的聲音，以及莫名其妙持續的不知道是什麼機器在運作的噪音。有點被圖片欺騙了…