Hotel Čad

Lovely and quiet location. Boutique hotel. Not far from city centre. Nice, clean rooms. Bed mattress could have been better. Standard amenities in place. Very good restaurant/ bistro; breakfast was excellent. Friendly and accommodating staff.

In Ljubljana on business, I chose this secluded, small hotel just outside the city center (I had recently stayed at a hotel in the center and was not at all satisfied). Small but with all the amenities, with a restaurant (which I was told by Slovenian friends to be very popular especially in summer in the city), it was a nice surprise. Quiet, friendly staff, very clean and with a breakfast menu of the highest quality! I will not fail to return whenever I have to reside here!

Having previously looked at booking Zlata Ladjica, I decided to go with this option on account of the fact I was arriving late in in the day, leaving pretty early and thought I'd opt for something a bit cheaper. Essentially I wanted a boutique hotel with parking, in an area that was good for a morning run. When it comes to the latter, the hotel was perfect, located next to a huge park with lots of trails for walking and running. Unfortunately that's about where my satisfaction ended. We arrived at 21.30 (as I had advised we would) and were 'welcomed' by probably the most unfriendly member of staff I have ever come across. When he finally came to reception, he went straight into an office without saying anything to us other than 'do you have a reservation', and then sat there in silence for 5 minutes until we asked if we could please check in. He eventually asked for payment for the room, to which I told him I'd provided card details some weeks prior, having been offered a small discount for pre payment. He disappeared again and came back with a piece of paper which had all of my credit card details written on it, in full, obviously having been there since I provided them weeks ago. He seemed completely oblivious to why I found this inappropriate and eventually just handed me the keys, no offer to show us to the room, no help with the bags. Nothing. The room itself was as per the photos, nice and big, very clean, nice toiletries. Not a huge amount of attention to detail - three pairs of slippers but only one robe, no shower gel, just little things that are normally standard in a boutique hotel. Unfortunately the air con was broken and the room was 25 degrees - we discovered this after our charming friend from reception had left for the day so not a whole lot we could do about it. I saw some google reviews mentioning the same. Next came the icing on the cake. I had advised I would be arriving late and asked if there would be food available. I was advised that the restaurant is open until 11 so eating would be no problem. On arrival, we first tried to order room service at 21.45 (menu advises that this is available until 10) to be told this wasn't an option. We walked over to the restaurant who were cleaning up for the night and told us they were closing as everyone else had finished eating. We basically ended up having some nuts from the mini bar for dinner. Breakfast was nice enough but we sat outside for 10 minutes with staff walking past us only to be told they wouldn't serve us outside when we finally gave up and asked for a menu. The two things we chose were both unavailable but what we did have was nice, Service was very slow and the poor lady working in the restaurant was doing her best on her own. I can only assume this place is struggling for staff like the rest of the hospitality industry but not doing a great job of managing it. I spoke to a person I can only assume was the manager the following morning who advised that it wasn't