Sterling Hotel

I stayed at the hotel for a wedding hosted by Wedgewood. This is a review of the hotel only. TERRIBLE experience. No staff. No care for the facilities or the guests. Literally one person who sits in a caged room from 8am to 4 pm. The hotel states the following in a confirmation email,"Our reduced on-site staff reflects our approach to operating more like an Airbnb, allowing you to enjoy a more private and independent stay." Translation: we couldn't care at all about customer service or, in fact, the hotel. I stayed for three nights...no maid service, no refilling of the minimal snack bar. Dirty glasses left on the one table on the porch from 3 nights prior (they were still there when I left this morning). Piles of trash left behind the bar in the lounge. A can of spray carpet cleaner left on the table in the hallway outside of my room. And (why not?) absolutely no hot water in the shower. Does that sound "more like an Airbnb" or a management group that just doesn't care? This is the absolute worst customer service I have ever experienced. There is also absolutely no attention to any care or detail. The facilities themselves are fine, but given the apparently lack of any care, that will not last long. A terrible choice. Would absolutely never return.

I arrived at the hotel and no one is there, and couldn’t check in. I call the emergency number and no one answers and no reply to my message. No response from ******* either. Never in my life have I ever had such experience. A true disappoin**ent.

The Sterling is a beautiful location and hotel. This would be a great place to stay for events. Unfortunately, I was in town for work. The wifi signal wasn't the strongest, and there were events going on even on a Tuesday evening, meaning it was a bit awkward to go down and get water. I also had difficulty when I forgot my door code entry for after hours. (The front desk has VERY limited hours).

It was cute, interesting and nostalgic to stay here…. However the decor was very aged, the bathroom definitely needs an update, the jet tub is so 1990… it took up so much of the bathroom it was hard to sit on the toilet…. There were obvious roof leaks leaving huge stains in the ceiling. I get it, it’s old, but at least so repairing should be done.

Quite dated. Front desk receptionists friendly and helpful. Great snacks. Downside, the faucet on sink was strange as it is very close to the rim of sink and backs onto the sink ledge. Toilet handle took some adjus**ents to get it to work. It was hard to see all the wasted water for a shower waiting for it to warm up. I never had to employ the cold water and settled for a luke cold/warm shower. Even after waiting for 5 minutes, the water was not warm. Within a 5 minute walk to the SAFE credit union convention center.

It was a great experience with a new technology ( digital key)… but it’s beautiful place

Worst experience I had at a hotel, the lights would not turn off so they were on all night. Barely got 2 hours a sleep and book a hotel with my wife to get a good night sleep did not get that. I complained the supervisor was supposed to call me back and he never did.

Love the vintage building, staff was very friendly and rooms were clean and well maintained

Booked this place for my birthday and I don’t think I’ll be staying here again. I was drawn in by the vintage charm but now that I’m here I would trade in the aesthetic for some up to date amenities. All of the faucets are off centered and leaking. There was a thick layer of gritty cleaning product on the bottom of the bathtub that stuck to my feet so I couldn’t use the huge tub with jets. I considered cleaning it myself for a minute but then why am I paying to stay in a hotel? The furniture is mismatched and broken with a small fridge on the floor and a tiny television. The carpet is coming loose in one corner etc. The staff also leaves at 4:30 so if you need anything..? This place has good reviews so maybe my room just ******.