Hotel berhampiran Jacinto Creek Parkway, Sacramento

為了探訪親戚，選了離她們家近的酒店。每晚平均接近300美金的房價。以一個晚上2000人民幣來看，房間持續有灰塵，地毯不太清潔，有可能太多旅客，沒辦法做到位。住了4天當中，2大一小，事先告知過，但是每一天都要再次告知多提供一套浴巾。床鋪的床單不夠長，所以漏出了一截保潔墊，甚至鋪了床忘了整理枕頭…為了清潔，燈具擺到床頭上忘了放回去…諸如此類的小事。房間隔音非常不好，除了透過浴室通風管道可以三不五時聽到外麪街上呼嘯而過的車聲，入住第三天有大型婚禮，隔壁客人派對到凌晨12:30，前台告知了好幾次，才作罷。 地段還不錯，靠近舊城，state capital…但是因為地處downtown，有非常多年輕人。入住第二天晚上碰到Blink182的演出，廣場，附近店家，餐廳全是歌迷，空氣瀰漫著濃濃的煙味。再來就是早餐衹能叫到房間用，沒有提供早餐的餐廳，也沒有超市（酒店不提供水，跟前台要水會有額外付費）對帶着孩子來說不太習慣也不方便。比較偏商務及年輕，Posh！酒店泳池不錯，衹可惜開到晚上7:00。對Sac夏季來說，有點早。 整體來說，這是一家適合年輕人，不適合家庭旅行的酒店。酒店的staff倒是還不錯。衹是我個人年紀較大，下次應該不會再回到這家酒店。

Hotel is located just 3 mins walk to Old Sacremento area. Extremely convenient. Also its just beside Macys! The laundry room is located inside the shower and rest room next to the pool, not the most ideal to do your laundry buy hey its Free!

Perfect location, accommodation and price. Close to arden mall, restaurants and where we needed to go, very convenient😍

Location is great. Clean room. Amazing swimming pool. Parking is free, deposit is $100. Breakfast is simple, maybe better to eat outside. Negative: homeless people walk near the rooms , they walk upstairs, was kinda scary.

This is a great place for the money to stay close to the Sacramento airport we always stay here when we go to the airport very clean neat and fairly large room

We went for a short term stay June 17th,2023. Arrived at the hotel around 10:15PM. Our reservation was for room 256 two queen beds no smoke room. Check ins at 3 we got there at 10:15 and the room was not clean the beds were not done. We could put our daughter to sleep there after hunting down some staff they offered to move us rooms. The next room the gave us room 260 wasn't much better there were no curtains no privacy for me and my family and the bed lamps didnt work. They moved us to a third room, room 241, at this point it's 11:40pm we have been carrying our luggage from room to room and my four year old daughter is getting more and more upset, we are tired and exhausted and there is no manager to be found apparently he takes the weekends off. Then they have the audacity to offer us a measly 10% discount for this mess. This hotel is not habitable for children i urge you to consider a different choice for your stay.

Ini adalah hotel Marriott terburuk yang pernah saya menginap. Ia berada di lokasi yang baik, tidak jauh dari lapangan terbang dan California Capitol, tetapi perkhidmatannya sangat buruk dan sikapnya keras kepala. Sarapan tidak akan disediakan semasa wabak ini. Saya tidak akan memberitahu anda mengenai hotel Marriott lain yang pernah saya menginap. Tidak ada sarapan untuk makan malam, tetapi pakej sarapan disediakan.

Congratulations if you're checking TripAdvisor before booking this hotel. I am about to save you a lot of frustration if you intend to rely on the hotel for any kind of shuttle service or expect a quality experience from the Marriott brand. I stayed at this property one week ago on an overnight layover, booking the property for its location close the airport and marketed 24hr shuttle service. Upon my arrival and collecitng my bags I called the hotel to arrange for transportation and was told a ”taxi” was coming to pick me up called ”CityCab” within ”30 minutes.” As the hotel wasn't nearly that far away from the airport it was a little frustrating but alas I waited in the center median as instructed. Finally, after 25 minutes I received a call to my cell phone from a male with a limited ability to communicate that kept hanging up saying ”he was here” and that I needed to ”hurry up!” After three return phone calls I ascertained the cab was conducting its pickups on the opposite island to my airline (no door numbers were provided). The driver was incredibly rude over the ride and the mini van was not large enough for everyone's luggage so I held my 50lb suitcase on my lap. Upon arrival at the property I reserved my morning ride back to the airport at 7am (more on this in a moment) and completed check in. Check-in itself was efficient but as I complete my expense report I've seen they charged the wrong credit card. Perhaps the reason for this is a result of my request for them to let me borrow a wine bottle opener at check-in. Due to theft in the area they don't allow their wine bottle opener to leave the desk area. As a result, the desk agent was nice enough to offer to open my bottle for me. Unfortunately, the bottle opener wasn't the best and the agent went at the bottle with a particular ”death grip” that was not going to work. As a result, he shattered my wine all over his front desk area, cutting himself in the process and spilling wine on everything from paperwork to his computer etc. Hotel theft seems to be a constant concern for this property so if you're looking for an elevated experience I'd stay elsewhere. The TV and furniture is bolted down and there are fewer amenities in the room than Fairfield usually caries (little things like lotion, pen and stationary, etc). It's clear this is a very cost conscious owner that is not concerned with guest satisfaction one bit. The shuttle back to the airport did not arrive at 7am due to some miscommunication. Fortunately, it did arrive at 7:15am and I made it to the airport as my flight was boarding - not the best for Southwest as I got stuck in a middle seat but I did at least make my flight (I have CLEAR so those 15 minutes mean a lot to me as a business traveler). Again, I'd look elsewhere if you value safety, customer service, or need reliable transportation. The bed itself was quite comfortable and the room was clean despite the property being very dated (I am Titanium Elite so if th

I rarely write a bad review, but this experience needs to be addressed. I have been exclusively staying at the Hilton Garden Inn Natomas since they opened (2019?), whenever I travel through Sacramento. I have only had stellar experiences with the staff, and have given them glowing reviews. Great customer service-which has in turn made me recommended the hotel to others. Unfortunately, there must be a staffing shortage, because today I was met with the most stunningly awful customer service I have experienced in a very long time. It began at check-in.My husband and I combined our Hilton Honors accounts (at the suggestion of a person in Hilton Honors department) a couple of years ago. We decided to use his name on our account, since he travels more. He was not able to join us on this trip. I gave my information to Debbie when I arrived after driving for 7 hours, and she curtly said that if he was not with me, I could not check in to the same room I had booked. I suggested I could call him, and she abruptly said that I was not at the “Diamond Level” so that would not be an option. Huh? I let her know that he has not been with me when we have traveled here most times using our shared account, and nobody ever said it was an issue. She coldly said, “I see you used points and so they will be refunded if you book a new room.” I was still confused. She was so unsympathetic, and seemed to enjoy the “power trip” she was on. Again, I pleaded my case to her as she dug her heels into the “new policy,” while being an example to the young woman she was training (sheesh - why would you put this woman in a role to train terrible customer service?). She (indifferent) said I could book a different room at a HIGHER RATE, if I wanted. Yep. Are you kidding? Her incredible lack of empathy and overreach of power made me think I was at a different hotel. I asked if she was the manager and she said “no.” I asked if he or she was available and she said they would be back on Monday. To recap: My room went from $80+ (after using my points), to $225+, and the more I pleaded, the more she truly enjoyed my distress. Bizarre, to say the least. I don’t remember, in recent memory, such a bad customer service interaction.Here is how I would have handled things: I would have warmly welcomed the person, and after learning the person whose name was listed on the booking was not present, would have explained the new policy. Then I would have kindly said that because the person was a long-standing Hilton Honors member and FREQUENT guest, we will make an exception and call the person to verify the booking. I am pretty certain ANYONE would do that in the same situation. Hilton management, are you going to let your stellar reputation slip because of poor customer service like this? It’s a shame, because everyone here has always been wonderful, especially Housekeeping, as the rooms are kept very clean, and I appreciated the familiarity of the experience. Too bad.