Hotel berhampiran Lakeshore Village Condominium, Saint Clair Shores

We recently stayed here for a wedding the weekend of 8/22. We were A little nervous after reading the reviews. However, we were pleasantly surprised. The room was clean, the breakfast buffet was always Fresh and replenished as necessary and the staff were so courteous. Particularly Caleb. Caleb was so nice and went out of his way for just the smallest request. I wish all Hilton employees were like Caleb. I’m happy to say that we will stay there again during our next visit to the area.

This is my new favorite hotel in every city I go for business. Rooms have everything you need. Bathrooms are brand new and perfectly clean. Beds are super comfortable.

房間很大，很乾凈，設施齊全，前台服務好。

There are lots of hotels in the area. We booked this for the weekend and were pleasantly surprised. When we arrived, the front desk was so busy. The staff were efficient and friendly. The room was very spacious and super clean. From reading some review, I was a little worried about noise and smoking around the premises. May be were lucky. We had a excellent stay with no issues. Will return if in the area again.

Our last visit to this property was in 2020 & we loved it! I’m pleased to say this hotel is the same treasure it was 3 years ago. Our room & daily breakfast buffet were top-notch! Every employee had a smile & greeted us warmly. This hotel will be our 1st choice every time we visit Detroit.

If you are looking for a location with the customer in mind, this isn't the place. My husband had business in Michigan and the company booked us at this site. I tagged along for some time away. The facility is clean, but the service is lacking. We needed a late checkout on the final day we were there as his meeting didn't end until the same time as check out. I wanted to be able to stay in the room and load the truck when he got back...we only needed an extra hour. I started calling the hotel two days before we'd arrive to see about the late check out. I was told I had to call back the next day as there was no one there to authorize it that day. So I called the next day only to be told they couldn't do late check-outs until the morning of departure. What? That is crazy. We needed to know before then as the check-out time determined when we'd have to load the vehicle and if I'd have a place to wait for him. We checked every day to see about the check-out time only to be told they couldn't tell us anything. The day before we were to leave, the desk clerk told us we should be able to arrange a late check-out that evening. When we came back from dinner, we asked about the check-out again. This time, the desk clerk, who was lounging in the chairs in the lobby, told us we couldn't do a late check-out until the next day and she didn't know why the earlier clerk would have told us we could do it the evening before. So I called the front desk at 12:15 a.m. to request the late check-out and was politely told it would be no problem and it was arranged immediately. Give me a break. I can't believe they couldn't do a late check-out earlier in the week. The company hosting the meetings my husband went to told him they'd had the same issue with the hotel in the past when they requested late check-outs for spouses attending with their spouse. In addition, in-room amenities are missing. No coffee maker is available nor is there one you can get from the front desk. They keep carafes of coffee and ”hot” water in the lobby. The water was lukewarm at best and the coffee was the worst I've ever had. It looked and tasted as if it had been sitting in the carafe since the day before. No closet to hang clothes in the room nor drawers to put anything in. They have storage under the bed and some pegs on the wall to hang things as well as hangars above the refrigerator that are too short to put much on. Our bathroom door wouldn't stay open so we had to block it open with the Kleenex holder. The small working area is next to the register for the heating/cooling so either warm or cold air blows on you while you are working. We saw very few guests staying at this location. Maybe if they kept their customers in mind, they would have more business. I hope my husband's company picks a different location for future stays.

I stayed 4 nights at this Hampton Inn and although there were a couple minor issues, it deserves 5 stars. First of all the employees are all extremely friendly and helpful. The rooms are very clean and the bed is probably the best I have ever slept in at a hotel. The location is great, not right on the expressway where you get too much noise but only maybe 3 minutes from I 75. Breakfast was better than most and an employee was always standing by to make sure nothing was running low. The only negatives were some noisy guests in the hallway one night at 10PM and again when they returned at about 4:30 AM. I've encountered this at other hotels and it is hard to blame the staff for this. Only other issue was a drainage problem with the shower/tub. This is my second stay at this location and I would not hesitate to stay here again.

Excellent very clean and fairly new hotel . Location is close to the highways and huge modern mall. Staff were very friendly and check in /out was very quick. The only negative is that the included breakfast could use a big improvement. Highly recommend for a comfortable stay.

Very food hotel with clean rooms. Helpful front desk staff. Location is good with good restaurant around.