The property is beautiful, and the beach is gorgeous, but that is where the positive things end.
I don't like to Complain but...
We stayed from Sept.16-22 When we checked in, we were informed that the main restaurant was closed until November, & the only food option was the Bar & Grill. We decided to give it a try, the service was horrible. There were maybe 4 tables and a total of 10 people there our wait for our food, fried fish, crab cakes & a salad was over an hour and a half. The staff did not check on us, ask if we needed another drink, or even bother to refill a water without us having to ask. We had to go to the bar for napkins, & when we asked for silverware it was an issue.
Front desk after check in was a nightmare, We asked if there was an ice machine on property. There was not and the only way to get ice was to take our ice bucket to the bar after 11:00 AM and fill it. We had to request an ice bucket. It was as if we were a burden to them by asking for any kind of help with anything.
Housekeeping was the bare minimum; the bed was made for us daily and that is it. Our towels were left in a bag on a chair, the floors were never swept, and the toiletries were just thrown on the counter or in the shower. Coffee and sweeteners were not refilled despite asking. Several days we would come back to our room to find bags or piles of trash just sitting on the common area. Marriott needs to send a quality assurance team down there ASAP and fix some issues.
Terjemah