Tower House 1066

Great little hotel, spacious room, lots of amenities, very clean, wonderful location, definitely book again!

Not so long ago, I stayed at the Tower House Hotel 1066, in St Leonards.  In all the time I have been travelling (and that is a good many years!) I cannot recall ever having left a negative review of a hotel or guest house, where I have stayed.  It is not something I like to do.  However, the Tower House Hotel, definitely deserves one.  The worst part was that they tried to charge me for something I had already paid for and I have come to the view, their action, was deliberate.  I had made a direct booking and this was done online.  Initially, I paid a £50.00 deposit and that was fine - no issue there.  Upon arrival at the hotel, I was due to pay the balance due and that is what I did by way of my credit card.  Curiously, I was told, when the payment went through, that no receipt was possible from the card machine.  I then asked for a hand written receipt and my request was met with silence.   I decided to give them the benefit of the doubt and later, checked my credit card account online.  I could see the payment had gone through, so left it at that. However, on the day of departure and later that day, I received an email from the hotel requesting that I pay the balance due and that it be done immediately via a link they included with the message.  By reply. I advised them I had paid the amount upon my arrival at the hotel.  Additionally, I sent a screen print from my credit card account, which clearly showed a named payment made to the hotel for the exact amount due.  I later received a very brief reply from the hotel basically saying a receipt would be sent to me.  No receipt ever arrived and I chased a number of times for it.  Each time I sent a chase message, it was ignored.  I think this shows what they must think of the customers.  Clearly, the hotel thought I would pay twice but I don't fall for that kind of trick.   In regards to the room I had, it was very small and some would say, cramped.  I doubt there was enough room to swing a cat.  The cleaning wasn't great as there was dust in some corners, I had to deal with a few spiders - a couple of which were in the recessed wardrobe (certainly not where you want to find any!) and a few high up near the ceiling, and in my time there, the shaver light in the toilet/shower room didn't work, the showerhead, which fitted into an alarmingly wobbly attachment on a plastic pipe, attached to the  wall, looked like it may come apart almost at any moment, a neighbour next door decided to play his guitar, at times and my room (which overlooked the back and the rear seating / garden area of the hotel) had on one warm night, people talking loudly until just before midnight - no early night for me on that occasion.   To top it all, one day, I even found a grass hooper in the shower cubicle - it went for a swim down the toilet.  I had stayed for a few days last year and decided to give the hotel another go.  I worked on the assumption that things may have improved but it was not the case.  In fact, th

Avoid at all costs Avoid at all costs! Staff entered my room at 4am waking my child and wife and didn't even say anything until I woke and confronted them. Very creepy and weird behaviour and no refund was offered. They blamed me saying I should have locked the door if I didn't want a strange lady entering my room at 4am for reasons that have not been established.

First the good points . The parking although on road was no problem. It was about a half hour walk into centre of town . Now the bad . The Room was not as clean as it should be. There were marks on the wall that looked like blood. The toilet had not been flushed from the last use. The carpet could have done with a proper deep clean. We didn't stay for breakfast so cannot comment on that. We were woken in the early hours by someone returning drunk and shouting and swearing outside our room. This went on for quite a long time. Unfortunately with no 24 hour reception there was no one to hear it. There was a number to contact but we kept hoping it was going to be short lived. We did report this the next morning but just got a rather feeble ' oh sorry about that'. Would definitely not recommend a stay here.

Very poor quality. Room was not as advertised on the Web. Carpet dirty, shower disgusting,kettle needed descaling very badly. I had a breakfast but didn't eat a lot as the sausage was reheated, grilled tomatoes were still hard and the fried egg was burnt around the edges,I had to ring for someone to serve me and another guest with breakfast. Will not be recommending tower house to anybody

Can’t wait to go back next year very family friendly,great service excellent breakfast before we set off very good value for money and more than anything grateful for their customers Camilla and James were fantastic hosts ⭐️⭐️⭐️⭐️⭐️from the Payne family x