Hotel berhampiran Porthcurno Sculpture Gardens, Saint Levan

Antique hotels, with acceptable decoration but quite overpriced. Hygiene not particularly good for one insect is found in toilet. Room is also far from elevator.

The staff were very friendly and helpful. We were given a beautiful room, overlooking the harbour - it was very clean, comfortable and well-appointed. We had arrived in Mousehole at lunch time, so had what we thought would be a snack lunch at the Ship Inn - the food was delicious and plentiful, to the extent that we couldn't face a full evening meal later on and just had some starters! It needs to be said, however, that several items on the menu were not available and, when we arrived for breakfast the next morning, we were told that the chef hadn't turned up and so we had cereal and toast. This was slightly disappointing but not a major issue for us and the manager did reduce our bill to compensate us, which we were happy with. To put this in perspective, we were visiting at the end of January and were, I believe, the only overnight guests. I realise that it may not be cost-effective to provide a full menu and, from other places we visited, it is apparent that staffing is a general problem - made far worse by the fact that many workers can't afford to live in the places where they work because of inflated prices due to holiday lets and second homes. Anyway, enough politics. The hotel doesn’t have its own parking but there is public parking nearby. Stepping outside in the morning to a beautiful, clear day and watching the sun rise directly in front of us was worth the price on its own.

My first thought when we arrived was ”hell no” but we already paid and couldn't back down, it was a bit awkward to go in a pub while people were there enjoying their pint and they all stop and look at you when you get your key to go in the room but surprisingly good the room was spacious, clean and very modern, a large toilet room with a nice shower and a Nespresso coffee machine, the only downside was the live music on Friday evening as we were tired and wanted to sleep but had to wait for them to finish which was around midnight but overall very impressed, well done, I won't be booking again cause I am not a big fan of pubs but definitely recommend the place to someone relaxed who enjoys beer and music ( the music was amazing too )

Très bel hôtel, très bien situé, avec de belles prestations. Nous retenons toutefois la faible insonorisation entre les chambres du chateau principal, le manque de peignoirs dans les chambres pour la piscine ou de produit de soin dans la salle de bain. Notre séjour reste quand même très agréable et confortable.

Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!