Hotel berhampiran Tombelaine Coquillages, Saint-Malo

Tout le personnel est adorable et au top : accueil, restaurant, bar, tous les services, les chambres impeccables et confortables, le spa vraiment très agréable pour se détendre, sans oublier la situation de l'hôtel face à la mer et les restaurant des 7 Mers toujours d'une grand qualité, bien qu'un peu déçue cette année sur le choix des plats. Sinon un seul reproche : il serait vraiment souhaitable que la Direction trouve une solution pour les ”pots” de séminaire, de ne plus les faire au bar où il y a les clients de l'hôtel qui viennent se détendre, c'est vraiment insupportable...un soir nous étions 4 pour prendre l'apéritif pour fêter tranquillement un anniversaire, on ne s'entendait pas parler, le lendemain, dernier soir, de nouveau un séminaire...c'est vraiment un gros défaut et cela m'est arrivé plusieurs fois. Je pense vraiment qu'il faut trouver une solution, à priori je ne suis pas la seule à penser cela. Merci d'avance à la Direction penser à la tranquillité de ses clients ! Sinon, absolument rien à dire sur tout le reste, j'adore l'hôtel du Nouveau Monde et j'espère pouvoir y revenir comme chaque année. Merci à toute les équipes.

I'm giving three stars, since I can imagine worse experiences, but three stars really feels generous. I booked Le Grand Be based on location, ability to get a parking spot, AC/elevator, and reviews. We arrived having not received any information on where or how to park. Saint Malo is a walled city with lots of tourists. Nowhere to pull over to figure things out. We got to the hotel and had NO idea where to put the car, nor was there anywhere obvious to unload. I had to drive around the block (takes way longer than you would think), drop off my son and get him to ask for help. A very nice front desk staffer came out to help with bags and told us where to park. I had reserved outdoor parking because they told me that would be easier to park in than indoor. I did not see the indoor, but let me tell you I hope they were wrong. You try backing into a spot surrounded by pedestrians, with parked cars immediately across from your spot, on a narrow street. It was harrowing. You also had to be very precise due to the metal blockers on the ground. Once inside, a different staffer checked me in. She said she needed my card for a (LARGE, more than my total stay) deposit, and I handed it over. Immediately, it became clear something was wrong. She did not attempt to explain, but called someone else over who was equally confused. It was clear to me that they had actually charged my card instead of using it for a deposit. When I asked, she confirmed that's what happened. They could not figure out how to refund it, and I ended up waiting about 20 minutes (already missing a lunch reservation) until someone came back who could refund it. They handed me a credit slip but my card was charged. The charge hit my bank immediately, of course, but the refund did not. That night, we realized our door didn't latch. Like to the point that it probably wasn't closing properly even when housekeeping left. Even knowing this was the issue, it took 7 or 8 slams to get it to latch. Slamming too hard would just make it bounce. Obviously, this was unsafe for my belongings when I wasn't there and unsafe for us personally at night. I called the front desk that night and someone came up who slammed it closed and said that's all you have to do, and left. From the inside, I couldn't even tell if it was truly closed, because from the outside, all you had to do was push it open. The next day, before we left with the car, I asked if I should park in the same spot, if I needed any kind of tag on the car, etc. They were confused about why I even asked. We came back hours later, and sure enough someone was in my spot, so I had to park in another spot. I reported this to them, and again they were confused and expected me to wait around. I finally told them we were going out to dinner (without the car) and would be unavailable to move it. This is now the second to third time, depending on how you count, that they expected me to sit around accommodating their is

An single night stay before catching the early ferry. It’s location is good for getting to the ferry (by car), and the parking is free. The hotel room doors face outside (the parking area), and traffic noise is common. The double rooms are smallish, and not made for a longer stay (1 desk chair), but the double bed is comfortable. Check in is not a seamless process if you book thru popular booking sites. Between 11:00 and 5:00 there is no front desk staff, and you check in using the kiosk outside. Unfortunately, the booking site reference number is not the hotel booking number to use at the kiosk. They have a help button, but the delay is annoying enough to sour the experience.

Personnels agréables, à votre écoute et très accueillant, même la nuit avec son gardien. Hôtel idéalement situé, comprenant piscine et salle de fitness, bon petit déjeuner. Je recommande.

Lovely clean and modern hotel with a very friendly and helpful receptionist. It feels very safe as you have a code to use to open your room door and also the lobby door and car park gates if it’s after 9pm. Plenty of parking spaces too. Bed was comfortable and bedding was good quality and everywhere was very clean. My only gripe was that the quilt only reaches the edges of the bed but as the bed is big you can move into the middle so it’s not too bad. The bathroom is small but perfectly adequate and the shower is very good. We were on floor 2 looking out at the next door hotel and it was very quiet all night. I had the window open but there is air conditioning should you want it. Breakfast was well organised and there was plenty of choice. Cereal, pastries, several types of bread and jams, yogurts, fruit compote pots and apples, cheeses too. There was scrambled eggs, bacon and sausages and also good, freshly ground coffee. I would imagine that it might be busy in the Summer months but fine for us in May. There is no bar but a vending machine with soft drinks etc. There are 3 places to eat nearby and with your booking invoice you can get a 10% discount on them all. We have eaten at the nearby Italian and Chinese restaurants and they are both excellent. The Chinese at 20€ for a help yourself buffet with superb food and plenty of choice is excellent value.

We loved our four night stay at this place! One needs a car to access, but we found it a perfect base from which to explore Dinan, St.Malo and Mont St Michel. This is a country retreat, with beautiful surroundings, lovely accommodations, and friendly and helpful staff. One note: it has changed ownership in the past couple of years (I found it in the Rick Steves guidebook where the previous owner was referred to in glowing terms). We found the current owners to be entirely charming, friendly, relaxed and helpful so it would appear that the transition to new ownership has been smooth. A shout out to the young man who is the nephew of the owners- he is a gem and was so friendly to us and our attempts to speak French (he liked to practice his English, we liked to practice our French!). Our “room” was actually a suite complete with living room and rear patio, which looked out on the nearby green fields with a glimpse in the distance of the Rance River (this is considered to be in the Rance River Valley, and it is beautiful country). Very comfortable and private, We enjoyed charcuterie platters on two evenings in the main building where we were the only guests partaking- perfect after a full day of sightseeing when we didn’t want to drive the 15 or so minutes into Dinan. There is a full bar where you can order a glass or bottle of wine or whatever you might prefer. Breakfasts were served in a lovely large dining room, and included excellent pastries and bread as well as yogurts, fruit, cereal and the like. We thoroughly enjoyed it all. If I lived in France I would make this a regular retreat as it was incredibly relaxing, beautiful and pleasant. Sadly, I do not live in France-!- but would return here in a heartbeat if I were in this beautiful part of Brittany. Highly recommend.